Healthy, chef-prepared meals delivered to your door.
Written by the business, not verified by us.Freshly (freshly.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 45% of negative reviews. Last updated 2026-08-11.
Jassy was great helping me get my promo code applied! Great service and super helpful + efficient.
Hello Brian, thanks for this awesome review! It's great to hear that you were satisfied with our service, especially with Jassy's assistance. I hope you continue to enjoy it!
Jassy was friendly, professional and efficient. She solved my issue quickly. Thanks again for your help!
Hello Brittany, thanks for the 5-star rating! Jassy surely did an excellent job helping you out efficiently today. I'm excited to share this with her. Thanks again!
Although I am disappointed that the app goofed up my delivery date, PJ made an excellent recovery and made me feel heard. PJ helped me rectify the issue as best as possible, I was grateful for the help!
Thank you so much for sharing this wonderful review of PJ! We're happy PJ was able to come to a resolve for this issue. Thanks for being part of the Freshly fam.
Kenny was fantastic. Fast, accurate and he completed my request with confirmation. Excellent@
Very nice! We love to hear that Kenny was super fast and precise with attending to your request and offered a confirmation. Thanks for sharing!
I CONTACTED AN ADVISOR TODAY BEACUSE I MISSED MY DEADLINE TO CHANGE MEALS. JESS WAS VERY HELPFUL AND MADE MY EXPERIENCE A PLEASURE!! MEALS CHANGED WITHIN MINUTES WITHOUT ANY PROBLEMS. THANKS AGAIN!!
Yay! We love to hear Jess made it a very seamless and helpful experience for you today. That's exactly the kind of service we shoot for every time!
Agassi was able to immediately jump in and help me with my issue and he also offered to help with things that I did not originally contact the help line for which was so incredibly helpful and will definitely lead to us enjoying our meals for the next few weeks!!! Thank you Agassi!
We absolutely love hearing when our terrific agents like Agassi are able to hop in and save the day! We know she'll appreciate receiving this fantastic feedback.
Pink (my customer service rep) was very helpful and informative!
Yay! It's nice to hear that Pink was able to give you a 10/10 customer service experience. Thanks for sharing!
Pink was fabulous at assisting me with a change to my account! Excellent customer service!
Hi there and thank you so much for your stellar review of Pink! Pink is one of our customer service rock stars, so we're so pleased you felt you were treated with the compassion and kindness that you should expect from us and deserve. Thank you again and Pink will certainly appreciate your review!
We're happy to know that Pat gave you awesome customer service! We'll definitely be sharing this with him! Thanks for the rating, Zack!
This is only my third week for a delivery, and I can honestly say I am thrilled with the deliciousness of the meals I have chosen so far. I find the chicken meals with sides are a standout. I seem to be leaning toward them and ordering multiples each of the succeeding weeks. You take a chance on new entrees, but may have already placed one of them on your order for the upcoming week without having chosen to eat it that week. If you don't love it, just don't order the next time. I freeze all 8 to 10 ea week and away I go. I don't think I can bring myself to skip a week at all unless I will be away from home. And havent' ordered fewer than 8 for my weeks so far. That's how much I love them! Give my thanks to your talented chefs!!! Thot I would favor the bowl entrees but recommend the meals with main and sides even more! I so look forward to my Tuesday deliveries. Freshly is the bomb!!! Cecilia
Hello Cecilia, thanks so much for sparing some of your time to write us this wonderful review! I'm so happy to hear how our meals give delight to your day. Our chefs will definitely love to hear this. Thank you for the Freshly love and I hope you continue to enjoy it!
I had an issue with changing my selected meals and reached out to customer service. Harvey was extremely helpful, very polite and was able to resolve my issue. He provided exceptional customer service and saved the day!!
Hi there and thank you for your stellar review of Harvey! We're so happy when we can make our customers happy with whatever issue they may have. Today, we helped you get the meals you wanted! Thank you, thank you.
Well, I was a trying to get meals for here at work for a healthier lunch. I had taken a break from deliveries at home. The customer service rep, Jess, sorted all my issues out over their chat system. From number of deliveries to best delivery strategy, she took care of everything. Very impressed with the response time, and professional attitude and assistance. Jess you rock. Looking forward to Freshly for my lunches. Thanks!
Very nice! We're so delighted to hear that Jess was able to get all of your concerns taken care of. We love giving a impressive and professional experience for our customers!
Honestly, expectations for customer support for a convenient service is usually very slim; however, the support chat feature in app just elevates the quality of service for Freshly. All the reps I've contacted in the past for issues with orders have all been very friendly and accommodating. Recently, PJ was able to help me change my delivery address after I was charged and the order was getting ready to ship. Thanks much for your help!
Craig, what a wonderfully written review that touched our hearts. We place so much emphasis and pride in providing quality customer service, and we love hearing from our customers when they approve of how we treated them. Today it was PJ, and we will always do our best to continue to give you the same level of extraordinary service that you received today! Thank you, thank you!
Quick….efficient customer service. Great job
Cyrus, you don't need to say anything more -- thank you for your splendid review! Quick efficient and great -- words that we enjoy hearing every day. Thank you, again!
Max was very receptive and helpful! Thank you, Max! Freshly is lucky to have you!
LH, we couldn't agree more! We're beyond grateful to have Max on the team. We appreciate the stellar rating!
I contacted customer service through their chat feature and spoke with Jess. She was super knowledgeable and helped me apply a gift card to my current subscription. I'm a new customer, so I'm definitely happy that help was easy to come by! Thank you so much, Jess!
Absolutely, Monica! We're here for you 24/7 and always able to assist. We're so happy that Jess took good care of you and WELCOME to Freshly!
PJ was great in helping solve a delivery problem!
Oh no, we're sad to hear of any delivery issue, but are very pleased that PJ got you all taken care of. Thank you for taking your time to share your customer service experience with us today!
I had an issue with a meal and they promptly gave me a refund. Awesome.
Lindsay, we always want to help our Freshly family members and our fair with how we treat people. Thank you for sharing some Freshly love with us today!
Agassi was great. Gave me exactly what I needed and handled the issue very, very quickly.
We see Super Speedy Agassi got you in and out without a concern. We appreciate you and thank you!
Great online customer service with MJ P.
Thank you for sharing your experience with MJ P. We get so much satisfaction at giving our customers a wonderful experience.
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