Cassie was extremely helpful and prompt.
Reply from Freshly2022-02-11
Huge shout-out to Cassie for such an exemplary job! Thanks for dropping us 5-stars!
About Freshly
Data updated- Website
- freshly.com
- Category
- Restaurants & Bars
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 45% (10/22)
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About this business
Healthy, chef-prepared meals delivered to your door.
Written by the business, not verified by us.Is Freshly legit?
Freshly (freshly.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 45% of negative reviews. Last updated 2026-08-11.
What people say
Quick exp dates/freezing instructions
Contacted customer service for receiving 5 meals that expired within 3 days (I wanted meals for the entire week). Pat helped give instructions for freezing and reheating meals. I let him know that this Information was not on the packaging. He was very good at customer service and efficient. Of note, it was difficult to find how to contact customer service on the website. I would advise sending meals that don’t expire so soon or putting freeze and reheat instructions on packaging. Thank you.
Reply from Freshly2022-02-11
We're so happy to hear how Pat was able to help out! Your thoughts are appreciated, and we'd be sure to share this with our team!
Customer Service
I recently reached out to Customer Service regarding a shipping error that had been ongoing. Harper was kind, understanding, prompt, and swift with resolution. I was also provided with a $10 credit for the inconvenience which I was not expecting, as this is an error by the shipping company, not Freshly. It came as a very pleasant surprise. Five out of five stars to Harper in Customer Service!
Reply from Freshly2022-02-12
Hi Madison, thanks for letting us know about this -- we're always finding ways to improve our service and to avoid issues like these but we're happy that Harper immediately sorted this out. We appreciate you! Thanks again!
Good customer service ALWAYS
I thought I still had time to edit my order but I just missed the cutoff. Harvey helped me out. I really appreciate it.
Reply from Freshly2022-02-12
While we're sad that you're unable to update your meals, we're glad that Harvey gave you a great customer service experience, Emeline. We really appreciate your feedback!
Will helped change our order just after…
Will helped change our order just after the deadline had passed. Very kind, courteous, 5 out of 5 would ask for help again.
Reply from Freshly2022-02-12
Hi Donald, we're pleased to hear that Will was able to help you immediately. Know that your Freshly fam's always here to assist you! Thank you so much for the 5 stars!
My experience was great
My experience was great. I had meals that we didn't care for that were being delivered that I was not able to change before deadline. Pat took care of everything for me and fixed future orders as well. It was a very good experience. Thank you
Reply from Freshly2022-02-12
Hi Sue, thank you for rating us! We're happy to hear that you're enjoying so far -- we'll be sure to share your kind words with Pat. Thanks for being a part of Freshly!
Excellent customer service
Excellent customer service - Harvey provided excellent customer service - very personable & friendly and was able to resolve my issue!!
Reply from Freshly2022-02-10
Wow! We are very happy to know about this, Frances -- know that your Freshly fam's always here to help you! Thanks again.
Great quick helpful service
Reply from Freshly2022-02-09
Thank you for the 5-star rating, Robert! We're always happy to be of service.
Good service!
I was assisted by Pink at Freshly, and she quickly and efficiently canceled my order when I requested. Thank you!
Reply from Freshly2022-02-10
Hi Kevin, we're really grateful for your review! Thank YOU so much!
Pat was very helpful
Reply from Freshly2022-02-10
Thanks for your 5-star rating, Nazima! We'll definitely be sure to share your sweet feedback with Pat.
I needed to cancel a shipment and my…
I needed to cancel a shipment and my subscription for 2 different and Chuck was able to handle it and helped me out. I was very satisfied with his customer service skills:)
Reply from Freshly2022-02-10
Hi Kristine! We appreciate your review and the 5-stars! We're sad to hear about your cancellation but we hope that we can cook for you again someday, thanks again for being part of the Freshly fam!
PAT did an excellent job on helping me…
PAT did an excellent job on helping me get an incorrect charge corrected. Thank you Pat for your efficient, helpful effort. Great job!
Reply from Freshly2022-02-10
Hi Terri! While we're sorry about the inconvenience that happened, we're so happy that Pat sorted this out immediately for you. We're really grateful for your feedback!
Pink was who helped me and they were…
Pink was who helped me and they were remarkably helpful. It's my second week using the service and I made a whole mess of figuring things out. Pink was very useful in correcting my mistakes and getting things back to what I needed, and then explained everything to me. Pink was really helpful and I am very appreciative of the amazing customer service.
Reply from Freshly2022-02-10
Hi Michelle! Thanks for giving us 5 stars. We'll be sure to share your amazing words with Pink. This really made our hearts melt -- we really appreciate it!
Good job PJ
Good job PJ. I was treated fairly. Thank you
Reply from Freshly2022-02-08
Thanks for the 5-star review, Sheba! We're happy to hear that PJ was able to be of assistance.
Subscription Referral Credit
Hello. I was told about Freshly by my son who is a customer. I then went ahead and started a subscription to be delivered on Feb.16th. I then found out about the referral program. So I contacted your support team and chatted with Jamie C. who was able to apply the credit to both my sons and my subscriptions. I was very thankful and Jamie was great.
Reply from Freshly2022-02-08
Hey Andrea, we're so happy to hear that our team was able to assist you with taking advantage of our referral program discount. You could also refer your friends and other family members should you like to enjoy more discounts while ordering from us. Thanks and welcome to the Freshly Fam!
I needed to change meals after the…
I needed to change meals after the deadline and Stacy was so helpful and was done so fast
Reply from Freshly2022-02-09
Thanks for dropping this amazing review, Nic! We're elated to hear that Stacey made changing your meals super easy and quick. We'll be sure to share your kind words with her. Thanks again for the 5-star rating!
PJ was very helpful
PJ was very helpful. My first order didn't come this past Friday and was delayed until this coming Thursday. PJ took care of the spoiled food and refunded my order cost.
Reply from Freshly2022-02-08
Hi Richard, thank you so much for taking the time to drop your amazing review! While I'm sad to hear about your recent experience with our service, I'm thrilled to hear that PJ was there to assist you with your concern. I'll be sure to share your kind words with him. Thanks again for the 5-star rating!
Great customer service and product!
Reply from Freshly2022-02-06
This is truly heartwarming, Jarrell! We always aim to provide the best possible service to our customers, and we're thrilled to hear that you loved our meals and service. Thanks again for the amazing review!
PJ was really professional and helpful
Edit: Unfortunately this ended up not being the case. PJ emailed me at 3:00 AM to tell me there was no replacement order and my grandmother would have to wait until Friday for the meals. This isn’t PJs fault, but Freshly never even communicated with me that the meals weren’t coming. I had to hear it from my grandmother, when she didn’t have food to eat because her meals never arrived. Unfortunately, I can’t use this service. It’s poorly run and can’t be relied upon to get people the food they need. PJ was really professional and helpful. The order for my grandma got delayed and they refunded and rescheduled me for an ASAP delivery to get to her so she had food!
Reply from Freshly2022-02-06
Hi Camille, I'm so sorry to hear about your recent experience with us. While I'm relieved knowing that PJ was able to help you out, I'd love to check and see if there's anything else that I can do to make this right. Don't hesitate to reach out at [email protected] for any assistance.
Harvey was great
Harvey was great! I forgot to update my order and address and he helped me with all of it! A gem truly!
Reply from Freshly2022-02-07
That's awesome! Know that this will be definitely shared with Harvey and of course, we, your Freshly fam always got you! Thank you so much, McKey!
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