Foggyfly

They changed the flight price and…

They changed the flight price and schedule after booking. Their customer service was extremely difficult to reach, and when I raised my concerns, they responded in a very rude and unprofessional manner. They don’t seem to care about customer satisfaction at all—their only goal is selling tickets. In the end, you pay the same price you would pay directly through the airline, but you lose the option to cancel or get a refund. I would not recommend booking through them.

All agents especially Billy were…

All agents especially Billy were patient, professional and understanding of what I wanted. They ensured I got the best deal to suit my budget.

Very polite and helpful

Very polite and helpful, Ava and JJ Thank you very much Ken

Very helpfull

Part 2 Buyer Beware

This is part 2 of my experience with them. So I write an honest review about my experience about how horrible the customer service is. Never in my life have I been treated so horribly by anybody. They were rude, unprofessional and narcissistic over the phone. Not just by one person, but by multiple people. That I was on the phone with which was a supervisor and the main agent daniel. So I wrote an honest review about my experience dealing with them. When I wrote that review, they were very angry with me about writing that review, and then they also bribed me to take down the review, saying that they would give me a $75 credit to american airlines, not their website froggyFly. I told them I never wanted to do business with them ever again. That a $75 credit to them, I did not want, and I wanted the $75 credit to American Airlines and they said, okay. But you would need to take down your post first. So they said, I needed to take down my post first. In order to get the $75 credit, they did not think that what they did was wrong. I believed that they should it just gave me the $75 credit regardless. If I took down the post or not because what they did to me was horrible in how they treated me. This is poor customer service all the way around. You shouldn't have to bully or bribe your customers because of your wrong mistakes. I did not even end up using their voucher. Because like I said, I did not want their voucher because I was never gonna do business with them ever again and I never have. They can't even deliver on their own bribes, how sad is that. I'm not sure who taught them how to do business, but this is not how you do customer service, and this is not how you treat other human beings. From beginning to end, they were rude, unprofessional, narcissistic and a bunch of bullies. I just can't get over the fact that they bribe me to take my post down the first time, and now i'm just letting the whole world know that they cannot bribe me this time. Like I said, didn't even use the voucher. It was just a waste, it was not what they promised me. They are all a bunch of liars and manipulators.

Very helpful

Fast and very helpful

DONOT use them its a SCAM

If it were possible I would put 0 stars. Worst people to book with. It's a big scam all they want is your money DONOT book with them. Booked a flight for 4 passengers and they took all the money and booked for only 2 people out of 4. Then called me to pay more money over the phone to book the other 2 passengers. Got no confirmation email and they were not helpful over the phone they just wanted money.

Today I should gotten my Eticket…

Today I should gotten my Eticket still haven’t I call oh thier be this rmy6am I’m like no my flight is 6am then he said their be in mail Emiql by 6pm tonight 7/23/26 time is 745 eastern time still no ETICKET WHY WHERE IS MY ETIcket

great customer service

Everyone that helped out was very kind and helpful from start to finish. The prices will vary so make sure to contact customer support

Poor ServiceMy experience with Foggy Fly was…

My experience with Foggy Fly was terrible !! I found a flight with United that I was ready to purchase, but the agent said if I wanted that flight I would have to pay more than the price that was listed. Then the agent said the flight was not available. He then suggested a flight that was not in my timeframe. So after over an hour on the phone he only could find a flight with multiple connections and would take me into my first day of my vacation at the airport. On top of that my agent asked me where do I want to be seated, I said middle of the plane which he assured me I had. I got placed in the last group and at the very back of the plane. Just very Poor customer service and an agent that wasn’t truthful !!!

It’s great!

Very helpful & professional

Very helpful & professional-----a few bumps----but all is good and resolved. Took a lot a patience from your rep's

Great service

Great service. Booking process easily completed.

Horrific is the tip of the iceberg

Horrific doesn’t even begin to describe my experience with foggyfly, 1000% a bait and switch scam twice they downgraded my flight and charged me for their “mistakes” with my booking and I had to file a claim with my bank to actually receive any refund that was promised/authorized In the end I did receive actual tickets that were twice the price of what I would have paid if I had booked with the airline (frontier) They were extremely rude and impatient when i called to confirm that they were following though with the details of my booking since they had missed every deadline they set After receiving my ticket information they were EXTREMELY pushy about me writing a review at that exact moment so much so that they were calling me for days on end sometimes leaving messages a few hours apart I’m writing this after getting home from my trip as to not piss them off and get a phone call saying there’s an issue with my booking a third time This is the kind of company you see on scammer payback (YouTube channel) definitely reporting them to the BBB (doubt that will do much) but if it isn’t obvious yet this is a Super sketchy company and I would never recommend this establishment to anyone Please have better judgement than me and use something like hello axel if your looking to book a flight (the absolute best way is booking directly with the airline but i know in this economy it’s not always the most practical option)

Good with everything

Efficient/ convenient service!

My first experience with FoggyFly

I spoke with Stella on the phone and she was very helpful and resolved an issue that I had with my tickets.

Thanks for the generous assistance you…

Thanks for the generous assistance you all.made today...

Good very good