High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
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Is Zealthy legit?
Zealthy (getzealthy.com) has a 3.4 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 35% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-08-31.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often find the pricing very affordable and appreciate how manageable and effective the weight loss programs are for their needs. Many people also note that the support team is responsive and the shipping is fast when receiving their scheduled orders.
Some reviewers were not happy with unexpected charges and recurring payments continuing long after they attempted cancellation. Additionally, customers mentioned experiencing severe difficulties reaching support staff and receiving unhelpful responses when trying to resolve account issues or obtain refunds. Others pointed out persistent problems with order fulfillment or incorrect items arriving.
Auto-generated from all reviews of this business. For reference only.
I can't get their app open to get on it to cancel the subscription that they don't specify when your reading their app and when I try to get on their app it just keeps buffering. This us a nightmare and they trick you into buying. I will tell the better business bureau
Reply from Zealthy2026-04-02
Hi Vicki, we’re really sorry to hear about your experience and understand how frustrating it must be to have trouble accessing the app, especially when you’re trying to cancel your subscription and can’t get past the buffering. That’s not the experience we want for you, and we sincerely apologize for the confusion and inconvenience this has caused. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.
They also go by Trimrx AM Rx and Roen RX as well as zealthy. The get your card information. Charge $39.99 for 1 none month them you get charged $135.00 a month. Hard to cancel. This is just for. Membership. Still have to pay for the peoduct. Calling their customer service is useless. Will not refund money. Filing civil court. But will let others be aware and avoid them. Not ethical business
Reply from Zealthy2026-04-02
Hi Michael, we’re very sorry to hear about your experience and understand how concerning it must feel to see unexpected charges, have difficulty canceling, and feel like you’re not getting the support you need. That’s not the experience we want for anyone, and we sincerely apologize for the frustration and concern this has caused. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.
Zealthy is a horrible company and has the worst customer service. I used this company for health care for a couple months and they charged my account unexpectedly in December 2025 and never refunded me. I have spent 4 months trying to get a refund but every time I call, they hang up on me. I have sent them emails with screen shots from my bank showing the refund hasn’t happened, and no response. I call and email daily with no response. Stay far away from this company
Reply from Zealthy2026-04-01
Hi Erica, we’re truly sorry to hear about your experience and understand how frustrating it must be to be charged unexpectedly and then spend months trying to get a refund without any response. Being unable to reach support and feeling unheard is not the experience we want for anyone, and we sincerely apologize for this. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you to get this resolved.
Their communication amongst agents is horrible! You will repeat yourself constantly instead of reading notes left by previous agent! So far HORRIBLE experience.
Reply from Zealthy2026-04-02
Hi Slyvia, we’re very sorry to hear about your experience and understand how frustrating it is to have to repeat yourself because your concerns weren’t properly carried over between agents. That’s not the seamless communication we aim to provide, and we sincerely apologize for the inconvenience this caused. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.
Hi Laura, thank you for sharing your experience. We’re thrilled to hear that you found the ordering process easy and that your delivery arrived quickly and securely. Knowing that our packaging and delivery met your expectations really means a lot to us, and we’re glad we could provide a smooth experience. If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
The customer service experience has been among the worst I have encountered. Direct questions are consistently left unanswered, and instead, I have been passed between multiple representatives without resolution. This lack of accountability and efficiency makes it extremely difficult to receive the level of service expected.
As a result, I will be transitioning to Ro for my future needs and would strongly encourage others to consider doing the same.
Reply from Zealthy2026-03-30
Hi Mr. B, we’re very sorry to hear about your experience and understand how frustrating it is to have your questions go unanswered and be passed between multiple representatives without a clear resolution. That’s not the level of service we aim to provide, and we sincerely apologize for the lack of accountability and efficiency you encountered. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.
Hi there, thank you so much for your kind feedback. We’re really glad to hear you had an excellent experience with our service. It means a lot to us! If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
Great experience. Started out a bit rocky but I’ve gotten the help and support I’ve needed on this journey.
Reply from Zealthy2026-03-30
Hi Eboni, thank you for sharing your experience. We’re really glad to hear that, even though things started off a bit rocky, you were able to get the support and help you needed along the way. That means a lot to us, and we appreciate you sticking with us through the process.
If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
I called Zealthy
877-870-0323
Called on January 28, 2026 at 3:23pm. and they do not do refunds no matter what, which is a scam! I canceled almost right away because I found out they failed to me that the $39 was only for 1 month!
Finally Wells Fargo made Zealthy give me the refund!
I do not want these scammers doing this to anyone else! All they want is your money even when you don't have the item!
I paid $39.00. I was told it's $39.00, but i then found out that it's only for the first month. Then, it's $135.00 thereafter. Zealthy told BBB that I never canceled, BBB also said Zealthy told them that they sent the meds, which they did not!
Please investigation this company!
I have never experienced anything like this!
I told BBB to just look in Google search and you will see that they are nothing but scammers!!! They have been sued also!
Reply from Zealthy2026-03-27
Hi Kim, we’re really sorry to hear about your experience and understand how upsetting it must have been to feel misled about pricing, have difficulty canceling, and go through so much effort to get a refund. That’s not the experience we want anyone to have, and we sincerely apologize for the frustration and concern this caused. We take feedback like this seriously and would truly appreciate the chance to look into what happened and make things right. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.
Easy to purchase what I was looking for and navigate the website the payment process was also easy and efficient and the product was exactly what it was supposed to be
Reply from Zealthy2026-03-26
Hi Jason, we’re so glad to hear the entire process, from finding what you needed to checkout, was easy and efficient, and that the product met your expectations. That’s exactly the kind of smooth experience we aim to provide. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
Do not trust this place. They will chatge you for everything and then never send your medicine. They are not reliable enough to deal woth when it comes to weight loss. So far I have had 5 messages of excuses as to why my medicine hasnt been sent. Not to mention customer service is rude. I was hung up on when I explained my frustration about paying for something that has not even been shipped. Do yourself a favor and go to your local aestitician . Don't blindly trust the internet like I have. Thats too much money fo waste.
Reply from Zealthy2026-03-26
Hi Holly, we’re truly sorry to hear about your experience and understand how frustrating it must be to pay for your order and still not receive it, especially after multiple delays and poor customer service. This is not the experience we want for anyone, and we sincerely apologize for the inconvenience and stress this has caused. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you to resolve this promptly.
The injection was fine was extremely nauseated but well worth it the only problem I have is the lack of communication. It takes forever for someone to get back with me after I send a message
Reply from Zealthy2026-03-25
Hi Kelly, we’re glad to hear the injections have been working well for you, though we’re really sorry to hear about the nausea and the delays in communication. We understand how frustrating it is to wait for responses, especially when you have concerns about side effects. That’s not the experience we want for you. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
The no pressure and communication feedback given throughout the process
Reply from Zealthy2026-03-25
Hi Angela, we’re so glad to hear you appreciated the no-pressure approach and the communication throughout the process. It’s important to us that you feel comfortable, informed, and supported every step of the way. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
Hi Claire, we’re so glad to hear you found our team very responsive. It’s important to us that you feel heard and supported whenever you reach out. We truly appreciate you taking the time to share your experience. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
It's only been 2 weeks but everything seems great so far. I'm so blessed to have someone to help me with my future and getting more healthier. We'll see how it goes
Reply from Zealthy2026-03-25
Hi Patricia, we’re so glad to hear that your first couple of weeks have been going well and that you’re feeling supported on your journey toward better health. It means a lot to us to be part of that with you, and we’re here every step of the way as you continue forward. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
Easy to use website, competitive pricing with other sites. Easy to renew subscription.
Reply from Zealthy2026-03-25
Hi Galen, we’re so happy to hear that you found our website easy to navigate and that the pricing and subscription process have been smooth and convenient for you. It’s great to know that renewing your subscription has been straightforward and hassle-free. If you ever need assistance, you can always reach out right away. We’re here to help. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days and look forward to working 1x1 with you to ensure your experience continues to be seamless. Thank you!
It takes days for a response. I am still waiting from a Saturday question and it's Tuesday
Reply from Zealthy2026-03-24
Hi Carla, we’re really sorry for the delay you’ve experienced and understand how frustrating it is to be waiting days for a response to your question. That’s not the timely support we aim to provide, and we apologize for the inconvenience.
Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days, and I look forward to working 1x1 with you to make sure your concern is addressed as soon as possible.
I’ve been using Zealthy for about five weeks and I’m already down 11 lbs. The onboarding was simple and easy to complete. Support has also been quick to respond whenever I had questions. Overall, it’s been a smooth and encouraging experience so far.
Reply from Zealthy2026-03-24
Hi David, We’re so glad to hear your experience has been smooth and encouraging, and that you’re already seeing great progress with 11 lbs down in just five weeks. It’s also wonderful to know the onboarding felt simple and that our support team has been quick to respond when you needed help.
If you ever need assistance, you can always reach out right away. we’re happy to help. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
Hi Crystal, we’re glad to hear the service has been working well for you and that everything has been quick and efficient. That’s exactly what we aim to provide.
If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
I am extremely disappointed with this company’s billing practices and lack of accountability.
I received a single shipment of medication and made the decision shortly after to stop refills. I then cancelled my subscription entirely and have clear documentation confirming that cancellation. Despite this, the company has continued to charge me for over a year.
To date, I have been charged over $2,000 for products I did not receive and did not authorize after cancelling.
For the past two months, I have been in repeated contact with their customer support team, providing evidence of my cancellation multiple times. Each interaction has resulted in no meaningful resolution. The charges have continued, and no effort has been made to correct the issue or issue a refund.
This goes beyond a simple oversight. Continuing to bill a customer after confirmed cancellation, especially over such an extended period and amount, reflects either severe internal disorganization or deliberate negligence.
I strongly advise anyone considering this company to proceed with extreme caution. Monitor your billing closely, as cancellation does not appear to guarantee that charges will stop.
At this point, I have no confidence in this company’s integrity or ability to manage basic account functions, and I am pursuing further action to resolve this matter.
Reply from Zealthy2026-03-23
Hi Melissa, we’re truly sorry to hear about your experience and completely understand your frustration regarding the continued billing after cancellation. This is not the experience we want for our patients, and we sincerely apologize for the stress and inconvenience this has caused. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days, and I look forward to working 1x1 with you to review your account, clarify the billing, and ensure the situation is fully resolved. Your concerns are important to us, and we are committed to making this right.
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