Giftly is a way to send a monetary gift with a personalized spending suggestion. The funds associated with this purchase will be sent directly to the recipient when they redeem their gift, giving them flexibility to use their gift how they want. Giftly offers a 100% satisfaction guarantee and our customer service team is more than happy to assist with any questions or issues about your order. Please contact us directly at [email protected] with specific information about your gift and we will get back to you within 24 hours.
Written by the business, not verified by us.Giftly (giftly.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, User experience. Last updated 2026-08-12.
Reviewers had a great experience with this company. Consumers love how exceptionally easy and user-friendly the website is when browsing and sending various gift cards to friends and family. People also frequently mention that digital gifts are delivered promptly on the requested schedule with reliable notifications and thoughtful packaging options. Some reviewers were not happy with unexpected service charges and the complicated redemption process that recipients must complete to access their money. Customers also noted that electronic gift cards sometimes take several days to process instead of arriving immediately as expected. A few individuals mentioned that the overall value feels lacking compared to direct transfers due to extra fees.
Auto-generated from all reviews of this business. For reference only.The redeemable process is so.frustrating and cant be redeemed at the store, which is so stupid
Hello Ralph, I am sorry to hear that the gift process was frustrating. We understand that the process can be upsetting if expecting the gift to work the same as a gift card. We apologize for the confusion. We would appreciate any opportunity to improve the experience. I will be reaching out to offer assistance. Thank you for your feedback.
I think that a $7 surcharge is a bit high for what you do.
Hello Jennifer, I am sorry that the service fees are a little high. I can understand how frustrating it can be to want to send a gift to someone and the fee be more than expected. We try to keep the fees as low as possible for the service that we are providing. Not being like a traditional gift card service, we work to make the process as affordable as possible. Please reach out to us at [email protected] if there is anything that we can do to assist. Thank you for your feedback.
It was very easy to use the app and to get the present exactly who I wanted
We're delighted to hear that you found our app easy to use and were able to find exactly what you were looking for! Thank you for your wonderful feedback.
The service was easy to schedule and the recipient was surprised! First time using service while out of town.
We're so glad the scheduling was easy and the recipient enjoyed the surprise! We appreciate your kind words.
The Giftly website was easy to use, and I found exactly the gifts I was looking for. Gifts were delivered by email on the date requested; and, a "thank you" as well as a Giftly notice let me know when gifts had been received and viewed. Thanks so much!
We're so happy to hear you found our website easy to use and that the gifts were delivered as requested. We appreciate you sharing your positive experience with us!
Everything was so easy to use. Don't have enough internal memory on my cell for an app & Giftly worked out perfectly. No need for to download any more apps. Thank You!!! Matthew
We're so happy to hear that our service was easy to use and worked perfectly for you, especially without needing another app. Thank you for your kind words!
I was extremely disappointed to find out that the recipient had to go through a process to use the gift card as well as the fact that they were unable to use the card when they received it. I had already paid $6 for a $50 gift card. Now Giftly will earned interest on the transaction while my friend waits to receive a card. It was my understanding that the family received another Giftly card and they had to wait because they couldn’t use the card right away. That was $100 card. Someone else me about using a Giftly card and I said I would definitely not recommend using Giftly. You definitely should disclose in your advertisement that the card is not readily available. I am extremely disappointed.
Hello Mona, I am sorry that your experience was not good. That is not what we want for our customers. We understand that it can be frustrating when purchasing a gift for someone and it not be available as anticipated. We appreciate any opportunity to answer any questions you may have to help improve the experience. Please feel free to reach out to us at [email protected] if there is anything that we can do to assist. Thank you for your feedback.
Easy to do - sent quickly
We're so happy to hear that your experience was easy and that your item was sent quickly! We truly appreciate your positive feedback.
Thank you for sharing your feedback!
Gifftly is AWESOME !!! you can select from there greeting cards or use something from your photos..I really like where you can change your greeting card messages at anytime up to delivery time...there Customer service dept is absolutely one of the Best !! Always ready to assist if you have any issues..I use giftly once a week and more !! Can't beat this company !!
We are so happy to hear you find our service awesome and appreciate the flexibility to change messages! It's wonderful to know our customer service team has been helpful and that you use us so frequently. Thank you for your kind words!
I've used Giftly many times. It's easy to what you need to do to create a product and then Giftly always delivers the product on time.
We're so happy to hear that our service has consistently met your expectations and that you find it easy to use! We appreciate your kind words.
We are so pleased to hear that your experience with us was easy and simple. We appreciate your kind words!
Love the convience of everything included with gift card. The updates are great too
We're so glad you appreciate the convenience of our gift card and the updates! Thank you for your wonderful feedback.
Slammed my business onto their site without my knowledge or permission. We are not affiliated with this deceptive, overcharging and slow response joke of a company. I had to file on their site to remove my company when I had never given permission to be listed in the first place. There is a class action lawsuit against them for this behavior.
Hello Micaela, I am sorry for the frustration that this may have caused. I understand that it can be upsetting and frustrating when your business is used before information is provided. Our team would love the opportunity to better explain or offer to remove the listing. Please reach out to us at [email protected] and we will be happy to assist. Thank you for the feedback.
Fairly simple to use and recipient received card on time.
We're so glad to hear that our service was easy to use and that the card arrived on time for your recipient. We appreciate your positive feedback!
I bought a gift card for fiery crab, and they would not take it. I gave it as a gift and it was an embarrassment when she went to the restaurant and they would not take it. She was able to cash it in. I would not use your company again.
Hello Tara, I am sorry for the confusion and embarrassment this has caused. It is not our intentions to cause this for our customers. I can understand that it can frustrating when a gift does not work out as intended. I am happy to hear that your recipient was able to cash in their gift. Please reach out to us at [email protected] if there is anything we can do to improve on your experience and we will be happy to help. Thank you for your feedback.
Easy to order and gift card found for my friend’s anniversary.
We are so happy to hear that finding the perfect gift for your friend's anniversary was easy! We appreciate your kind words.
Ease of use, gift arrived on time
We're so happy to hear that you found our service easy to use and that your gift arrived punctually. We truly appreciate your positive feedback!
Close friends of mine have a son who had just graduated from college and they took a week long vacation. One week after returning home, their son collapsed and was rushed to the hospital. He has a severe spinal injury. It’s been close to 60 days and 3 hospitals. He’s finally at a facility that is helping him recover. One of my favorite restaurants is Egg Harbor and they have a location 2 blocks from the hospital. I knew the parents were tired of sandwiches and junk. They were even more excited that the restaurant delivers to the hospital. They are enjoying the food at Egg Harbor. Thank you for helping me provide them with the e-gift card.
We are truly touched by your thoughtful gesture and are glad that we could play a small part in supporting your friends during such a challenging time. It means a lot to us that our food brought some comfort to them. We wish their son a continued recovery.
Love it and very easy to order online! Thank you!
We're so happy to hear you loved it and found ordering online easy! Thank you for your kind words.
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