Giftly is a way to send a monetary gift with a personalized spending suggestion. The funds associated with this purchase will be sent directly to the recipient when they redeem their gift, giving them flexibility to use their gift how they want. Giftly offers a 100% satisfaction guarantee and our customer service team is more than happy to assist with any questions or issues about your order. Please contact us directly at [email protected] with specific information about your gift and we will get back to you within 24 hours.
Written by the business, not verified by us.
Is Giftly legit?
Giftly (giftly.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers love how exceptionally easy and user-friendly the website is when browsing and sending various gift cards to friends and family. People also frequently mention that digital gifts are delivered promptly on the requested schedule with reliable notifications and thoughtful packaging options.
Some reviewers were not happy with unexpected service charges and the complicated redemption process that recipients must complete to access their money. Customers also noted that electronic gift cards sometimes take several days to process instead of arriving immediately as expected. A few individuals mentioned that the overall value feels lacking compared to direct transfers due to extra fees.
Auto-generated from all reviews of this business. For reference only.
We ordered a restaurant voucher for friends moving to a new city. The order went through and we gave them the gift.
Then Giftly emailed us and asked for additional information which we provided. Then they cancelled our order. No further contact. No explanations. Just disappointment.
Reply from Giftly2026-08-10
Hello Noam,
I am sorry that the gift was cancelled. I know that it can be frustrating when you purchase a gift and it is cancelled. I apologize for the inconvenience. We do not want a bad experience for our customers. Please reach out to our team if support is needed at [email protected].
Thank you for your feedback.
Giftly is a fraud. They market as if these are gift cards redeemable at businesses and they are totally not. They take your cash and then your recipient has to redeem it back with them. There’s no gift cards redeemable whatsoever. DO NOT USE. Total scam of a business.
Reply from Giftly2026-08-10
Hello Rob,
I am sorry that the gift was not as anticipated. I can understand how frustrating it can be when the gift or purchase was not what you were wanting. Please reach out to our team at [email protected] so that we may review.
Thank you for your feedback.
Hello William,
I am sorry to hear that it was too hard to get the money that you were gifted. I can understand that may not lead to a good experience. Please reach out to our team at [email protected] and let us know what part was the most trouble or if more assistance is needed and we will be happy to review.
Thank you for your feedback.
The gift card I selected wasn’t actually a gift card. I paid a service fee to have the recipient have to deposit the funds into their bank account. If that is what I wanted to do I would have done it that way in the first place. All that really happened is you got my money.
Reply from Giftly2026-08-10
Hello Tracy,
I apologize that the gift service was not a gift card as anticipated. I understand that it can be disappointing when a purchase is not as anticipated. This is not the experience that we want for our customers. If there is anything that we can do to improve the experience please reach out to our team at [email protected].
Thank you for your feedback.
Super late. Thought I was sending a gift card and it turned out to be a cash swap. Complained to Giftly about the late arrival. They replied that they couldn't track it unless I paid extra. Not a responsible company!!
Reply from Giftly2026-08-10
Hello Julie,
I am sorry to hear that your gift arrived late. I know that it can be upsetting when you are anticipating a gift to arrive at a certain time. Would would like the opportunity to review your order and offer assistance if needed. Please reach out to our team at [email protected].
Thank you for the feedback.
One person did not get their gift card.
Michelle Powell
314-276-1657
Reply from Giftly2026-08-10
Hello,
We're so sorry to hear this. Our team responded to your emails and asked you to please confirm the contact information for your recipient. We have just reached out again - please confirm your recipient's phone number to our team at [email protected].
Giftly
I would suggest going elsewhere to buy a gift card. This company is borderline a scam. One of my recipients couldn’t use their gift card and the company is trying to get out of giving me a refund.
Well, days later Kelly quickly made it right after getting no where with someone else after many emails back-and-forth!
Reply from Giftly2026-08-10
Hello Denise,
I am so sorry to hear that your gift did not work out as anticipated. That us bit what we want for our customers. We would appreciate the opportunity to review your request and offer assistance. Please reach out to our team at [email protected] for assistance with your request.
Thank you for your feedback.
Easy to purchase the gift card and the person we sent it to enjoyed receiving!
Thank you!
Reply from Giftly2026-08-10
We're so glad to hear that purchasing the gift card was easy for you and that the recipient enjoyed it! Thank you for sharing your positive experience with us.
Too invasive regarding personal info, texts, and emails.
Too many emails. Did not like that you are also asking recipient for personal info.
Reply from Giftly2026-08-10
We're so sorry for any concern and appreciate your feedback regarding our communications. To confirm, any information requested during redemption is solely used to send the recipient their gifted funds. If they have any questions or concerns, we can be contacted directly at [email protected].
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