Healthy, chef-prepared meals delivered to your door.
Written by the business, not verified by us.Freshly (freshly.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 45% of negative reviews. Last updated 2026-08-11.
所以……这是一种通过邮件装在盒子里的微波炉餐。这意味着我的期望一开始并不太高。 鸡肉还可以，但所有东西的质地都是一样的：又热又糊。此外，我们在即将发货的前一周取消了订单，但他们仍然发送了，然后在通知我们在发货前向我们收费后只给了我们 50% 的折扣。可能不会再使用Freshly。
Hey Dan! We appreciate you sharing your thoughts with us --we're always looking for ways to bring better service to our customers. We're sad to hear you didn't fully enjoy your meals and we'll be sure to pass that along to our kitchen. Thank you for being part of the Freshly fam!
丹尼斯非常乐于助人。 我没有收到货，她很快就确定了问题并进行了必要的更正。 她很专业，效率很高，我对Freshly还是很满意的。
Thanks for the kind words, Tracy -I'll be sure to pass this along to Denise. I'm thrilled to hear you were taken care of by our team!
发生了一个意外，当我重新加入 Freshly 时，第二个订阅被激活，当我收到随机订单的食物时，我感到很困惑。 PJ 帮助我解决了所有问题，并通过取消一项订阅并帮助我用现有订阅和我喜欢的餐食下正确的订单，让我走上正轨。速度非常快而且他们非常乐于助人。
That's the level of service we aim for! Thanks for sharing this, Deanna!
决定尝试一下，因为有时我们只需要一些快速的东西（不需要烹饪）。 食物非常美味 - 然而，我对总脂肪感到非常失望，尤其是饱和脂肪含量:(在我点的 8 顿饭中，大多数都含有 9 克！！饱和脂肪 - 这不健康。我很想能够继续订购，但可能不会再点这些。
Thank you for sharing your thoughts, Yvette. I'm sad you haven't been enjoying your meals and that we might not be a right fit for your needs. You're welcome to connect with our Menu Support team at [email protected] and go over each meal's nutrition information to find which ones suit you best!
帮助我的人是Pink。她非常友善并且非常乐于助人！确实是一个有价值的员工！谢谢你！！
Sounds like Pink has done an excellent job in assisting you today. Thank you so much for the 5-star rating, Bill!
Pink 在取消和退款我忘记跳过的订单方面非常有帮助。
Hello Lee, thank you so much for dropping this stellar review! I'm pleased to hear that Pink was there to assist you with your concern. Thanks again for reviewing us!
我从竞争对手那里改吃新鲜的，因为竞争对手的饭菜味道都很相似，而且味道不太好。新鲜，比其他供应商的口味要好得多；每一种都是独特的，您有多种口味可供选择。然而，我可能不会留在FNL，因为原料的质量不如他们的竞争对手；使用低质量的油（例如：菜籽油），并非始终是有机的，这很容易做到。此外，FNL 在符合我饮食偏好的膳食方面有所限制；不含麸质，不含乳制品，含有大量蔬菜、一点动物蛋白（或更多植物蛋白）和最少的空热量，例如白米、面食和土豆。其中一些碳水化合物很好，但是糙米、糙米面食以及土豆（如果你使用土豆来保持皮肤）怎么样？我愿意花更多钱购买更健康的原料。希望FNL做出一些改变，我想留下来享受美好的味道。感谢您的尝试，希望您进步！
Hey there! We appreciate your review and we'll be sure to share this with the team. We'd love to know more about your experience! Feel free to reach out to us at [email protected] - hoping to hear from you soon!
轻松快速解决。该代表很有礼貌并且很快就解决了我的任何问题。
WOW-- this is truly heartwarming to hear! I'm elated to hear that you've been assisted with your concern. Thanks again for dropping your 5-star rating!
粉色太棒了。 美妙的客户服务体验。 她完美地解决了我的问题。 新客户，到目前为止非常满意。 迫不及待地想尝试这里的食物。
Thank you so much for the stellar review, Maryann! I'm delighted to hear that Pink has been such great assistance. Thanks again for the excellent rating!
我遇到了问题，PJ 能够非常有效和专业地帮助解决问题。 PJ 非常善解人意，能够为我提供令我满意的帮助。感谢您拥有仍然了解优质客户服务的人员。
WOW -- thanks for sharing this with us, Richey! I'm ecstatic to hear that PJ was able to provide you with excellent assistance and I'll be sure to share this with our team. Thanks again for the 5-star rating!
Denise 能够毫无压力地快速解决我的问题！
Hi Will, thanks for dropping this amazing review! I'm pleased to hear that Denise was able to assist you efficiently. Thanks again for taking the time to review us!
他们的客户服务很快而且非常友善。琼斯帮助了我。退款了我不小心订购的东西。请务必在 72 小时之前取消。而且食物非常棒！
Hi Ana, thank you so much for the heartwarming review! We always aim to provide the best possible experience for our customers, and I'm elated to hear that we were able to provide you with that. Thanks again for the stellar rating!
I'm delighted to know that Pink was able to leave such a remarkable impression! I'll be sure to give her a shout-out for a job well done. Thanks for dropping us 5-stars, Philip!
这些人没有竞争力:)
Wow-what a review, Kevin! We're thrilled to bring you delicious meals and check every box!
我没等多久就可以和一个真人交谈。 Pink非常友好和耐心，也非常专业。她立即解决了我的问题。
Thanks for the Freshly love, Shari! We appreciate the 5 stars!
Jenn R 让我度过了一个愉快的夜晚。 我是一位长期客户（多年），这是我第一次在交货时犯错误。 Jenn R 能够改变它！这让我度过了愉快的夜晚。 保留那个，她是个好鸡蛋。
Hi Joseph! We're thrilled to hear about your customer service experience, we appreciate you sharing it with us. Thank you for your 5-star rating!
PJ 非常乐于助人并且善解人意。谢谢你，PJ！
Thank you for your review, Gina!
我发现Freshly真的很令人失望。他们有很多选择——如果你吃肉的话。如果你是素食主义者，你必须一遍又一遍地点同样的饭菜，仅仅两周后我就厌倦了；他们每个月只添加 1-2 个新选项。食物不一致——配料的分布有时很不一致，厚洋葱片多次占据了沙拉三明治碗的 50%。食物本身要么平淡无味，要么味道奇怪，有时会添加一些奇怪的成分（比如胡桃南瓜和胡萝卜，使马里纳拉酱的味道一点也不像西红柿）。 我经常会吃到我不想吃的饭菜，因为这迫使你在有机会尝试本周的饭菜之前先完成下周的订单。我们非常兴奋每天都能吃到快速、健康的午餐，但几周后就停止了这项服务。
Hello Robin! Thank you for your honest feedback. It's disappointing to hear that you weren't left satisfied with our meals and current selections. We appreciate you for sharing this with us, and we'll be sure to pass it along to our team for review as we're always seeking ways to improve to serve our customers better. We'd love to help you, so please feel free to email us at [email protected] - if you also have other feedback or suggestions, we'd love to hear them!
我周日送了一堆食物，周二就过期了。我整整一周都点了餐，所以显然数学不成立。我向客服要求退款过期的餐食，并得到了 5 美元的优惠券，可以用于以后的订单。我取消了并建议避免，除非你喜欢昂贵的过期食品。
Hi Peter, we're so saddened to hear that your experience with us is less than ideal. Please send us an email at [email protected], we'd be happy to take a closer look and see how we can make this a better experience for you. We'll keep an eye out for your email, and we appreciate your feedback.
我有一个很好的经历，代表（丹尼斯）非常乐于助人，及时处理并解决了我的问题。
Hello Kenneth, thank you so much for reviewing us! We're thrilled to hear that Denise has been a great assistance. Thanks again for the stellar rating!
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