Good live support
Andrew from support was great, The recording he made to solve my specific automation problem was clear and easy to follow.
About GetResponse
Data updated- Website
- getresponse.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 20% (2/10)
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About this business
GetResponse is the email, automation, and AI platform that helps you grow your business across the channels you own - like email, SMS, landing pages, and popups. From solo founders to scaling ecommerce brands, we make it easier to launch campaigns, drive revenue, and keep customers coming back – all in one affordable, scalable platform. No send limits. No rented reach. Just owned growth that scales.
Written by the business, not verified by us.Is GetResponse legit?
GetResponse (getresponse.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 20% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, consistently praising its powerful software solutions. Customers frequently appreciate the exceptionally helpful staff and the highly responsive support team for resolving inquiries and problems very quickly. People also genuinely love the intuitive interface, beautiful landing page templates, and overall smooth user experience that make daily marketing tasks completely effortless. Some reviewers were not happy with support, mentioning generic replies, unhelpful customer service interactions, and completely unresolved technical issues. A few users also experienced persistent operational disruptions with essential platform features like automated email sequences, formatting tools, or live webinar setups.
Auto-generated from all reviews of this business. For reference only.What people say
You will loose money if you use get response services
I used get response and signed up their paid service and with initial 7 days trial period .. they suspended my account during trial period right when I sent first campaign and did not respond until my card was charged after the trial period , the made me wait and started responding only after charging my card , and now not willing to refund and asking remove all emails uploaded including the ones unread, it’s a straight up scam - I lost my money - straight up scam - strongly not recommended.
quick response and trial video
OMG, is there still service in Customer Service? Yep!!!
It seems as though the rep was working WITH me (not at me) and only me (not juggling several Help threads). Also, Adam actually read, understood, and reacted to what I wrote - making no assumptions and not dismissing me.
Settings of the domain configuration and email settings.
Thank you so much for the help and time. We deeply appreciate your kindness. Thank you Kind regards, Johan
Alice was SO good at explaining things…
Alice was SO good at explaining things simply and clearly, I was impressed with her! And also willing to try to go to bat for me with pricing.
Big thanks to Alice for her help
Big thanks to Alice for her help. She made it easy to get the image resised properly and explained everything clearly. Really good experience.
one person who solved was very helpfull
one person who solved my issue with in 5 min. great experience
Unfair cancellation policy and unexpected extra charges
My experience with GetResponse has been extremely disappointing, and I strongly recommend considering other platforms. We paid for an annual subscription with more than 10 months still remaining. However, when we decided to cancel the account, access was terminated immediately, even though the service had already been paid in full for the year. There was no option to continue using the platform until the end of the prepaid period and no refund for the remaining time. This policy feels very unfair to customers. In addition, our account exceeded 1,000 contacts and an extra fee was automatically applied. We did not receive any clear prior notification about this change or a transparent warning before the additional charges were applied. For several months, we did not send a single email, yet the extra charges continued without clear communication or detailed payment confirmation at the time. When we contacted customer support for clarification, we did not feel that our concerns were properly understood or addressed. The responses were generic and did not provide a concrete solution. Overall, the lack of transparency around billing and the immediate loss of access after cancellation make this a service I cannot recommend. There are other platforms with clearer policies and more customer-focused support.
Reply from GetResponse2026-02-10
We're very sorry to hear about the confusion around your billing, and that we weren’t able to resolve this for you at the time. We understand how frustrating this must have been. Unfortunately, we’re unable to verify your account details via Trustpilot, so we can’t look into your specific case from here. However, we’d really like the opportunity to review this further and help clarify what happened. If you're willing and able, please continue the conversation with our support team by emailing [email protected] and we’ll do our best to assist. Kind regards, Jack.
Cancel
I had a mishap with a misunderstanding on my part Adam was a huge help explaining details i was unaware of. Thankyou for your help Adam.
Excellent customer service
fast and precise to my request
There was a life person there and not a bot!
There is a valueanble option to contact a live person that is offered right at the beginning of the chat. The agent was polite, quick in her responces and professional.
Very good help
Excellent support
The best customer service in the game
Despite a billing issue that arose when I returned after a few months and changed my plan, everything was resolved and new terms were successfully negotiated. GR represents one of the highest levels of customer service, and this is one of the main reasons I returned directly to GR rather than testing other tools.
Alice's customer support was great…
Alice's customer support was great today.
Alice from GR fixed my issue with no…
Alice from GR fixed my issue with no problem - very fast and accurate. High quality service - would recommend.
Great!
Extremely helpful and solved my problem quickly.
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