Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
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Is hers legit?
hers (forhers.com) has a 3.0 out of 5 rating on OK.one, based on 282 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 44% rate it 4 stars or higher while 30% give 1 star; The business has replied to 60% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often mention that the process of receiving treatments through the mail is very straightforward and convenient. People also appreciate the ease of communicating with care providers and managing their health needs without judgment. Many find that the products help them make positive changes and manage their goals successfully.
Some reviewers were not happy with unexpected membership fees and high overall costs that made subscription difficult. Others also noted challenges with customer support responses and unhelpful communication when technical problems occurred. Additionally, a few consumers experienced issues without receiving satisfactory solutions or refunds.
Auto-generated from all reviews of this business. For reference only.
It’s easy to communicate with the care team. Responses to questions are quick. The treatment is an open dialog between provider and patient in that adjustments are made based on how the patient is responding to the medication. I appreciate this given that only you know your own body and know what you’re experiencing.
Reply from hers2026-08-03
Hey Maria,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
The experience is awesome, service, messages and correspondence is good. Thank you so much for your help.
Reply from hers2026-08-03
Hey Lissy,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
Great experience so far. Fast response time to my questions and checks in on my progress regularly.
Reply from hers2026-08-03
Hi Amy,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
Please save your money and time and stay away from this company! They originally gave me medication that was SIX TIMES stronger than I should have received as a starting dose, and I ended up incapacitated for a week. Then they sent a hair loss product which I did not order, and I had to contact the company, which did reverse the charges. Next, I received an appropriate prescription, but it too was a horrible experience, so I stopped using it and attempted to cancel the whole mess. Now I have been informed that my weight loss drug is on the way! No!!! No one bothered to check in to even see if I were alive after this poisonous stuff. UGH! Don't believe the "21 minutes" wait time, either, when you call for help---BOTH times I have called, the hold time was close to 45 minutes. This company is the epitome of SKETCH!
Reply from hers2026-08-03
Hi Chris,
I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback.
I’ve requested further information to locate your account, so I can help you as quickly as possible.
I look forward to hearing back from you soon.
The wegovy pen has not reduced hunger or alcohol cravings. Now the price is going way up. I’ll try for a month and most likely unsubscribe.
Reply from hers2026-08-03
Hi Kelley,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
I’ve taken 3 pills (every other day prescription). Not feeling the noise quiet for food or alcohol. No gastro issues. I don’t feel much different. When will I start to feel different? Is the dose enough?
Reply from hers2026-08-03
Hi Colleen,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
Their App is horrible and they have nothing but BOTS responding! Also they are way over priced and do not deliver on service!
Reply from hers2026-07-31
Hey Becca,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can look into this for you.
We look forward to hearing back from you soon.
The Hims & Hers Team
The process of getting my medication was difficult…
The process of getting my medication was confusing and I did not lose any weight at all. I canceled my membership and my prescription. I believe I am due a refund for my membership because I canceled and I was charged again.
Reply from hers2026-07-31
Hi Carlene,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
I don't see any difference yet in hair growth. After applying my hair dries stiff. I wait and apply it when home for the day. Leave it on until showering before bed.
Reply from hers2026-07-31
Hi Christine,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
Careless team, they just want your money, they charged for consultation without informing me, the medical assistant was useless did not even ask me for blood work all he cared about was start the treatment I had to insist on doing the blood work. And after they got the payment everytime I ask him something he send me to another team who never respond. Im done with them. Delivery is always late as well.
Reply from hers2026-07-31
Hi Bella,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
Simple process to start program. I wasn’t aware there was a monthly membership but my bad. Reminders are helpful. Recently started program so I have a way to go to see my goal results.
Reply from hers2026-07-31
Hey Laura,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
I have only been taking the oral minoxidil for a week or so. Some hair shedding as expected. But considering taking 2 tablets per day, i.e. 3 mg/day.
My hair is growing back and though I am also shedding some hair, I am very careful when combing gently for now. Plus I am still using the topical minoxidil 5% on a small area at my front hairline. It works.
Reply from hers2026-07-31
Hey Cynthia,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
I have been using your product for 30 days, and almost everyday someone from Hers contacts me to see how I am doing, very caring and concern about my wellbeing.
Very encouraging to have patience and keep working on my goal to loose weight.
Reply from hers2026-08-03
Hi Chandra,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
I joined hers and thought that it was a certain price. Then they charged me $39 for a membership and $149 for medication for the first month. Then I found out it would be $149 for both the next month, for a total of $298. I called customer service and they were completely unhelpful and had no explanation or solution. I feel scammed and lied to. They should be truthful if they actual wanted to help people and not just make money. Stay away from hers unless you want to pay $298 a month.
Reply from hers2026-07-30
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
I stopped the medication after 4 days as I was nauseous and proceeded to CANCEL my subscription. This was in June 2026. However, they have ignored the cancellation and sent me another month's supply and charged my account for $149 + $119 (charge I don't know what its for) - I have written several emails to customer service - no reply. I had to cancel my credit card today and - REALLY AWFUL CUSTOMER SERVICE! If I do not receive a refund, I will proceed to send a complaint to the BBB
Reply from hers2026-07-30
Hi Marie,
We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.
We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
The Hims & Hers Team
The product doesn’t work. The billing is misleading. They charge you 149/mo for membership and 149/for medication. Beware!!!! It’s also really hard to cancel and when you do you have to be sure you have canceled BOTH membership and subscription! Horrible company.
Stay away!!!!!!
Reply from hers2026-07-31
Hi Janet,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
Very easy to communicate if you have question about anything. Rx is always on time been very helpful
Reply from hers2026-07-30
Hey Shari
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
I thought the response time as I was getting my prescription settled was relatively decent. There was some confusion and I was initially prescribed the wrong serum. Had I not caught that, I would be using something I should not have for my age. The topical ointment is easy to use. I don't necessarily care for the smell or how it makes my hair feel after application, but I am going to bed afterwards so I can live with it 😊
Reply from hers2026-07-31
Hey Becky,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
The injections are so easy, no measuring and no worries about injecting air. I have tried other GLP, but felt sick while using, anf with HERS, I don't. I helps me with cravings, over eating, and portion sizes.
Reply from hers2026-07-29
Hey Lisa,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
Wegovy did not help me but company was helpful when I did have questions.
Discontinued second month as the price was shown as almost $300.
I may have misunderstood so discontinued .
Reply from hers2026-07-24
Hi Kay,
Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us.
The Hims & Hers Team
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