GetResponse is the email, automation, and AI platform that helps you grow your business across the channels you own - like email, SMS, landing pages, and popups. From solo founders to scaling ecommerce brands, we make it easier to launch campaigns, drive revenue, and keep customers coming back – all in one affordable, scalable platform. No send limits. No rented reach. Just owned growth that scales.
Written by the business, not verified by us.GetResponse (getresponse.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 20% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company, consistently praising its powerful software solutions. Customers frequently appreciate the exceptionally helpful staff and the highly responsive support team for resolving inquiries and problems very quickly. People also genuinely love the intuitive interface, beautiful landing page templates, and overall smooth user experience that make daily marketing tasks completely effortless. Some reviewers were not happy with support, mentioning generic replies, unhelpful customer service interactions, and completely unresolved technical issues. A few users also experienced persistent operational disruptions with essential platform features like automated email sequences, formatting tools, or live webinar setups.
Auto-generated from all reviews of this business. For reference only.Excellent service! Adam was my agent; he was patient, knowledgeable, and took the time to make sure all my questions were answered. Adam stayed on the chat until I was totally comfortable with the process. He is a wonderful ambassador for the company.”
Good email service company.
I used GetResponse to create a landing page. The interface was easy and intuitive to work with, even without advanced technical skills. Building the page was straightforward, though there is some room for improvement when it comes to editing and repositioning images on the landing page. Moreover, my experience with their live chat support was great —the agents were very helpful and responsive, answering all my questions promptly. Overall, GetResponse was a positive experience for me.
Monk ik a is one of the best helpers that I have ever met. I went from not being able to even sign in to now being able to design my landing page with almost no qs. She was amazingly understanding I didn’t have to repeat my self or have to answers a lot of as. iight where I was talking about out and was able to help men beyond beyond the words helpful customer service person. She should have a raise!!!
Kris was excellent, patient, kind and polite. Kris is an asset to your organization. I had no idea what I was doing, she was patient, stayed with me throughout the process rating 11/10
Lovely service, could as well be 5 🌟
The great support solved my issue immediately.
They respond very quickly, and are helpfull!
I had been struggling with an issue for several days with the support, but Alice completely turned things around. Her patience, dedication, and professionalism were truly exceptional. She went through everything with care and commitment, and thanks to her, the problem is fully resolved. It’s so rare and inspiring to meet someone so committed to what they do. She gave her best at every step, and it really shows. Thank you, Alice—you made the experience outstanding!
Friendly, fast and professional service by Adam, thank you!
The agent I chatted with was very helpful and gave me the information I needed. Complete with short videos showing me what I needed to do.
The deed is done. The domain, jradice.com, is ACTIVE and CONFIRMED on GetResponse. Thanks, for your help and going the extra mile. The entire GetResponse support team has been great in this three and a half week process, trying to figure out the solution. I'm especially grateful for the three way conference call, Godaddy on the phone, GetResponse live on chat and me on the phone with Godaddy and on the chat with GetResponse. And of course, me using email to send DNS records to Godaddy from GetResponse. Absolutely my first. But, it got the job done. Thank you everyone at GetResponse for being patient with me as we continued to seek a solution. John Radice PS. Please pass this along to whomever you think should know how pleased and grateful I am to each member of the GetResponse support team for their patience while trying to come to a resolve for the past three and a half weeks. jradice.com is finally ACTIVE and CONFIRMED on GetResponse. Thanks, everyone.
Getresponse's technical support is by far the best I've ever seen. They respond in less than a minute with human answers, i.e., “non-superficial” answers, unlike some technical support teams. If you have any problems, they will do everything they can to help you quickly and humanely. They are really good.
Patient, thorough and helpful
GetResponse support are always there, fast, and on point. Thank you.
Customer Service is wonderful. Replies to my questions always courteous and patient. Recently Andrew did a quick video to show me how to resolve an issue which was so helpful.
I had a very pleasant experience with the support team. They were responsive, helpful, and took the time to clearly explain everything I needed. The communication was smooth and professional, and my questions were resolved quickly.
Great customer support - quick, efficient, friendly, at all hours of the day (and night)
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