I've been using Get Response for many…
I've been using Get Response for many years now. They have fair pricing, great support and their feature set is very user friendly for any experience level.
About GetResponse
Data updated- Website
- getresponse.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 20% (2/10)
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About this business
GetResponse is the email, automation, and AI platform that helps you grow your business across the channels you own - like email, SMS, landing pages, and popups. From solo founders to scaling ecommerce brands, we make it easier to launch campaigns, drive revenue, and keep customers coming back – all in one affordable, scalable platform. No send limits. No rented reach. Just owned growth that scales.
Written by the business, not verified by us.Is GetResponse legit?
GetResponse (getresponse.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 20% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, consistently praising its powerful software solutions. Customers frequently appreciate the exceptionally helpful staff and the highly responsive support team for resolving inquiries and problems very quickly. People also genuinely love the intuitive interface, beautiful landing page templates, and overall smooth user experience that make daily marketing tasks completely effortless. Some reviewers were not happy with support, mentioning generic replies, unhelpful customer service interactions, and completely unresolved technical issues. A few users also experienced persistent operational disruptions with essential platform features like automated email sequences, formatting tools, or live webinar setups.
Auto-generated from all reviews of this business. For reference only.What people say
Great working with Adam
Great working with Adam, who supported me in creating and completing my workflow. First time using the GetResponse platform. Excellent support. 5-Stars
I accidentally deleted a mailing list…
I accidentally deleted a mailing list and all the newsletters associated with it. The GetResponse support team was able to restore everything in a short time.
Great service for sending newsletters…
Great service for sending newsletters and creating quick landing pages, without hassle. Their customer support is awesome. I always appreciate the dedication of their employees in finding solutions to issues (Special thank to Adam Motyl, for not giving up on finding a solution for us).
Quick responses and excellent assistance
I received immediate assistance and my onboarding specialist was extremely helpful and answered all my questions.
Support
Very fast (like really very fast) support and also very helpful
Fantastic experience with Adam!!
Fantastic experience with Adam!!! and getresponse. I've been with Getresponse probably over 20 years. A solid company that takes the time to explain and guide you through your questions to get the answers you need. I highly recommend Getresponse.
So quick and polite!
Amazing support
Amazing support! Their live chat is fantastic.
Very Positive Experience with GetResponse
We discovered GetResponse while looking for a platform that could replace both our email marketing tool and our live chat. We have been using GetResponse for a few months now and we are very happy with it. It’s a complete platform, and the live chat helps us save time thanks to automated replies that allow users to get answers to the most common questions even when our team is offline. Completing the positive experience is Julia, our Customer Success Manager. Her expertise helps us move faster and manage our marketing activities on the platform much more effectively. 😊
Poor account handling and disappointing customer service
I would strongly encourage others to think twice before signing up with GetResponse. In my case, once the account was put on hold, I was no longer able to properly access my account to manage or cancel it. Restricting service usage is one thing, but completely blocking a customer from making account changes is not how this should be handled. Other companies usually still allow access to account settings when an account is on hold for billing and not being used. Their support was not helpful, and they refused to resolve the matter fairly. That alone was frustrating, but it also highlighted bigger issues with the platform. The dashboard and functionality feel behind the competition, and the overall user experience is lacking. This was not a good customer experience, and I would not recommend the service based on how this was handled.
Good service
Good service, fast replies, and solution-oriented support. Friendly, though sometimes slightly behind the market. Individual designs and mobile responsiveness can occasionally be challenging to optimize.
Question answered thank you.
I do not recommend GetResponse at all.
Unfortunately, my experience with GetResponse has been terrible. I switched from Systeme.io because I was told the email deliverability would be better, but since I started using GetResponse, it has been nothing but problems. The biggest issue — and a very serious one — is how they calculate monthly contacts. Any contact that enters your system counts toward your monthly limit, even if you delete them two minutes later. For example, if you are subscribed to a 10,000-contact plan, and you never exceed 10,000 active contacts at any time, you can still be charged for the next pricing tier. Why? Because they count the total number of contacts added during the month (including deleted ones), not just your active contacts. If the sum of deleted plus active contacts exceeds 10,000 within that month, you are automatically moved up and charged more. I have worked with ActiveCampaign, Systeme.io, Kartra, and Kajabi, and I have never encountered anything like this. This pricing model feels extremely unfair and misleading. In my opinion, this is unacceptable. I do not recommend GetResponse at all.
No need to feel overwhelmed trying to…
No need to feel overwhelmed trying to figure out where everything is. The dashboard is clean, and the tools are easy to navigate. Everything works together, traffic tools, tracking features, and training resources all in one place. Instead of juggling multiple platforms.
Helena was really very fast and very…
Helena was really very fast and very helpful!
The person was nice and really helpful.
A great tool and excellent support
A great tool, with excellent support agents, especially Kris, who is the best.
Very quick and helpfull response
Very quick and helpfull response. Monika understood my problem immediatly and solved it.
The customer service was fantastic
The customer service was fantastic. Kris provided accurate and thorough answers to all my questions during the onboarding call on February 19th.
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