I’m loving my Hyper Pro
I’m loving my Hyper Pro! Added bonus that it arrived a full month earlier than the target delivery date. Customer service is also top notch!
About Freak Athlete
Data updated- Website
- freakathleteessentials.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 44% (4/9)
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About this business
Originating from battling real-life injuries and pain, Freak Athlete aims to unlock your human potential.Our mission is not just about creating workout equipment, it's about empowering individuals to overcome obstacles, break through limitations, and redefine what's possible.If we can help one person get out of pain, prevent injury, or move better, then Freak Athlete will be a success.Check us out on socials or at freakathlete.co!
Written by the business, not verified by us.Is Freak Athlete legit?
Freak Athlete (freakathleteessentials.com) has a 4.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 44% of negative reviews; Reviews mostly discuss Customer service, Product, Quality. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the fitness equipment is exceptionally built to last and comes backed by very helpful support teams who always respond quickly. People truly love how straightforward the assembly process is, noting that instructions are clear, guidance videos are simple, and components arrive safely packaged. Some people were dissatisfied with communication difficulties, mentioning that customer service sometimes ignored emails or delayed replies regarding product returns and refunds. A few consumers also experienced shipping delays or received incorrect items, making it quite hard to resolve problems or get timely assistance.
Auto-generated from all reviews of this business. For reference only.What people say
Great product and a solid company
The Hyper Pro is one of the most flexible and heavily used products in my home gym. About a year after purchasing it, one of the knobs stopped working properly. I contacted customer support and they were very responsive and sent a replacement part (for free) very quickly, which gives me a lot of confidence in buying from them.
I ordered a Hyper Pro in March of 2026
I ordered a Hyper Pro in March of 2026. At the time of ordering, the website displayed a "ships by" date of mid April 2026, which was about a month away. As that date approached, I reached out to Freak Athlete customer support for a status update and was assured that the package(s) would ship on time. That date came and went. After a bunch of back and forth with customer service, I finally got some form of tangible progress in early May, when FA refunded me $50 and indicated my order had actually shipped. Unfortunately, Freak Athlete uses a fly by night shipping platform, Tusk, to handle their deliveries. For the last week, I've been stuck in limbo where my order shows as shipped by FA, but the Tusk platform has no useful information and no way to contact support. To make it worse, the platform will show events/status updates and later remove them, so you have no idea what's actually happening with the order. After digging around and finding a working support contact, I contacted Tusk last week about the platform issues and got no response. Today, I finally heard back via email, and Tusk ignored my questions but indicated that my order was out for delivery. Hurrah! I moved around evening plans to make sure I could receive the packages (it is pouring rain). Well, that communication was incorrect. I did not receive anything today, and now the Tusk website no longer even shows that my order was on a truck (they just removed the "out for delivery" events entirely). So, it's several weeks past when I was supposed to get the Hyper Pro, months since I ordered, and I'm still out the better part of $1,000 with no product. Your mileage may vary, but my purchase experience has not been one I'd repeat.
Quick response
I love my machine and use it regularly
I love my machine and use it regularly. One of the welds had a defect and when I reached out to the FA Support team, they promptly responded and came to a positive resolution to help me. Really appreciated the swift response, communication, and ability to a quick resolution so I can get back to my exercises!
ABX addition
I ordered the ABX and it has been an amazing addition to my home gym. The versatility is incredible and would absolutely recommend. Shipping was incredibly quick, and with the minor damage that was there Tim was very quick to remedy the solution above and beyond expectations.
Exceptional Customer Service
Freak Athlete refunded my cable attachment and sent me an upper body kit in the most satisfying way. They emailed me a shipping label so that I didn't have to pay for the return shipping. Then they refunded my credit card for the cable attachment and used part of the refund to pay for the upper body kit which they sent to me without any shipping charges on my end. All I had to do was email Freak Athlete and tell them that I wanted the upper body kit instead of the cable attachment, and they took care of everything else. They were really informative and kept up really good communication throughout the entire process.
Amazing service thus far
I sent a couple of questions to Freak Athlete before spending £500 for two kettlebells, including postage. Andy got back to me within the hour, filled in all the blanks and told me they were available to help when it came to ordering, whenever that was. No sales talk, no pressure to buy, just amazing customer service. Since this sort of service is as rare as hens teeth, I didn’t hesitate and, now, two kettlebells are on the way as I feel sure help will be there should I have any problems in the future. Freak Athlete, if Andy is anything to go by, you are a trustworthy, helpful company that cares about their customers - something that’s very rare these days but something, as an almost 60 year old man, appreciates no end. Thanks guys, and the very best of luck in the future.
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Great staff, great company, great products.
The Hyper Pro, a great design…
The Hyper Pro is a very well designed system and the customer support behind it is excellent. Having a customer support team member get back to me within a couple hours of sending in a request and instantly resolve an issue I thought would be difficult is extremely rare in today's consumer market. I'm definitely a fan.
I had a little trouble in using my…
I had a little trouble in using my Hyper Pro, so emailed and was immediately given helpful, friendly advice, with video links, and without being made to feel silly, by Tim, and Andy (it was my error!)
Fantastic equipment
Fantastic equipment, super friendly service, And speedy response! THANK YOU BENJI 💪🏋️♂️
Replies to my emails as I have multiple…
Replies to my emails as I have multiple sclerosis and am losing my eyesight. Should be easy to put together with the help of my Husband! A contact if I have any major issues at Freak Athlete.
Quick and Caring Customer Service
We purchased equipment for our middle school fitness room, and needed some help with the equipment. The customer service team responded quickly, and was able to solve the problem within just a few days. They were professional, curteous, and understanding of our needs as a school gym. Can't thank them enough for the help they gave - it will make such a huge difference for our students.
Poor service
Poor service. Still trying to get the main part of my hyper pro delivered. They don’t seem to be concerned enough just to send out a replacement since the 1st is obviously lost by their 3rd rate shipping company.
Prompt reply and helpful
Great products and supreme support
Beside great products and real estimations on delivery times, i can assure a supreme support! Had a small issue with one part which was handled promptly. Customer support replied in less than 12 hrs, was friendly and very helpful. I can totally recommend FA!
Very helpful and super fast support team
Support team responded on a Saturday within hours of my question.
Customer service is incredible
Customer service is incredible. Had a shipping issue not at all related to Freak Athlete (was an issue with our road being undeliverable) and I contacted FA to help. I got fast replies, constant check ins, and they followed through until the issue was fully resolved. I was extremely impressed and would definitely buy from them again on customer service alone.
Hyper + GHD in 2 Boxes
Ordered Hyper + GHD. It is supposed to come in two boxes, but I did not know this at the time, and after receiving only one box, I assumed I was didn't get all the construction materials. I inquired about this at the end of my workday and received an amazingly quick response, less than 12 hours, from Freak informing me that box two was on its way along with an updated tracking number. I cannot wait to put in work on this equipment I don't write reviews, but I felt I had to say this. These cats will definitely take care of you
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