Healthy, chef-prepared meals delivered to your door.
Written by the business, not verified by us.
Is Freshly legit?
Freshly (freshly.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 45% of negative reviews. Last updated 2026-08-11.
I didn't skip my order in time, but they helped me anyway!
I didn't skip my order in time, so I went through the automated/chat process. They automated system let me know it was too late since I had already been charged. I requested a customer support agent, and Stacy B corrected the problem right away and gave me a credit for the full amount of my order. I was really grateful. Above and beyond customer service. Thank you!
Reply from Freshly2022-03-11
It was truly remarkable to hear how Stacy was able to give such an impression of what customer service means! We'd be cheering for her for a job well done!
Denise was extremely helpful and accommodating. She was also extremely patient as I worked to find the exact meals I wanted. I appreciated the help and information she provided for future deliveries.
Reply from Freshly2022-03-10
Yay to Denise! Thank you for sharing your customer service experience with us, Lynna - we appreciate it! And do know that we, your Freshly fam, are always happy to help you. Thank you so much for your 5-star rating!
PJ provided exceptional customer service and was patient and gracious and kind and did more than what anyone could have expected in a very unfortunate situation where we as customers had to deal with the food accidentally triggering chronic gastric issues we're dealing with, which isn't anyone's fault. But it required that I needed to cancel my subscription, find a way to get my money back, and basically re-organize my month as far as food goes. But PJ handled everything with finesse and was able to provide me with excellent service and bedside manner that many 24/7 customer service lines rarely exhibit. Give them a raise because PJ is an exceptional member of Freshly. Give them a raise and plenty of praise, thank you! :)
Reply from Freshly2022-03-08
Now that's what we love to hear! Thanks for the love, Kambria. I'll be sure to share this with PJ and the team.
Pink was an amazing help! Just had an issue with an order and their customer service rep Pink was a huge assistance, fast and efficient while being understanding. Absolutely would recommend.
Reply from Freshly2022-03-09
Hi Devante, thanks for sharing this with us! We're pleased to hear that Pink was able to provide you with an exceptional customer service experience. Thanks again for taking the time to review us and we'll be sure to share your awesome review with Pink.
Customer service representative Pink was very quick and helped me with what I needed.
Reply from Freshly2022-03-06
Thanks for dropping your awesome rating, April! We're delighted to hear that Pink was able to provide you an amazing customer service experience. We'll be sure to share your kind words with her. Thanks again for taking the time to review us!
My package was stolen but the customer support team was extremely helpful and timely to get me a full refund for my order
Reply from Freshly2022-03-07
Thanks for sharing this, Lain! We always aim to provide a top-notch customer service experience to our customers and hearing this, brings us pride and joy. Thanks again for rating us!
So helpful
I was in a bind when I suddenly had to go out of town. My order had already been charged, and I didn't know what to do. Max canceled my order and credited my freshly account the amount I had been charged. So thankful for the fast and very helpful support.
Reply from Freshly2022-03-05
Hi Teddy! We appreciate you sharing your customer service experience with us. While we're sorry for the inconvenience you encountered, we're happy that Max helped you out immediately. As always, do know that your Freshly fam got you! Thank you so much for your 5-star rating!
Today I totally forgot to cancel my order and was charged for the food. I contacted customer service and got Joyce via the customer service online chat option. Joyce asked what I needed and I reported that I forgot to cancel my subscription and need to cancel the food order. She informed me within 10 seconds that this is done. She even anticipated my next need of a refund and she made it happen. Thank you, Joyce for your excellent service today and for Freshly for having an amazing team to help!
Reply from Freshly2022-03-03
Hi Nick, thank you for sharing with us your awesome customer service experience! We're happy that Joyce was able to help you out immediately. Do know that we, your Freshly fam got you always. Thanks again for your 5-star rating!
Hi Elizabeth, thank you for sharing your customer service experience! We're glad that Eunice was able to help you out immediately, she'll be definitely happy to know about your review! Thanks again!
Denise greatly helped me through my delivery issues and came up with a solution.
Reply from Freshly2022-03-02
Thanks for sharing this with us, Landon! I'm pleased to hear that Denise was able to assist you with your concern efficiently and I'll be sure to share your kind words with her. Thanks again for taking the time to review us!
Great Customer service and service skills from Jess. Keep up the good work.
Reply from Freshly2022-02-27
Thanks for the awesome review, Carol! I'm delighted to hear that Jess has been such great assistance and I'll be sure to share your kind words with her. Thanks again for rating us!
PJ helped to resolve my missed delivery and was very knowledgeable & thorough. Great customer service. Thank you
John Starnes
Reply from Freshly2022-02-27
Hi John! Thank you so much for your 5-star review! We're so glad PJ was there to take care of you, and we'll be sure to share your kind words with him!
She was able to change my selections after I missed the deadline. Fantastic customer service.
Reply from Freshly2022-02-28
Thanks for this stellar review, Lynn! I'm elated to hear that Denise made changing your selection convenient and pain-free. Thanks again for rating us!
I am a returning customer. Had some small challenges and got onto the chat with an agent. Denise was quite helpful and efficient in resolving my issues.
Appreciate the flexibility and her abilities to assist me.
Thank you all.
Reply from Freshly2022-02-28
Hi David, thank you so much for sharing your awesome customer service experience! I'm delighted to hear that Denise was such great assistance and I'll be sure to share your amazing review with her. Thanks again for the 5-star rating!
Harvey was wonderful. I hadn’t realized my trial was a subscription. He helped me cancel the up ok’ing week’s order as I didn’t want all the same food. Will be ordering more and now know the deadline to do so.
Reply from Freshly2022-02-27
Hello TeeJaye, thanks for sharing this with us! I'm pleased to hear that Harvey was there to help you with your concern. Thanks again for the 5-star rating!
I'm very happy with the customer service I received today.
4 hours after my cut off time for making changes, i was eating a Freshly meal that I didn't really care for and knew that it was going to be on my upcoming order. When I contacted customer support, Harper was able to make the changes for me so that I was able to get something I wanted.
Reply from Freshly2022-02-23
Thanks for sharing this with us, Stephanie! I'm pleased to hear that Harper was there to assist you with choosing the right meals for you. Thanks again for dropping your stellar rating!
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