High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
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Is Zealthy legit?
Zealthy (getzealthy.com) has a 3.4 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 35% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-08-31.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often find the pricing very affordable and appreciate how manageable and effective the weight loss programs are for their needs. Many people also note that the support team is responsive and the shipping is fast when receiving their scheduled orders.
Some reviewers were not happy with unexpected charges and recurring payments continuing long after they attempted cancellation. Additionally, customers mentioned experiencing severe difficulties reaching support staff and receiving unhelpful responses when trying to resolve account issues or obtain refunds. Others pointed out persistent problems with order fulfillment or incorrect items arriving.
Auto-generated from all reviews of this business. For reference only.
I love everything about this so far! Every concern or question has been explained or answered! Shipment was as said also!
Reply from Zealthy2026-07-27
Hi Kimberly, thank you so much for your wonderful feedback! We're thrilled to hear that your questions and concerns have been addressed and that your shipment arrived as expected. It means a lot to know you're having such a positive experience with us! If there's ever anything we can do to support you, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days and look forward to working with you 1x1. Thank you!
Process was very easy and very thorough. All my questions are answered quickly. I would highly recommend Zealthy to everyone.
Reply from Zealthy2026-07-27
Hi Jackie, thank you so much for your kind recommendation! We're delighted to hear that you found the process easy, thorough, and that your questions were answered promptly. Providing responsive, high-quality care is always our goal, and we're grateful for your support. If there's ever anything we can do to support you, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days and look forward to working with you 1x1. Thank you!
R
Randy Peterson美国 · 1 review · Experienced 2026-07-21 ·
★★★★★
2.5 stars
2.5, mixed experience. I was with the service for almost two years and had a great experience as far as weight loss is concerned, but cancelled the membership due to poor communication, a provider who asked me what medication I was on and what dose, delayed shipping of refills, refills outstanding for greater than three weeks, and an app that is not user friendly when it comes time to request a refill. My advice, seek care elsewhere and avoid the headache.
Reply from Zealthy2026-07-23
Hi Randy, thank you for taking the time to share your experience. We're glad to hear our program supported your weight loss journey, but we're truly sorry that communication challenges, refill delays, and difficulties with the app led you to feel let down. Your feedback is valuable and helps us identify areas where we need to improve.
Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you.
They are very quick to respond via messages. They're patient and professional.
Reply from Zealthy2026-07-22
Hey Cindy! We are so happy to hear that things are going so well. This is exactly what we want to hear! We would love to turn your 4-star review into a 5-star review. We are always looking to improve and would love to get more information from you. Please email [email protected] with the subject line "Trustpilot". Thank you again for letting us know how your Zealthy experience is going so far. We greatly appreciate it and look forward to working 1x1 with you in the future.
After initial delivery they just went away. No follow up, no check in, no way to reorder
Reply from Zealthy2026-07-20
Hello Beth! I am truly sorry to hear that you have had this experience, as our goal is to be there every step of the way! I want to review your account and help you with your next refill to ensure you are on the route for success. I will also add the link for your refill below. Please feel free to email [email protected] with any questions you have along the way, and I will be more than happy to assist you. Thank you!
https://care.getzealthy.com/patient-portal/visit/weight-loss-refill
So far, my entire experience with Rowen RX has been very pleasant. I have started losing weight. This Saturday will be my third shot. And according to my scales, I've already lost 9 pounds. So I am extremely comfortable with my prescription. And I'm completely comfortable with the cost that I pay for it. Thank you, RoenRx
Reply from Zealthy2026-07-17
Hi Sherri, thank you for sharing your experience! We're so happy to hear you're already seeing progress and that you're pleased with both your treatment and the overall experience. Congratulations on your weight loss. We're grateful to be part of your journey!
If there's ever anything we can do to support you, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days and look forward to working with you 1x1. Thank you!
Avoid at all cost. Write to every federal agency you can. These rip off companies stole my money for services never rendered. They refuse to refund me for the services they refuse to render. Do not purchase from them or their 8 companies.
Reply from Zealthy2026-07-13
Hi Chard, we're truly sorry to hear about your experience. We understand your concerns regarding being charged for services you feel were not provided and your disappointment with the refund process. This is not the experience we want for our patients, and we'd appreciate the opportunity to personally review your case. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you.
Hi Laurel, thank you for your feedback! We're delighted to hear that the application process was easy and that your order arrived quickly. Providing a smooth experience from start to finish is always our goal, and we appreciate you taking the time to share your experience.
If there's ever anything we can do to support you, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days and would be happy to work with you 1x1. Thank you!
Hi Carlos, thank you for sharing your experience! We're so happy to hear you're feeling great. Knowing you're having a positive experience means so much to us, and we appreciate you trusting us to be part of your health journey.
If there's ever anything we can do to support you, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days and look forward to working with you 1x1. Thank you!
Hi John, Thank you for your kind words! We're so glad to hear that you found us easy to work with. We truly appreciate your support and are grateful to be part of your health journey.
If there's ever anything we can do to help, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days and would be happy to work with you 1x1. Thank you!
Unauthorized charges after cancellation — active FTC/DOJ case
Do not do business with this company. I signed up in January 2026 for what was advertised on their sales page as a $249 one-time purchase of a 30-capsule "oral tirzepatide" product. The page explicitly stated "One-time payment in full" and "No additional costs." Nothing disclosed any bundle, membership, or subscription.
On the same day, Zealthy also charged my card an additional $615 that I never authorized and was never shown at checkout. I only discovered that charge months later when my credit card's fraud department flagged two later unauthorized charges of $349 each.
I cancelled by phone shortly after receiving the January shipment. The rep confirmed verbally, but I never got the promised confirmation email. Their online cancellation portal was broken — every attempt looped me back to a reorder screen. I followed up in writing. Despite all of this, they billed me $349 in April and $349 in May, appearing under multiple merchant names (ROEN HEALTH, V*FITRX, Zealthy).
Their BBB response tried to reframe the January charges as a "three-month bundled membership" — directly contradicted by the actual sales page. In the same response, they finally confirmed my subscription is cancelled, but refuse to refund any disputed charges.
Buyer beware: this company is the subject of an active FTC/DOJ enforcement action (United States v. Robertson et al.) for exactly this pattern — undisclosed subscriptions, unauthorized charges, broken cancellation. FDA has issued two warning letters (Sept 2025, Feb 2026) about false claims regarding their compounded drug products. BBB shows 2,434 complaints.
I am pursuing refunds through Chase, the FTC (Report #202410533), and my state attorney general.
Reply from Zealthy2026-07-02
Hi Erin, we're sorry to hear about your experience. We understand your concerns regarding the charges on your account, the difficulty you encountered while trying to cancel, and the lack of resolution you feel you've received. We take feedback like yours seriously and would appreciate the opportunity to personally review your case.
Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you.
Company triple and tried to QUADRUPLE charge me, sent me to "review" and never got back to me.
I repeat. Company stole $300 nearly $500 from me in one month.
Reply from Zealthy2026-07-01
Hi Lucas, we're truly sorry to hear about your experience. We understand your concern regarding the multiple charges to your account and the lack of follow-up after your case was sent for review. That is not the experience we want anyone to have, and we'd appreciate the opportunity to personally look into this for you.
Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you.
Cancellazione of membership. I have tried several times. And then here goes another charge. Bad customer service doesn't resolve the problem when you ask for a refund.
Reply from Zealthy2026-07-02
Hi Carlos, we're sorry to hear about your experience. We understand your concern about being charged after attempting to cancel your membership multiple times and not receiving the resolution you were hoping for regarding your refund request. That's certainly not the experience we want for our patients. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you.
I dislike that I never get an answer the first ask. I dislike that though I'm paid up for a year I have to request the refill each time and that the app wants to charge me again so it takes several more messages to make sure I'm not going to be charged again.
Reply from Zealthy2026-06-26
Hello Ralph! I'm sorry to hear that your Zealthy experience isn't going as smoothly as it should. I would like to be able to assist you and help turn your experience around. Please email me directly at [email protected] with the subject line "Trustpilot". I look forward to your email and being able to working directly with you.
I have only had good results with Zealthy. I haven't had any problems with them.
Reply from Zealthy2026-06-23
Thank you so much for taking the time out of your day to write a 5-star review about how using Zealthy has been for you. I love hearing that you are having such a good experience and seeing the results you want. If there is anything we can ever do to help, please feel free to message us. We are here for you!
The registration is super easy. Once you find the right medication they send it within days. You dont have to eaitnweeks like other places. Believe me I've tried other places. I have lost almost 10lbs in a little over a month. I have used Zealthy last year and had to cancel my membership. Bad idea! Now im back on it and can not be happier!
Reply from Zealthy2026-06-22
CONGRATULATIONS! I know how exciting it is to see those pounds start shedding. We’re so happy to hear that the sign-up process was easy, and your medication arrived quickly. We’re also grateful to have you back with Zealthy and thrilled that you’re feeling happy and supported on your journey. Wishing you continued success — we’re cheering you on!
Customer Service is Amazing! Always deliver answers to all my questions. Thank you!
Reply from Zealthy2026-06-22
Hello Alicia! Thank you very much for taking the time to write such a kind review about your experience with Zealthy. I'm thrilled to hear that you are having a great experience working one-on-one with our team. I understand how important this is, especially when it comes to telehealth. We are all excited to be part of your journey and wish you all the best!
Zealthy is so easy. The forms are clear and communication immediate. When you have a question, a real person writes back with information and help with your order. I am extremely pleased with Zealthy and highly recommend them for finally getting the unhealthy weight off.
Reply from Zealthy2026-06-22
Hello Louise! Thank you so much for your thoughtful review! We’re so glad to hear that you found Zealthy easy to use and that our team was able to provide clear, helpful communication along the way. It means a lot to know you feel supported, and we’re grateful you chose Zealthy to be part of your health journey. We all wish you the best on YOUR journey!
I initially ordered Semaglutide in early March, 2006 and I received the medication within days. I was very impressed with their communication and also their instructions for using the medication. Then it came time to refill my medication in early June and I submitted all of the appropriate information and my American Express was charged almost $1000 on June 5. It is now June 17 and I have not received any shipment or tracking information. I keep reaching out to their Chatbot and also by email and receive the same messages that they are working on the refill and at one point I received a message saying I would receive a tracking number soon. I’m also receiving messages from them that the pharmacy they use does not have my order from them, for some reason. I’ve already missed a dose and tomorrow will make my second dose missed, which creates problems continuing the medication at my dose if and whenever I receive it. I’m extremely frustrated and starting to feel like I’m getting scammed. I wonder if they give very good, quick service right when you sign up and then when it comes time to refills and continuing the medication, they lower the prioritization of their existing customers. I’ve asked them twice now just to refund the money to my credit card so I can go elsewhere. Those requests have been ignored.
Reply from Zealthy2026-06-18
Hello! I am truly sorry to hear that our team has not been able to give you a proper update on your order yet. Do not worry, I am here and happy to help turn your experience around. Can you please email me directly so I can review your account and ensure that you receive proper updates going forward? Please email me directly at [email protected] with the subject line "Trustpilot". Thank you!!
Thank you very much But I'm just started your program
Reply from Zealthy2026-06-19
Hello Migel! Thank you so much for taking the time to write a kind, 5-star review about the start of your journey with us. All of us here at Zealthy are excited to be alongside you on YOUR journey. We can not wait to hear of your success. If you are ever in need of help, please feel free to message us directly, and we will be there to help. Thank you again, and have a wonderful day!
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