Healthy, chef-prepared meals delivered to your door.
Written by the business, not verified by us.Freshly (freshly.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 45% of negative reviews. Last updated 2026-08-11.
Love the service and quality of food. Also top tier customer service provided when needed. Jess was so helpful when I needed to change my orders
Wow! Thank you so much for sharing your stellar experience with Jess. We know he'll surely appreciate the feedback.
Pat was so very helpful!!! Awesome customer service
Aw, Kristi -- thank you! In a handful of words, you showered Pat with a strong dose of Freshly love. We thank you for taking your time to review Pat today. Thank you, again!
Jess was a great help in canceling my order and was ready to help me with anything else I had in mind.
Yay! Three-cheers to Jess's wonderful customer service. This the kind of service we strive for all of our customers to receive. Thanks for sharing!
Excellent customer service.... So happy with Diana S!
Marvelous! Thanks for dropping your 5-star review, Jeff! Of course, a very big shoutout comes Diana's way for being on the ball in assisting you!
I was on chat with Steve. He answered all my questions and it helped me to understand the plans. Bill R
Oh WOW -- indeed, a 5-star worthy customer service from Steve! For sure, your kind words will make his day. Thanks for reviewing us, William!
I needed to cancel one delivery and Jassy took care of this quickly. Very courteous!
Sounds like Jassy continues to WOW! Thanks for the 5-star review, Susan! I'll make sure she knows how much you appreciate her help!
I live in a very large complex. All my orders (about 9 at this point) had been delivered to my unit's door. This week they weren't, which really confused me. I checked the package room and they were not there either. After talking to Jassy (Weird that they introduced themselves as Chuck at first, but it doesn't matter haha) it appears my package was delivered to the mail room, but not placed in a locker - meaning it was stolen. The freshly team was very understanding and they made the whole customer service process painless by giving me a full refund and a $10 credit as well for the inconvenience. It's great to know that freshly not only sends great food at reasonable prices, but also is understanding about hiccups that occur with delivery (especially when you're in a large apartment complex). 5 stars to Jassy (and Chuck too I guess haha).
Sounds like you're in the right hands! I'm extremely delighted to hear Jassy was able to assist you efficiently! I'm sure, she'd be so pumped to hear your kind words! Thanks for your review, Justin!
Yay! We're so happy to hear Alejandro gave a very helpful and friendly experience today. We can't wait to let him know!
I’ve chatted a lot with the service Dept. Everyone is always great. Today, Chuck is very helpful, professional, and understanding. I appreciate that. Esp on a weekend. Service seems to drop on weekends. Not Chuck @ Freshly. Thank you
Leilah, thank you so much for your review of Chuck today! We believe in kindness, and it certainly appears that Chuck came through today with flying colors. Thank you for sharing your Freshly love today!
Good and quick service. Received my refund for a meal that came opened upon delivery. Ian was quick to help me get said refund. I understand that there were probably other customers waiting, but he was a bit quick to leave the chat after helping me.
Griffin, while we're disappointed one of your meals arrived opened while in transit, we want to sincerely thank you for your kind review! We're so happy that Ian provided you prompt assistance today. Thank you.
Harvey was awesome to work with and very helpful!
Patrick, we couldn't agree more -- A job well done for Harvey! Know that your appreciation matters, so we'll be sharing it with him. Thanks for reviewing us!
Harvey was a big help. He understood my questions and answered them thoroughly and completely.
Richie, thank you so much for your kind words and review! We'll be sure to give Harvey a huge shout-out for the job well done! We're here for you 24/7, and we're always happy to help!
Pat was extremely helpful. Answered all of my questions and concerns. Best customer services I’ve seen in a while from anyone.
Another kudos to Pat! Thanks for your excellent rating! I'll be sure your appreciation reaches him!
Harvey was wonderful and so helpful. He was also exceedingly polite. Very good customer service experience!
HI there and thank you for your kind review today! It's customers like you who make Freshly fun. We'll for sure pass along your review today -- it will be sincerely appreciated. Thank you, again.
Mayumi was extremely helpful in correcting an order for me. Fantastic customer service!
Stan, we're so proud of Mayumi for taking care of everything for you. This shout-out means so much to us! Thank you for this stellar review.
Stacy provided excellent customer service as she promptly and efficiently addressed my concerns. Thank you for your assistance and for making my customer service experience quick and pain-free!
Dee, not only are we happy to provide you quick and pain-free customer service assistance, but we're so happy that Stacy did right by you today. We'll be sure to share your review with her.
And you're great, too, Cameron! Thank you for your kind review today -- we know Jess will love hearing it.
Pat was great about updating/cancelling an order that was processed by mistake. Thanks Pat!
LB, we're so proud that Pat got you all taken care of today. Thank you for sharing your positivity with us today!
Pat was fast and friendly ! Easy to chat with and get issue resolved without timing out!!
Thanks so much for sharing your superb customer service experience with Pat! We can't wait to let her know.
PJ 非常出色，信息非常丰富，只用了几分钟就解决了我下面列出的问题！ 谢谢你，PJ！ 所以我喜欢我的餐饮服务，因为我是厨房里世界上最愚蠢的人。 但我不得不从阳光明媚的佛罗里达州坦帕市的家飞往华盛顿州西雅图进行长时间（2-3 个月）的商务旅行，却忘记了我的膳食！ 几分钟之内，PJ 就取消了我原定四天内在佛罗里达州交货的订单，并将这些积分应用于我的下一个订单，该订单将在十一天后在华盛顿交货给我。 还能变得多好啊！ 服务很好，使用新鲜...
David, what a wonderful review. We're so happy we were able to get you helped and got you set up with delivery in your new delivery city. Boy, that is some trip across country!
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