Excellent Customer success team
How Daisy in the Customer Success team made sure that everything was well structured in the automation flow and revising the case understanding the context of the issue plus providing the ideal solution
About GetResponse
Data updated- Website
- getresponse.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 20% (2/10)
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About this business
GetResponse is the email, automation, and AI platform that helps you grow your business across the channels you own - like email, SMS, landing pages, and popups. From solo founders to scaling ecommerce brands, we make it easier to launch campaigns, drive revenue, and keep customers coming back – all in one affordable, scalable platform. No send limits. No rented reach. Just owned growth that scales.
Written by the business, not verified by us.Is GetResponse legit?
GetResponse (getresponse.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 20% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, consistently praising its powerful software solutions. Customers frequently appreciate the exceptionally helpful staff and the highly responsive support team for resolving inquiries and problems very quickly. People also genuinely love the intuitive interface, beautiful landing page templates, and overall smooth user experience that make daily marketing tasks completely effortless. Some reviewers were not happy with support, mentioning generic replies, unhelpful customer service interactions, and completely unresolved technical issues. A few users also experienced persistent operational disruptions with essential platform features like automated email sequences, formatting tools, or live webinar setups.
Auto-generated from all reviews of this business. For reference only.What people say
The agent was very helpful but my issue…
The agent was very helpful but my issue is still not resolved. My domain is not being added to GetResponse, its an issue on their end, and there is no resolution in sight.
User friendly
GetResponse is very user friendly. It's easy to navigate and design the emails, landing pages to meet my marketing needs. Adam is very helpful as to answering my questions and providing me useful information about best practices and demonstrating clever features to make my work more effective. Thank you!
great support
great support! really appreciated
Adam's support
I received support from Adam this morning and cannot complain, as it was on spot. I switched from the Basic to the Starter plan, and he did it for me with no fuss at all.
GetResponse is
GetResponse is, so far, the best online marketing tool I’ve worked with. It offers all the essential features in one place—email marketing, webinars, courses, paid newsletters, automation tools, and much more. The support team is absolutely amazing—truly one of the best service desks I’ve ever experienced. They respond quickly, and are always helpful and patient. A big thank you to the entire team! Karolina, my onboarding manager, was fantastic—highly professional, quick to respond, and very attentive to clients’ needs. She made the whole process smooth and enjoyable.
Adam
Adam, solved me the problem. Clear and fast. Thanks you!
The help I received was first class
The help I received was first class. I am a complete novice and have never used an autoresponder before. Marta was patient and very clear and organized in our talk and transformed me from total ignorance and confusion to a person who now feels confident using your system to advance my business.
I had basic plan for £15 they start…
I had basic plan for £15 they start charging me highest plan £52 when asked my bank for refund they closed my account! Do not trust this company.
Very efficient
Very efficient. First it was a quick chatbot. Then a Customer Service Rep
Alice is the best support person I've…
Alice is the best support person I've found. She is courteous, kind, fast and very knowledgeable. She is amazing. I give her a 10 out of 10. She is one of the absolute best I've found in any company!
A reliable partner for email marketing & CRM
We've been working with GetResponse for quite some time now, and it's been a genuinely fruitful collaboration. We both automated transactional communication and marketing communication via GetResponse and use various sources to trigger these automations (Shop, Datawarehouse, Scripts). The platform is powerful, intuitive, and has grown alongside our needs as a business. A special shoutout to Adam Motyl, our Customer Experience Manager — he has always been responsive, proactive, and a true partner in making the most of everything GetResponse has to offer. Thanks to his support, we've been able to get real value out of the tool, quickly and efficiently. Highly recommended for any e-commerce team looking for a capable and dependable CRM solution!
Website lost forever
I just lost access to my website after I upgraded from the free plan to the Starter. I had the free plan for over two years. I wasn't aware of losing the access and I won't get it back until I upgrade to a more advanced option which I cannot afford. Oh well, that's months of work lost, I never backed up the content. I was in touch with the customer service and they clearly explained it was my fault because I didn't read the conditions. I suppose I can improvise with a landing page for a year and then shop somewhere else.
The expert help me with my problem
The expert help me with my problem. She provide me step after step to my goal. Expert give few option how to find solution and we together choose the best one
Got the help I needed
Awesome
The Get-response support Team is awesome.
I had an issue with verifying my domain…
I had an issue with verifying my domain for Meta ads, which was critical for launching my campaigns. I tried multiple methods on my own, but none of them worked as expected. The support team responded quickly, understood the problem immediately, and provided a clear and effective solution. What impressed me the most was how simple and accurate their guidance was. The issue was resolved instantly once I followed their instructions. Excellent support, fast response time, and real problem-solving. This is exactly the kind of service you want when running a business that depends on things working properly. Highly recommended.
AMAZING SUPPORT
Dominik answered all my questions, was very patient and provided great video clips and links to walk me through it all.
Quick easy help with a video that…
Quick easy help with a video that walked me through the steps. He was very clear and able to explain everything thoroughly. Thank you!
Very helpful
Very helpful. I always get the clarity everytime I using it.
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