Healthy, chef-prepared meals delivered to your door.
Written by the business, not verified by us.Freshly (freshly.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 45% of negative reviews. Last updated 2026-08-11.
I had an issue forgetting to skip a week, but Jones took care of everything efficiently and very professionally. Freshly has great customer service!
Hi Ashley! Thanks for sharing your customer service experience and we appreciate the 5-star rating. Please know that we, your Freshly fam, are always here to help you. Thank YOU!
I had a problem accessing my account but PJ really took care of me. He was very professional and friendly. He took care of my problem super fast and I can't thank him enough. James Claar
PJ for the win! Thanks for sharing your experience with us, James!
It's almost 3 am n P.J. was an excellent customer service representative. Kind n left me with the feeling that he honestly cared about my "issue"...Something so rare that I had to put it in writing in hopes of him/her getting the praise they deserve.
Hello S.G! Thank you so much for your awesome review! We're so please to hear that PJ was there to take care of you and your concerns! No worries, we'll be sure to share with him your kind words!
I was very impressed with Pink's assistance today. She was very pleasant and polite. She changed my meals that I forgot to switch for the next delivery, and she gave me an unsolicited credit when I mentioned that I had two meals with burnt broccoli, which were definitely an anomaly. Thanks to Pink, I'm a very satisfied customer.
Hi Sue! While we're sorry for the inconvenience you encountered, we appreciate you sharing your customer service experience. We're happy that Pink was able to help you immediately. Thank you so much for your 5-star rating!
PJ handled my issue quickly. Thanks!
Thanks for the kind words, MB! So glad you enjoyed your experience PJ.
Jassy was very helpful and informative. Thank you so much!
Thank you for sharing your review, Scott! We love to hear it!
Received my first box and, unfortunately, most of the meals were incorrect. Denise was an absolute gem helping me out! She confirmed the customization deadline for me, assured I didn't miss it, and owned up to a fulfillment swapping mistake. Denise was kind, efficient, and a pleasure to speak with. As a grad student working full-time, I'm super excited to try a quick and healthy option that will take some weight off of my shoulders, and Denise has guaranteed a returning customer.
Thanks for sharing this, Kim! I'm thrilled to hear that Denise was able to make things right for you. Thanks again for the stellar review!
PJ was awesome! He took time to help me with my subscription issues. I felt like the Freshly team cares about its customers. Thank you PJ
I couldn't agree more, Melissa! I'm thrilled to know that PJ was able to leave such a remarkable impression! I'd be sure to give him a shout-out for a job well done, and thanks for dropping us 5-stars.
Order day set for mondays. Don’t get door until tuesdays. Have to pick next meals by Wednesday BEFORE I HAVE EATEN THE ONES I JSUT GOT. Contact support; “nothing they can do. Sorry.” How is this a helpful meal service? I will not recommend since they apparently don’t care about their customers.
Hi Karen, we're sad to know about your experience with us and this isn't what we're going for. If you can send us your email and phone number when you'll reach out to [email protected], we'll be more than happy to make this right! We'll keep an eye on your email. In the meantime, we appreciate you letting us know about this. Thank you!
Got my issue handled promptly which is why Im giving 4 stars. Once they figure out how to alert you when meals are out and let you switch rather than sending what they want. I’ll give 5 stars for sure.
Hey there! Thank you for sharing this with us, we really value your feedback so we'll be sure that your concerns are forwarded to the team - do know that this also helps us in improving our service more! Thanks again!
I just finished talking to Denise and she took care of my problem with quick action. I 'm happy with the service, as it is always good, and I'm looking forward to my meals next week. RB.
Hi Richard, thank you for sharing your customer service experience with Denise! We're excited for you to enjoy your Freshly meals! We appreciate your 5-star rating!
Jassy was friendly, professional, and extremely helpful in cancelling my order and issuing a refund! I made the request within 48 hours of when the order was scheduled to be delivered, and she was understanding and able to help, regardless. Great customer service experience, overall!
This is what we love to hear. Thanks for sharing this with us, Zoe!
Jess is great!! She was able to help me even though I passed the deadline for changing my order. Thank you Jess and freshly!
Thanks for the kind words, Jordan! Jess is sure to love the feedback!
Due to the service Alex provided I will be staying with the company! Thank you for your patience and understanding.
Thanks for sharing this with us, Sara! I'm elated to hear that Alex was able to provide you with an excellent service. Thanks again for the stellar rating!
Harvey was excellent and helpful with assisting me with my issue.
Thanks for dropping your awesome rating, Lorie! We're pleased to hear that Harvey was able to provide you with an amazing customer service experience. We'll be sure to share your kind words with him. Thanks again for taking the time to review us!
Stacy B. Was extremely quick and helpful with my problem! I was stressed going into the chat, and they were extremely proactive in solving it.
Hi Stephanie, thanks for sharing this with us! I'm thrilled to hear that Stacy was there to assist you with your concern. Thanks again for dropping your stellar rating!
Pink was the name of who helped me. Wonderful!!
Hi Coneith, we're elated to hear that Pink sorted this out immediately -- thank you so much for your review!
PJ was very helpful I got disconnected from my previous customer service rep after sending him an email picture and PJ was very helpful and letting me know that the claim has been started for my complaint and that the other questions I asked him were answered very detailed PJ was very good in helping me today
I'm so thrilled to hear how PJ was of great assistance! I'd be sure to let him know this awesome shout-out for him, and thank you for dropping us 5-stars!
Denise was very helpful in resolving my issue!
Hello Kelly, thanks for taking the time to review us! I'm elated to hear that Denis has been excellent assistance. Thanks again for the rating!
Meals have been excellent so far, no complaints there. Customer support agent Jassy, was very helpful in getting my current order details updated quickly. Overall, easy and straightforward processes they have, keep up the great work!
Thanks for sharing this, Katie! I'm pleased to hear that Jassy was there to assist you with updating your meals. Thanks again for dropping your 5-star review!
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