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Beauty & Well-being

hers

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282 reviews

3.0282 reviews
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About hers

Data updated
Website
forhers.com
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Last 12 months
282 reviews
Replies to negative
60% (68/114)
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About this business

Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.

Written by the business, not verified by us.

Is hers legit?

hers (forhers.com) has a 3.0 out of 5 rating on OK.one, based on 282 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 44% rate it 4 stars or higher while 30% give 1 star; The business has replied to 60% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-12.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers often mention that the process of receiving treatments through the mail is very straightforward and convenient. People also appreciate the ease of communicating with care providers and managing their health needs without judgment. Many find that the products help them make positive changes and manage their goals successfully. Some reviewers were not happy with unexpected membership fees and high overall costs that made subscription difficult. Others also noted challenges with customer support responses and unhelpful communication when technical problems occurred. Additionally, a few consumers experienced issues without receiving satisfactory solutions or refunds.

Auto-generated from all reviews of this business. For reference only.

What people say

Signed up over six weeks ago, no sign of product yet,

Guys, I have not received my minoxidil gummies yet. But I get emails saying “ you’ve been on the minoxidil journey for a month now, how is it going?”. This is not inspiring confidence in me. I’m also looking for trizepitide injections but feel I should not buy from you because your supply chain sucks

They withdrew money over a month ago…

They withdrew money over a month ago but still didn't send the order.

Reply from hers2026-08-03

Hi Angie, Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. We have followed up with you via email and look forward to your response.

I appreciate my timely responses to…

I appreciate my timely responses to questions. When my medicine disappeared from where it was supposed to have been delivered, I was shipped an another one right away at no additional cost to myself; I really appreciate that.

Reply from hers2026-08-03

Hey Stephanie, Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can! The Hims & Hers Team

I am not losing any weight I still have…

I am not losing any weight I still have hunger noises and craving especially at night I don’t find the pills effective for me

Reply from hers2026-08-03

Hi Brenda, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.

Chronic Refill Delays and Inconsistent Support Put My Treatment at Risk. AVOID!

My experience with Hers has been consistently poor when it comes to actually keeping a subscription running. Refills have been delayed by weeks at a time, with no proactive communication - I've had to chase updates myself every single time, only to get generic, copy-paste responses that don't answer the actual question. I was told I could go without my medication for only so long before losing progress and risking hair loss, yet no one proactively warned me about this until I pushed for it myself. When I raised the issue, I was told I'd have to pay out of pocket at a local pharmacy to cover Hers' own fulfillment failure - which is completely unacceptable for a company that already took my money for the product. Every interaction has required me to do the chasing, the escalating, and the explaining, while the company offers vague apologies instead of real solutions or timelines. For a service tied to an ongoing medical treatment, this level of unreliability and lack of accountability is not okay. I would not recommend relying on Hers for consistent prescription fulfillment.

Reply from hers2026-08-03

Hi Yasmin, I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback. I’ve requested further information to locate your account, so I can help you as quickly as possible.  I look forward to hearing back from you soon.

I was trying to lose 10-15 lbs

I was trying to lose 10-15 lbs. this product is working great for me Hers put me on micro dose and the only side effect that I got was a little nauseous some mornings for an hour or so after I first got up My tip is if you wake up nausea and you skip the coffee when you get up it goes away quickly. I gave it four stars cause I’m only a month into it and your first lbs come off easier. Let’s see how this last 5 lbs comes off I will leave another review in a month

Reply from hers2026-08-03

Hi Suzette, Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

Use your app for support

I had become anxious and worried about my lack of progress, but my concerns were resolved once I communicated with a health professional. I received information regarding my food choices and exercise tips and moral support. I have begun to see positive results.

Reply from hers2026-08-03

Hey Bridgett, Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can! The Hims & Hers Team

Don't have meds

Don't have meds. I can understand a supply issue but taking way to long to fix.

Reply from hers2026-08-03

Hi, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.

Great Experience So Far

the ease of talking to a provider and being able to let them know my needs without judgement. communication between hers and myself is easy and the response time is never long. I wanted to keep the same dosage as this is my first time on GLP-1 and I was able to do that very easily.

Reply from hers2026-08-03

Hi KD, Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help! The Hims & Hers Team

It has been very easy to communicate…

It has been very easy to communicate with the doctors via the app and their check in always seem to come at the right time. Hassle free

Reply from hers2026-08-03

Hey Krista, Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can! The Hims & Hers Team

Appetite reduced

Reply from hers2026-08-03

Hey Dianne, We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. The Hims & Hers Team

Placed an order and waited for over two…

Placed an order and waited for over two weeks. All I got is AI support, to a point I ask for human, still AI responded. I also asked will the next following shipment be adjusted based on actual first shipment date, obviously no relevant answer from AI. I yet to try the product yet already disappointed with the company service level. I need resolution not pet talk from AI.

Reply from hers2026-08-03

Hi Audrey, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.

I haven’t received my gummies yet

I haven’t received my gummies yet. Kinda bummed.

Reply from hers2026-08-03

Hi Kari, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.

I haven’t gotten my order and it’s been…

I haven’t gotten my order and it’s been a month. I shouldn’t have been able to purchase is you had people on back order and no stock in. How you selling something you ain’t got?

Reply from hers2026-08-03

Hi Jannie, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.

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