Initial purchase was like pulling teeth. Delivery took forever. Bad customer service
Initial purchase was like pulling teeth since the credit card had a different billing address than where I live. Multiple holds on my card. Delivery took forever. Bad customer service. My card was never declined. I had to keep calling my bank to notify them of the upcoming charge to increase the limit on my card because you all refused to accept the funds multiple times, during multiple phone calls to complete the purchase, and waiting for staff to finish their lunch before assisting me further. Please don’t imply that I had insufficient funds because your financial department wouldn’t accept the almost $4,000 transaction each time I called just to simply complete my purchase. But I will never be buying from you all again and warning others not to as well so no need for condescending response.
Dear Seanyce, Thanks for providing feedback about your shopping experience. We were unaware of the inconvenience this transaction may have caused. Your order was placed with us on August 5th with a lead time for shipping of 2-4 weeks. The order was ready to ship to you on August 18th but your credit card on file was being declined for the balance due. Once we received the payment from you on August 22nd, the order was shipped and delivered to you on August 30th. Everything was handled properly in accordance with all time frames specified on our website. Please feel free to let us know how we could have done better to earn your satisfaction. Sincerely, Furniture Cart Customer Service
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