I requested help for a driver on linux
I requested help for a driver on linux, and they solved my issue very quickly.
About GAOMON
Data updated- Website
- gaomon.net
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 39 reviews
- Replies to negative
- 0% (0/1)
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About this business
Manufacturer of Graphics Tablet, LED tracing Light Box, Pen Display. Gaomon is a creative brand that empowers creators worldwide with innovative and individualized graphic input devices. Since our establishment in 2011, we have been dedicated to developing professional tools that embody the core concepts of confidence and freedom. -------------------------グラフィックタブレット、LEDトレーシングライトボックス、ペンディスプレイのメーカー。 Gaomonは、革新的で個性的なグラフィック入力デバイスで世界中のクリエイターに力を与える創造的なブランドです。 私達は2011年に私達の確立以来、信任および自由の中心の概念を具体化する専門用具の開発に捧げられました。
Written by the business, not verified by us.Is GAOMON legit?
GAOMON (gaomon.net) has a 4.9 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has not yet replied to negative reviews; 39 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, expressing high satisfaction with both the items and the overall assistance received. Customers frequently praise the support team for providing remarkably fast, extremely polite, and exceptionally efficient service that makes ongoing communication completely smooth and pleasant. Many people appreciate how knowledgeable, patient, and deeply attentive the staff is when answering questions and solving technical problems. However, some customers also noted experiencing initial product or shipping hiccups, such as receiving incorrect items or missing parts. Despite these initial setbacks, reviewers highlighted that the dedicated support team quickly resolved the issues and promptly shipped necessary replacements.
Auto-generated from all reviews of this business. For reference only.What people say
A lovely support team ♥
I explained my problem clearly, detailing what I had already tried on my end, and the support team immediately helped me more thoroughly, taking me seriously and without making me repeat common steps (plugging and unplugging, trying to restart the computer, etc.). Furthermore, the support team was lovely and very quick; a huge thank you again!
It was great
I've been help with a full heart of care.
Gaomon helped me very quickly and…
Gaomon helped me very quickly and efficiently to replace my faultive stylus, even 2 years after the purchase. I was not always very reactive, and they did perfectly. I only had to pay for the shipping fees, and now everything is working fine again with my tablet. I strongly recommend Gaomon for their customer service ! The product is also great, a part from this stylus problem : the tablet helps me everyday immensely for my online lessons (I'm a teacher).
Quick Response Time
They responded to my email fairly quickly/same day that I requested the ticket. Gave full details of how to assist the issue I had with my pen and gave a good explanation of the steps (and including a video.)
From Stress City to Helpful Holiday
My customer service representative and the technicians working with my failed PD2200 went above and beyond for over two weeks with nearly opposite schedules to my own. Despite learning my display is no longer functional, there was an extreme effort made to assist me. From troubleshooting drivers, to windows updates, to trying USB ports and alternative cables, I was walked through each step carefully and patiently. When the time came for remote connection to investigate my problems, they worked with me to set up times. The representative diligently kept contact with me despite our busy schedules, communicated directly and clearly, and clarified when I was confused or misunderstood something. My PD2200 Malfunctioned before the spring festival holiday, and I was even assisted over that holiday. I did not expect that. I am extremely grateful for the assistance provided despite being informed I will need a new tablet late last night. I cannot say I’ve had better customer service from anyone else. Thank you. That representative is a real hero, no matter the outcome. ^^ So are the technicians.
AMAZING AND FAST RESPONSE AND…
AMAZING AND FAST RESPONSE AND ASSISTANCE I have nothing negative to say other than keep up the good work :)
The customer service rep was…
The customer service rep was knowledgeable and sympathetic to my concern. She provided solutions that were positive and helpful to getting us back to using the tablet.
I had an issue with the delivery
I had an issue with the delivery service taking too long and also giving my package to someone else but the people at Gaomon were quick to respond and do what they had to do to help me get my problem resolved I appreciate the help
pen replacement
I received a new pen and I am glad It worked much better than the previous one!
Excellent customer support
I recently ordered a GAOMON PD1320 tablet. The first unit I received was defective (grey screen with no signal), but GAOMON support responded very quickly and professionally. They arranged a replacement, and the new tablet works perfectly. The communication was clear, and the support team helped every step of the way. I’m very satisfied with the service and the product.
Replacement stylus
I purchased a tablet for my son for Christmas and is didn't come with a stylus. It was super easy to contact over a holiday and get a replacement.
Review & Praise
Mx. Ciyea Zhang was exceptionally forthcoming and quick in their replies. They were polite throughout and a pleasure to communicate with
Relatively quick response from customer…
Relatively quick response from customer service and they were wonderfully polite and awfully helpful, helped me fix the issue
I got immediate response and solved my…
I got immediate response and solved my doubts very clearly and politely.
Great Customer Support
I contacted the customer support for software issues on a pen tablet, and I was delighted to be contacted by a real person instead of a bot. I recieved a close support and effective help and instructions, the issue is resolved now. Many thanks, Ciyea Zhang!
Unlisted cord successfully ordered and received
The cord we needed wasn’t listed on the website but our customer service agent was able to find the part and gave clear instructions for how to order through them. They followed up to make sure we received the item.
Great customer support, very fast
I'd ordered a refurbished tablet from Gaomon's website, but after some use, I noticed some buttons weren't working properly. I contacted customer support with a video of the issue, and within a day, they wrote back and proposed different solutions. After I asked for a replacement tablet, they sent it to me and I received it in less than a week! Very polite, fast and efficient, I don't think I've ever experienced such good customer support before!
My Pen nib was not working and they…
My Pen nib was not working and they helped mw to resolve and replace the pen successfully as part of warranty without much wait time.
A good product in terms of quality and…
A good product in terms of quality and build quality, on par with competitors. Fast and efficient support. Thanks for the awesome tablet.
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