Healthy, chef-prepared meals delivered to your door.
Written by the business, not verified by us.Freshly (freshly.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 45% of negative reviews. Last updated 2026-08-11.
Pat addressed my problems in full within minutes. Extremely helpful!
Wow! We're happy that you had a great customer service experience with Pat -- we'll be sure to share your kind words with him. Thank you for the 5-star, Carolyn!
CASSIE was so helpful. She so quickly helped me with cancelling my order and giving credit back to my account for the next weeks order! Thank you
Hi there, thanks for sharing your Freshly experience! I'm grateful to hear that Cassie quickly addressed your request and everything flowed smoothly! I'll be sure to share your thoughts with them!
Your live customer service agent CASSIE was very helpful in walking me thru an order cancellation for next week. I was concerned that perhaps my subscription would be cancelled as well, but she assured me all was in order, which put me at ease. Many thanks to CASSIE!
Hi Donna! Thank you for taking the time to review Cassie! She came through again, and I'm very pleased she was of assistance to you. I hope you continue to enjoy our service and thank you for being part of the Freshly fam!
I see that Pat is providing excellent service as always, Sharar! I always love hearing these words from our customers, so thank you and I know I will make Pat's day as well when I pass along your review! Thank you!
Hi Joyce, thank you so much for taking the time to review us! I'll be sure to share your awesome review with Max and rest assured, we'll be more than happy to keep with the outstanding customer service. Thanks again for the 5-star rating!
Pink was very helpful to me today! I really appreciated her help!
Thanks for dropping your stellar rating, Barbara! We're thrilled to hear that Pink was able to provide you with quick and pain-free customer service assistance. We'll be sure to share your kind words with her. Thanks again for rating us!
Hi Paige, thanks for the 5-star rating! We'll be sure to share your thoughts with Jess! Thanks again!
JM was amazing!!! JM helped me with my question right away and was able to resolve my problem!!!!
Hello Carsyn, thanks for the 5-stars! I'm sure JM is proud to make you a one satisfied customer. Your feedback will surely reach the team. Thanks again!
The customer rep was very friendly and not only changed my order for next, she also changed my order on the website so that this problem doesn't occur again.
Hello Mary, thank you so much for reviewing us! I'm beyond grateful to hear this awesome review of our customer service. I hope you'll continue to enjoy. Thanks again!
I updated my order on my phone but when I got on the computer I realized some of the meals I selected were not as low in sodium as I wanted. I reached out by chat and Pink was able to update my order again. She was kind and patient while I chose new meals, very helpful.
Chiquita, we want you to have the meals you want so we're so happy that Pink not only assisted you but did so with her normal beaming smile. Thank you for sharing your positivity with us today!
We're so pleased that Pat took very good care of you today and we appreciate your review. We are consumers ourselves, and we love efficient service, so we're very happy you were satisfied today. Thank you, thank you!
Stacy was super helpful, I needed to change order delivery dates because I mistakenly chose back to back deliveries. All done working a few minutes, great!! Thanks!!
Jorge, we thank you for your kind review of Stacy, and we're so happy that you received efficient, professional service. Thank you for sharing your experience with us today!
Jess, Customer Service representative, was incredibly attentive and responsive to my needs. 100% Satisfied. Thanks Jess!
Yay! We love to hear that you received a 10/10 experience with our wonderful Jess! We know she'll appreciate this feedback.
Harvey was able to get my meals switched when I missed the deadline by thirty minutes. He was very polite and made the process painless.
We're so happy that Harvey came to the rescue and got your meals changed for you, Tricia. Thank you very much for the wonderful, kind review, and we'll be sure to pass along your feedback to Harvey!
Stacy was very helpful when I accidentally ordered 6 of the same meals. The problem was resolved in a matter of minutes and I appreciate the quick fix. Great customer service!
We like Freshly meals too, but we would certainly want variety in our weekly meals vs. 6 of the same meals -- so we're so happy that Stacy got you all taken care of today. Thank you, Karlee, for your wonderful dose of positivity today!
Stacy was great! Took care of my issue quickly & completely professionally. Appreciate the courteous and quick service.
Yay, that Stacy took such good care of you today in a seamless and professional manner. Yay, Benja for being such a kind soul to take the time to review Stacy today -- we like you both!
Pink was very helpful and answered all my questions. It was so nice to be able to have my concerns addressed and I was so happy to see that I could contact 24/7.
Hi there and thank you for your kind review of Pink today! We are so pleased that you were fully assisted and happily so. Thank you for being the best part of Freshly.
Hi Jane, and thank you for your 5-star review of Cassie! We're more than glad to give you any assistance - we're here for you 24/7!
PJ was great with assisting me when I had an expiration date issue. very good, fast customer service. much appreciated
Christopher, thank you very much for sharing this review of PJ. We know he'll appreciate hearing that he delivered great, and fast customer service!
Great experience with Stacy tonight when one of my meals had the plastic wrapper damaged. Very fast and efficient, excellent customer service!
We're so sad to hear about the wrapper damage, Eve, but thank you so much for sharing your positivity with us today. It certainly sounds as though Stacy got you all taken care of to your satisfaction!
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