Giftly is a way to send a monetary gift with a personalized spending suggestion. The funds associated with this purchase will be sent directly to the recipient when they redeem their gift, giving them flexibility to use their gift how they want. Giftly offers a 100% satisfaction guarantee and our customer service team is more than happy to assist with any questions or issues about your order. Please contact us directly at [email protected] with specific information about your gift and we will get back to you within 24 hours.
Written by the business, not verified by us.
Is Giftly legit?
Giftly (giftly.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers love how exceptionally easy and user-friendly the website is when browsing and sending various gift cards to friends and family. People also frequently mention that digital gifts are delivered promptly on the requested schedule with reliable notifications and thoughtful packaging options.
Some reviewers were not happy with unexpected service charges and the complicated redemption process that recipients must complete to access their money. Customers also noted that electronic gift cards sometimes take several days to process instead of arriving immediately as expected. A few individuals mentioned that the overall value feels lacking compared to direct transfers due to extra fees.
Auto-generated from all reviews of this business. For reference only.
I made 2 purchases with Giftly recently and both were very successful. One was delivered via text message and the other USPS with tracking. I was kept informed each step of the way. I made these purchases days before I actually wanted them delivered. I was notified when they were sent out and when they were picked up and even got a thank you from a recipient with Giftly's option. I have ordered from Giftly many times before and have never had a mistake so will continue to use this business. It is a lifesaver!
Reply from Giftly2026-08-03
We're so happy to hear about your consistently positive experiences with us! It's wonderful that our delivery options and communication kept you informed every step of the way. We truly appreciate your continued trust and loyalty. Thank you for sharing your kind words!
The recipient was in dire need of food and had to wait two days for the funds to become available.
Reply from Giftly2026-08-03
Hello Katherine,
I am sorry that the gift did not work out as anticipated. I understand that it can be frustrating when needing the funds for food and they are not made available. Our team would be happy to review and assist further if needed. Please reach out to our team at [email protected] and we will be happy to help.
Thank you for your feedback.
Giftly has a page for my business that appears prominently when people search for our gift cards. Customers have mistakenly believed they were purchasing an official gift card from us, when in fact we have no affiliation with Giftly and we receive none of the funds.
While Giftly includes a disclaimer, the overall presentation is confusing (there is no way this is not intentional) because the page is branded with our business name and appears in search results for our gift cards. As a small business owner, I work hard to provide a good customer experience, and it’s frustrating when customers are unintentionally directed to a third-party service instead of our official gift cards.
Please stop hurting small businesses and intentionally misleading the customers of small business owners.
Reply from Giftly2026-08-03
Hello Christian,
I am so sorry to hear that the suggestion of your business location may be causing some confusion or frustration. That is not the experience that we want for our merchants or our customers. We understand how it can be confusing if customers are not redeeming the gift through our site prior to making a purchase. We would be happy to remove the business listing. Please reach out to our team at [email protected] and providing the listing name and location and the request for removal.
Thank you for your feedback.
I had to pick someone in Iowa from Colorado, because her car broke down she was relocating the gifted funds Are from Domestic Violence Anna’s Mission. It’s an emergency! To get gas along the way I have not seen it yet and I have put two tanks up to three tanks of gas in my car. When I get to the destination, I have to turn around and drive back home. I’m extremely tired and cranky and I have not gotten any help with them.
Reply from Giftly2026-08-03
Hello NS,
I am sorry to hear that you have not heard a response. I can understand how frustrating this can be when you are in need of the funds for travel. Our team would love the opportunity to look into your concern. Please reach out to us at [email protected] and we can review.
Thank you for your feedback.
Honestly, I’m very happy this wasn’t a scam because I was a little worried. But I will use this for future giftgiving. It was so easy. I love the little card that you could send them to.
Reply from Giftly2026-07-31
We're so happy to hear we exceeded your expectations and that you found our gift-giving process easy and enjoyable! We appreciate your kind words.
I stumbled onto Giftly by accident, wanting to send my granddaughter some money and having difficulty since my move out of state to know where or how to make that happen.
The website is very user friendly and I felt the safeguards were in place in order to assure the transaction would go through without a glitch (a couple of other websites had led to complications.). Anyway, the first time I used Giftly I was very pleased. When I returned to purchase another card a couple of months later, the pricing had changed. At first I was confused as the cost jumped from $4.95 (I think it was) to $15.00. I realized at the point of purchased that the increased price included a card. Although it was a nice addition, I would have foregone the card for the lower price as I am on a budget. Sadly this wasn't an option. I hope Giftly will rethink this for older patrons who are on a fixed income but still want to help out younger people. Anyway, that's why I gave them 4 stars and not 5.
Reply from Giftly2026-08-05
We're truly glad you found our website user-friendly and that the initial transaction for your granddaughter was a positive experience.
To confirm, we have not made any recent pricing changes. The processing fee scales with the gift amount due to the increasing costs associated with processing and fulfillment. There is a $1 greeting card fee, but we also have free options available.
If you ever have any questions regarding a future purchase, please don't hesitate to contact our Support team directly at [email protected]. Thank you very much for your feedback and we hope to see you again soon.
Giftly
It's not sufficiently clear how giftly works--especially when specific businesses use giftly as a third-party fulfillment vendor. While giftly does provide a service that's useful, I would not use it again because it's essentially a cash gift, rather than a gift certificate. It's simpler just to give cash than to use giftly.
Reply from Giftly2026-08-03
Hello MCK,
I'm sorry to hear your experience wasn't what you expected. We understand how frustrating that can be. We appreciate the opportunity to learn more and see if we can help. Please contact our Support team at [email protected] if there is anything we can do to improve the experience.
Thank you for your feedback.
I’m really disappointed with my experience with Giftly. Someone sent me a gift card because I needed help right away, but I found out it can take 1–2 days to receive it. When someone sends a gift card, especially to help in an urgent situation, you expect it to be available much sooner. The delay defeats the purpose of sending a e gift card as immediate help.
I think Giftly should make the delivery time much clearer before someone purchases a gift or find a way to offer instant delivery. It’s frustrating to be left waiting when you were counting on those funds.
Reply from Giftly2026-08-03
Hello Rosa,
I am sorry that the funds were not received at the time when needed. I understand how frustrating it can be to expect the funds to be available at a certain time and they are not. Our team would like the opportunity to see if there is anything that we can do to assist. Please reach out to us at [email protected] so that we can review your gift and offer assistance.
Thank you for your feedback.
This process is overly complicated and not timely. Recipient chose virtual redemption so they could use it that day at a restaurant for her birthday but virtual redemption would take 1-3 days. This is not virtual. That is not acceptable since sender paid for gift out of their bank account several days ago. I will never use Giftly again and will tell others of this terrible experience. They will tell restaurant of this bad experience getting a gift card for the restaurant.
Reply from Giftly2026-08-03
Hello Tom,
I apologize that the gift was not made available for the recipient when needed for their restaurant visit. I know that it can be inconvenient to want to use the funds at a certain time and they are not made available. We would like the opportunity to look into your gift and provide assistance if needed. Please reach out to us at [email protected] and we will be happy to review.
Thank you for your feedback.
The gift card I purchased was cancelled for no reason given. To make this experience even more terrible, it is taking forever for them to give me my refund. They take my money almost immediately, but it takes days to return. I will never use Giftly again!
Reply from Giftly2026-07-30
Hello Shaun,
I am sorry that the gift you were anticipating was cancelled. I know when you are expecting a gift it can be disappointing to not receive the gift. I am reaching out to provide additional information regarding the cancellation and our refund process. If you would like to reach out you can reach us at [email protected] or respond in the email I am sending.
Thank you for your feedback.
I sent this as a birthday gift to my brother-in-law. He received the gift card but the enclosed card was for someone else! There was obviously some confusion. My sister had to contact Giftly several times to find out who the gift card was actually from! It was Not the online gift experience that I had wanted. Very disappointing
Reply from Giftly2026-07-30
Hello Roberta,
I am so sorry to hear that this happen. I completely understand your frustration and disappointment. Our team is currently reviewing and reaching out to discuss if we can be of assistance. You can also reach out to us any time at [email protected].
Thank you for your feedback.
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