Superior
Superior, very fast and solution oriented customer service. Although the pen of my tablet was broken after about 1,5 years of usage, I am very satisfied about how Gaomon customer service handled this situation.
About GAOMON
Data updated- Website
- gaomon.net
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 39 reviews
- Replies to negative
- 0% (0/1)
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About this business
Manufacturer of Graphics Tablet, LED tracing Light Box, Pen Display. Gaomon is a creative brand that empowers creators worldwide with innovative and individualized graphic input devices. Since our establishment in 2011, we have been dedicated to developing professional tools that embody the core concepts of confidence and freedom. -------------------------グラフィックタブレット、LEDトレーシングライトボックス、ペンディスプレイのメーカー。 Gaomonは、革新的で個性的なグラフィック入力デバイスで世界中のクリエイターに力を与える創造的なブランドです。 私達は2011年に私達の確立以来、信任および自由の中心の概念を具体化する専門用具の開発に捧げられました。
Written by the business, not verified by us.Is GAOMON legit?
GAOMON (gaomon.net) has a 4.9 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has not yet replied to negative reviews; 39 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, expressing high satisfaction with both the items and the overall assistance received. Customers frequently praise the support team for providing remarkably fast, extremely polite, and exceptionally efficient service that makes ongoing communication completely smooth and pleasant. Many people appreciate how knowledgeable, patient, and deeply attentive the staff is when answering questions and solving technical problems. However, some customers also noted experiencing initial product or shipping hiccups, such as receiving incorrect items or missing parts. Despite these initial setbacks, reviewers highlighted that the dedicated support team quickly resolved the issues and promptly shipped necessary replacements.
Auto-generated from all reviews of this business. For reference only.What people say
Gaomon WH851 review
The team was very responsive to my issues when I emailed them about a shipping delay. They were kind, patient and offered an alternative if I needed it. Luckily, the package arrived safely despite the delay (which wasn't their fault) and the team was very happy to hear that. The pricing of the tablet is great (WH851), it came with good accessories and it's lovely to work on. It's not slippery and the pen is a great size to hold.
The Gaomon company is very sociable
The Gaomon company is very sociable. Ms. Ciyea Zhang from GAOMON Customer Service is particularly helpful. She provides information quickly and comprehensively. A clear advertisement for the Gaomon company and its employees.
The customer service is SO GOOD
The customer service is at sky level!!! I was asking about the cable's technical details, and GAOMON's employee Ciyea Zhang answered me immediately with the information needed! Thank you very much!!!!!! I can happily continue drawing🥹
Support helped me resolve the issue…
Support helped me resolve the issue with my device and they were very friendly too. I am grateful to them.
Best digital tablet I have ever had
I have had my Gaomon Tablet for over a year now and it has preformed extremely well! It has a solid build, vibrant display, and accurate pen digitization. A bit ago it stopped working as expected (I think it a windows update broke it) and their support was very nice and helpful! They where able to guide me though the process of remediating the issue and I am happy to say that it fully works now and I look forward to continuing using this tablet in the future! 5 Stars at a price that wont break the bank. Would recommend!
fast reply to my questions about gaomon…
fast reply to my questions about gaomon tablet
Gaomon Will Always Be There For You
I was worried that I would not be heard out by Gaomon as other tablet companies often just brush off customers who buy from them( let alone those who didnt have insurance). I had gotten my new tablet after my last gaomon died after 10 years of service. I was so sadden that it had malfunction within 2 months of use. I was asked for video evidence as one should always do when trying to solve any tablet problem and was immediately provided a new tablet afterwords. I felt so happy and valued! it reminded me why I love this company and their products to begin with!
Fantastic customer service
Fantastic customer service. I unfortunately received a broken device, but after quickly going through all common fixes, I was sent a new tablet! Communication was easy, quick and uncomplicated.
Had a problem with my GAOMON M1230…
Had a problem with my GAOMON M1230 tablet and contacted the service team and I'm actually surprised by how efficient, fast and over all, patience they are! very much the best costumer service experience I ever had in anything.
Customer service so helpfully
When I did my purchase on the website it was so easy and then I made some mistakes on my information and I was scared. I just came back to the website and sent and email with my concerns and they replied immediately and helped me so much. Thanks
I think the Gaomon has the best system…
I think the Gaomon has the best system support to clients and their treatments to clients are so cute and nice. I'd got an error in delivery address but then with the help of client service they've fixed it as quick as possible and sent the package to the correct address. In conclusion, i m glad and satisfied )))
They solved my problem :)
Fantastic Support, Great tablets
While the first tablet purchased was faulty, GAOMON's customer service was on it right away. Within a week I received a working tablet. If nothing else, GAOMON's support is top notch, and the tablets are great for the price.
Great customer support ^^
My support person was extremely patient and professional.
Great service
I felt super comfortable with the person I was talking to, also, they replied super fast and gave me a solution in less than 24hs to my issue.
Excellent customer service
Nice costumer service even after the purchase The service was clear, helpful and fast, I had some problems and they help me in just a few hours by their e-mail. You can find their Support directly on their website on the Support Tab, you can use the online chat or send an email directly.
Amazing customer support!
The customer support of GAOMON has been next level. I had contacted GAOMON through email and they have responded in timely and professional manners. I feel as if they generally care about my experience. If you are in the market for any products on their website I wouldnot deal with anyone else.
very helpful
very helpful, they were very patient and helped solve the problem quickly.
Quick Reliable Help
Very kind and understanding as well as pretty quick to answer back
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