About Freak Athlete
Data updated- Website
- freakathleteessentials.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 44% (4/9)
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About this business
Originating from battling real-life injuries and pain, Freak Athlete aims to unlock your human potential.Our mission is not just about creating workout equipment, it's about empowering individuals to overcome obstacles, break through limitations, and redefine what's possible.If we can help one person get out of pain, prevent injury, or move better, then Freak Athlete will be a success.Check us out on socials or at freakathlete.co!
Written by the business, not verified by us.Is Freak Athlete legit?
Freak Athlete (freakathleteessentials.com) has a 4.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 44% of negative reviews; Reviews mostly discuss Customer service, Product, Quality. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the fitness equipment is exceptionally built to last and comes backed by very helpful support teams who always respond quickly. People truly love how straightforward the assembly process is, noting that instructions are clear, guidance videos are simple, and components arrive safely packaged. Some people were dissatisfied with communication difficulties, mentioning that customer service sometimes ignored emails or delayed replies regarding product returns and refunds. A few consumers also experienced shipping delays or received incorrect items, making it quite hard to resolve problems or get timely assistance.
Auto-generated from all reviews of this business. For reference only.What people say
I’ve had a horrible experience with Freak Athlete and do not recommend them
I’ve had a horrible experience with Freak Athlete. I ordered the ABX with some associated accessories. I ordered in February and was told the items would ship no later than April 30th. I even followed up at the start of April to confirm everything was ok and my order was still coming. I was assured by a customer service representative named Angel that everything was still good to go and my order would be shipped by the 30th April. The 30th April came and went, so I reached out again enquiring as to what was happening, hoping to get some tracking information. I then get told there has been a delay and my order will now be shipped on May 31st. Shortly after that I received another email informing me that my order will now not arrive until the end of June. They apologised and gave me a $100 refund as if that somehow makes up for the massive delay and inconvenience, what the f*? The product FINALLY arrived at the end of June. I opened their online instructions and found that the instructions didn’t align with what I had in front of me. So instead of it being an easy process, I was left to guess where everything went and work it out by myself. I emailed Freak Athlete to highlight the deficiency and they replied a day later with a Youtube video link made by a Youtuber four months ago who had the same problem with their product. So instead of fixing a deficiency that they’re aware of or sending different instructions to their non-US customers, they’ve let someone not employed by their company do the hard work, and then when someone complains, they just send them the Youtuber’s video link. How appalling is that? I assembled the item on my gym floor as that was obviously where I was going to be using the bench. Whilst assembling, I noticed a fair amount of left over swarf from the manufacturing process. So now, I have metal filings and spirals that are embedded in my rubber gym flooring. Again, this is appalling. Whilst not a big issue as it’s just aesthetic, but there were marks on the top of the bench on the fabric. I wouldn’t have cared about the marks, but coupled with the other issues and it compounds my frustration and disappointment. I do not recommend Freak Athlete and would advise anyone looking to purchase any of their products to stay away and look elsewhere. This whole experience has been extremely draining.
Reply from Freak Athlete2026-07-13
Hi Jake! Thank you for taking the time to share your feedback. Once we became aware of your concern about the assembly of your bench, our team responded to address your concerns and offer assistance. We provided the information and support needed to help resolve the matter, but we did not receive a response following our last communication. We also understand your frustration regarding the extended shipping delay. Throughout the delay, however, customers had the option to cancel their order for a full refund if they preferred not to wait. We believe this allowed each customer to make the decision that best suited their circumstances. That said, we encourage you to take advantage of our 30-day return policy once you've had the opportunity to thoroughly test the equipment. If you decide it isn't the right fit for you, simply contact us within 30 days of delivery, and we'll be happy to guide you through the return process in accordance with our policy here: https://freakathlete.com.au/policies/refund-policy If you have any further questions or concerns, please don't hesitate to let us know.
I've been extremely impressed with…
I've been extremely impressed with Freak Athlete from start to finish. The ordering process was simple, shipping was fast, and everything arrived exactly as described and well packaged. The quality of the equipment exceeded my expectations. It's sturdy, thoughtfully designed, and clearly built by people who understand strength training and long-term durability. You can tell a lot of attention went into both the product and the customer experience. Customer service was also outstanding—responsive, professional, and genuinely helpful whenever I had questions. If you're looking for high-quality training equipment backed by a company that stands behind its products, I highly recommend Freak Athlete. Definitely a 5-star experience.
Absolutely appalling experience
Absolutely appalling experience. I was lied to from the moment of purchase. The sales agents made promises they had no intention of honoring, and once they had my money, their attitude completely changed. Instead of receiving the quality product I was promised, they shipped a defective item. When I contacted customer service, they refused to take responsibility, ignored their own commitments, and kept changing their story. This company’s business practices are deceptive and show a complete lack of integrity. They appear far more interested in making sales than standing behind the products they sell or treating customers fairly. If this is how they routinely conduct business, consumers should think twice before trusting them. Based on my experience, I believe this company’s conduct poses a serious risk to consumers because of its misleading sales tactics and refusal to resolve legitimate product issues. I would never purchase from them again and strongly encourage others to shop elsewhere.
Reply from Freak Athlete2026-07-13
Hi Ethan! Upon checking on our end, our team has addressed each of the concerns you've raised and has provided the relevant information regarding your order, the promotion, and your shipment. The replacement part we've processed for your order remains in progress, and our team is continuing to monitor the shipment closely until it reaches you. With respect to the promotion, we've explained the applicable terms and conditions in detail. Your inquiry was the first time we've received questions about how this promotion works. While we understand that our explanation did not align with your expectations, we have applied the promotion consistently in accordance with its stated terms and conditions. It's important that we remain fair and consistent in how we administer our promotions for all customers. That said, you're welcome to take advantage of our 30-day return policy if you decide the equipment isn't the right fit for you. You can review our return policy here: https://freakathlete.co/policies/refund-policy If you have any further questions, please let us know, and we'll be happy to assist.
Quantity of shipping boxes vs quantity of ordered items.
I was a little confused when I received my order confirmation details, where it said there are 4 boxes being shipped to me when I only ordered 2 of the Adjustable Kettlebells. Luckily, Benji and Jas was there to clarify that I've ordered the correct quantity of items and are only being shipped in 4 separate boxes. Silly me. Communication was clear and detailed. I can't wait for my Adjustable Kettlebells! Thanks guys, you legends!
Service was soo good.
These guys and their service was so good. It’s so rare these days, I’m stoked to have bought from them. Constant communication, friendly and understanding. Delayed product = email from the CEO apologising and refunding us a small amount. That amount wasn’t huge, the gesture however was enormous. Anyone thinking of buying from them, do it. You won’t regret it for the service alone.
Bought the ABX with all the adaptors
Bought the ABX with all the adaptors, bench arrived with a little bend in the upper side due to shipping. Sent an email an customer service has been in touched daily to make sure I’m completely satisfied with the product and the service. Extraordinary support. Great experience and great product
Great service
Great service. Responded well within the timeframe they specified. Polite. Used common sense in dealing with my issue.
Top customer-focused service!
Thanks to a sale, the Hyper Pro was available at an even lower price. When I inquired about it, Freakathlete immediately granted the additional discount and issued a refund for the difference without any hesitation. The invoice was adjusted that same day. That’s exactly the kind of customer-focused service you want! Thank you very much, and I’ll definitely be back.
Excellent customer service and a great…
Excellent customer service and a great product!
Great product
Great product. There was minor damage due to shipping, and the communication and resolution was very prompt.
So far my experience with the brand has…amazing.
So far my experience with the brand has been nothing short of amazing. The equipment is made well, instructions are clear, and the communication is top notch. The customer service time was so quick to respond and handle my inquiry. Definitely will be returning as a customer.
Great product, great customer service
Asside from great product (Hyper Pro), customer servise is exactly as customer service should be: fast, friendly, helpful.
Incredible customer service
I had a ping on my adjustable kettlebell break and they responded to my email within hours and already took action to send me a replacement. I heard their customer service was top notch and was one of the reasons I purchased equipment from them, and it is great to be able to experience it first hand.
The Freak Athlete Team was TERRIFIC
The Freak Athlete Team was TERRIFIC! I purchased a second home and wanted to outfit my new home gym. The challenge is that we're splitting time between the two places, and they're over 1000 miles apart. I explained my situation to their support team, along with my many questions about what's included "standard" with the HyperPro bench. They were extremely responsive (very clear) and "can do" in terms of timing the shipment to accommodate our back and forth travel schedule. This was extremely helpful and the equipment (2 adjustable kettlebells and the HyperPro bench) are arriving very promptly which means I'll not only have time to take delivery, but to set up and start using the equipment. VERY excited!! It has been a very positive experience working with them.
This company might be * a complete scam
UPDATE JULY 26 While I have not received the order yet, the communication from the company has improved,the owner reached out to me and apologized, provided additional helpful and clarifying information,and advised the ads would be revised to make clear the delay between order and ship date, which I've now seen has been changed on their recent ads. will post an update once product is received and amend my review and the star rating at that time depending on the product quality and the efforts the company has made to rectify the situation to date UPDATE JULY 2020 After posting the review and emailing my complaints the company did reach out and apologized for the miscommunication regarding delivery being 3 months after my purchase and correcting their website to reflect a late August delivery, a notice that had not appeared previously. at this time I'm still unaware when I am going to receive my purchase other than late August at the latest, and while disappointing at least they communicated and apologized. This company is a complete scam, they take your money, God knows when or if you'll ever receive a product you paid for, and you definitely will never reach customer service. I bought my almost $2000 purchase a few days ago, I was told it would be shipped within 1 to 2 days, I never received any email confirming the order was being processed, no shipping information, and no response to numerous emails to customer service. On online sites not infiltrated by bots my experience is shared it appears by just about everyone. Buyer beware, this is a sketchy company.
Reply from Freak Athlete2026-07-13
Hi Paul! We're so sorry we're only able to respond to your review today. It looks like our team was able to respond to your messages in a timely manner and address all your concerns. Thank you for your patience as you wait for your order, and feel free to reach out to us if you have any other questions in the meantime!
Freak Athlete - Great Customer service; Outstanding Product
Freak Athlete was very helpful when we initially inquired about a possible equipment purchase. They were very responsive to the questions I had, and they made the ordering and purchase processes seamless. I would highly recommend this company's outstanding customer service and high-quality equipment to other businesses and fire departments. A.C. Jermaine Thomas FWFD
Customer service correct an error right…
Customer service correct an error right away and kept me informed every step of the way. mistakes do happen, but it shows the type of brand you are with how it's dealth with.
Great customer service
I purchased an ABX Bench and then it…
I purchased an ABX Bench and then it went on sale for Father's Day. After inquiring whether I could get the sale price, I was pleasantly surprised with an email from a team member telling me I absolutely would get $100 credited to my account. Awesome customer service - they didn't have to do that, but they did. Bob S.
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