Healthy, chef-prepared meals delivered to your door.
Written by the business, not verified by us.Freshly (freshly.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 45% of negative reviews. Last updated 2026-08-11.
Jassy was an absolute pleasure! I had sent them everything wrong with my order and they resolved the issue in 5 minutes! The whole experience was amazing. Thank you so much!
Hey Alexis, we're sorry to hear that you had an issue with your order, but it's great hearing out team has always been quick to help make things right. Thanks for rating us!
i spoke with jess and she helped me out in less then 2 minutes she was very kind and understanding & solved my issues stress free thanks jess
We're always ready to assist and make our customers happy. Thanks for sharing your experience with us, Jordan!
Pink was extremely helpful and fixed everything. I really appreciated Pinks help and efficiency with everything.
Hi Sasha, I'm delighted to hear about your customer service experience with Pink and I'll be sure to share this with her! Thank you so much for your 5-star rating!
PJ 太棒了。我们为我90岁且独立生活的母亲使用Freshly。吃新鲜的饭菜非常有帮助，而且可以评估每顿饭的营养成分，因此可以轻松选择低钠选项。 PJ 帮助我更改了订单，然后向我展示了如何通过钠含量过滤来选择膳食。精彩的。
Hi PS! Thank you so much for your kind words and review. I'm so happy to hear that you're all enjoying our meals and I'll be sure to share your appreciation with PJ.
Hey Mike, thank you for sharing your experience!
Harvey took care of exactly what I needed and was cordial and friendly in communicating.
Hello Douglas, we appreciate you sharing your customer service experience with Harvey, we're glad that your concern was taken care of! -- Thank YOU so much for the 5-star rating!
We have used Freshly for a while now and we love the meals and the use of it. They make it very easy for us swap the meals every week and choose what you like on the Menu. The food is delicious. I recommend trying it out even if you are cooking at home your own food, Freshly meals will give a weekly break from cooking. Hope this helps you out.
Hey there, and thanks for providing us with a 5-star review! We're so happy to hear that you're enjoying your meals since day 1. We appreciate the shoutout and Freshly love.
Harper was great and really listened to what my issue was!
Hi Ana! While we're sorry for the inconvenience you encountered, we really appreciate you giving us 5 stars! And we're glad that you had an awesome customer service experience -- thanks again!
Stacy was awesome!!! Patient & answered every question. Thank you so much. =)
Hi Alexandria! We're really grateful for your 5-star rating. Do know that we'll definitely share this with Stacy! Thanks again.
Hi Aslan! Thanks for letting us know about your customer service experience! We're sure that Harvey will be happy to know about it.
Thank you so much for your 5-star rating, Limor! We'll definitely tell your feedback with Jess -- we appreciate it!
Stacy was super helpful once my order automatically filled and letting me change it before they started to prepare it.
Hi Kevin, we're glad that Stacy sorted this out immediately -- thank you so much for your review!
Harper was so fast and efficient! If I could give more than 5 stars I would!
Yay to Harper! We're happy about your feedback, Christo -- we'll be sure to share this! Thank you for the 5-star rating!
PJ was very nice and helpful regarding my situation, he was quick to respond and did a nice job overall. I would chat with him again.
Hi Chris, we're happy to know about your customer service experience -- thank you for sharing this and for your 5-star rating!
Customer service is quick and responsive. Jess was helpful and willing to answer all of my questions. It was great to chat with a live person who was attentive.
Wow! We're happy that Jess was able to answer all of your questions, Alyson. And as always, we, your Freshly fam's 24/7 available to help! Thank you so much!
Pink was most helpful in handling my issue today. She is easy to work with and left me a very satisfied customer!
Yay to Pink! Thanks for letting us know about your customer service experience, Lea! We love your 5-star rating!
I had to contact customer service regarding an issue with a meal I received. Denise was wonderful and helped me quickly and efficiently fix the issue! I’ve had a great experience with Freshly meals and I’m happy know that their customer service is just as good as the food! :)
Thanks for sharing this with us, Catrina! While we're disappointed to hear about the issue with your meal, we're pleased to hear that Denise was there to patch things up. We truly appreciate the valuable feedback and we'll be sure to share this with our team. Thanks again for the dropping your 5-star rating!
Pink was super helpful in resolving my issue!
Thanks for the 5-star review, Sunny! We're happy to hear that Pink was able to be of assistance.
Eunice was diligent and very helpful when there was confusion or a misplace of my first box from Freshly!! 10/10 recommend!
We're so happy to hear this, Maury! Thank you so much for your rating!
Pink was absolutely the best, so helpful and understanding.
Thanks for sharing your amazing customer service experience with us, Laila! We're elated to hear that Pink was there to assist you. Thanks again for the 5-star rating!
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