The design of every sit stand desks, height adjustable desktop, exercise bike and ergonomic monitor mount we manufacture drives the wellness at work.
Is FlexiSpot legit?
FlexiSpot (flexispot.com) has a 4.5 out of 5 rating on OK.one, based on 183 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-29.
I recently purshased the E7 Pro Standing Desk. The delivery took place a few days after placing the order. The materials are in high quality and finish. The parts were well packed and protected. The desk is super sturdy and stable. Assembly is very easy but you need to be strong because of the weight. I like the magnetic cover and the cable tray underneath the desk. The motor is very quiet and smooth. I must say the customers service team is excellent, as they responded almost immediately to my every email. After all I am very happy with this product and the service.
I recently purchased the FlexiSpot E7 Plus. Unfortunately, the first desk arrived damaged, likely due to shipping, but FlexiSpot’s customer service was excellent. They quickly sent a replacement, which arrived within 3 days.
The new desk works great and feels incredibly solid and stable. Assembly was straightforward, and the height adjustment is smooth and quiet. Very happy with both the product and the support. Would definitely recommend the E7 Plus.
Just finished putting together my FlexiSpot E7L Lite and I have to say, this desk is very solid. The build quality is there, it looks clean in my setup, and the height adjustment runs smooth and quiet. Really happy with how it came together.
Had a small issue during assembly and reached out to support. Vince got back to me fast, was helpful, and took care of everything no questions asked.
If you’re considering FlexiSpot, I believe it’s worth the investment. The desk delivers and the support backs it up. 10/10.
Ordered the E7 Pro with gaming desktop with the Brand's day 60% off, and received everything within the week. Is solid and very handy, I hope it will last long time, we'll see.
Also ordered the CPU Holder, which the specs are really not clear as to how wide it can expand, so had a little bit of back and forth with Flexispot support, both reddit and emails, they confirmed the measurements and it works with my Antec Flux (non pro).
Now is much cleaner with the case off the floor. There is a bit of wobble if done intentionally, but no issues when moving the desk up and down.
If I could give ZERO stars I would!!! We ordered a desk along with a bed and nightstand. The motor on the standing desk is not working. Kept getting the error code E23. Contacted customer service and quite literally (after uploading a video of us performing the test they asked us to do to verify the error code) the customer service rep just stops responding.
(05:20:26) Lori uploaded:
Type: video/quicktime
Size: 10280762
(05:20:44) Lori: Still E23
(05:22:38) Lori: I am so disappointed! I just spent a lot of money for my son's new bedroom and for this to happen feels like a blow.
(05:24:11) Lori: Hello?
(05:25:37) Lori: Are you still there?
(05:28:41) Lori: Hello?
(05:30:12) Lori: Mc Wezer are you still part of this chat? If so can you please respond?
(05:32:51) Lori: Please end this chat so I can start over
I then called them and at first was told that the rep I was working with will finish working with me through email. I refused and said I want to solve this issue now. This rep reluctantly starts to work with me and I have to go through the same process again. Still getting error code E23 which indicates a motor fault, sensor malfunction, or a Hall sensor communication issue (frequently linked to the left leg). Apparently this is a problem! I was told they would 'escalate' my problem and I would hear back from them within 3 days. (BYW: 6 days later still no communication whatsoever!) I am left with a desk that doesn't work and no apparent solution. We spent a lot of money with this company, and honestly for what we paid, I am not at all impressed with the quality of the bed and night stand as well. I won't even get into how awful the assembly directions are - full of mistakes and extremely unclear! If I wanted a replacement desk I would have to disassemble and repackage everything and then start all over. It took almost 7 hours to put it together! Do not order from them! Take your money and work with a local or well trusted furniture store! BTW: I was offered a $50 refund for my issues as compensation when I asked to speak with someone who could actually resolve this issue. If I could return it all, I would!
Had a minor issue with my bed frame and the customer response was incredible. Very helpful and quick to fix with constant updates. Newfound appreciation for the company
Many companies provide good products, less companies provide great products, even less also provide great customer service/support.
You typically only find out how good a company’s customer service is, when you have an issue and need resolution.
I did have a problem with one of the products on my order.
I called, a human quickly answered. Asked me to email a video showing the issue.
I did that. Within 10 minutes, I had a real human response apologizing for the inconvenience and offering a more than satisfactory resolution.
Beyond my expectations!
Product is great. Customer Service is superb. The desk riser was delivered damaged as it looks like it got damaged in transit (box also has visible damage). Contacted Customer support and they were fast with responses and sending a replacement over. We didn't even have to return the damaged item back which i think is great not having to lug the heavy item back to Fedex or UPS store. I will always support companies with great customer service.
The customer support at FlexiSpot is phenomenal. I ordered the kana bed, and for various reasons which I won’t go through here, I decided to return it. Dave from the customer support team was very understanding of my feedback, and stayed within close communication throughout the purchase and return process. They sent me the return labels within 24 hours of my return request and shared super clear instructions. Overall while the bed didn’t work out, I would do business with flexispot again as it’s clear they stand behind their product and they has invested in a good customer support team to build long lasting customer relationships.
After realizing that I didn’t apply an available coupon code to my standing desk order, I emailed the customer service team about it. While I would have understood if they cancelled my original order so I could reorder with the coupon code (it hadn’t shipped yet), the customer service representative emailed back almost immediately saying that they would simply refund the coupon amount. It was as surprising as it was welcome, and makes me happy that I ordered a Flexispot standing desk!
When I placed my order for my new desk (the E7 legs and desktop), I was pretty excited! There was some initial confusion and glitches with my order invoice...sent an email and got a quick and helpful respionse! Great customer service goes a long way for me!
Yesdterday, I finally had the time to build the desk! The process was smooth enough, but confusing at times. There were a few differenceds between the product I bought, the directions given in the box, and the videos posted by FlexiSpot on their official YouTube channels (US and UK). My guess is that this is caused by the modularity of the desks and the evolution of it's design over time. Ultimately, assembly took a little longer than I had initially planned. However, with some intuition, I was able to put it together.
Now that its built and set up with my computers, I cannot stop looking at it or playing with the sit/stand function. I have two 32" monitors mounted with a desk clamp arm. My old desk wobbled slightly under the weight, but not here! The quality of the parts shines through it's funtion and form. And my wife loves it!
Ultimately, The product is quality, looks great, and the company's customer service team was helpful when a problem came up. I have no problem reccomending this product, or any product, from this company.
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