Giftly is a way to send a monetary gift with a personalized spending suggestion. The funds associated with this purchase will be sent directly to the recipient when they redeem their gift, giving them flexibility to use their gift how they want. Giftly offers a 100% satisfaction guarantee and our customer service team is more than happy to assist with any questions or issues about your order. Please contact us directly at [email protected] with specific information about your gift and we will get back to you within 24 hours.
Written by the business, not verified by us.Giftly (giftly.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, User experience. Last updated 2026-08-12.
Reviewers had a great experience with this company. Consumers love how exceptionally easy and user-friendly the website is when browsing and sending various gift cards to friends and family. People also frequently mention that digital gifts are delivered promptly on the requested schedule with reliable notifications and thoughtful packaging options. Some reviewers were not happy with unexpected service charges and the complicated redemption process that recipients must complete to access their money. Customers also noted that electronic gift cards sometimes take several days to process instead of arriving immediately as expected. A few individuals mentioned that the overall value feels lacking compared to direct transfers due to extra fees.
Auto-generated from all reviews of this business. For reference only.She has not been able to get the money as yet!
Hello Neetu, I am sorry to hear that the recipient has not received their funds. I can understand that it can be frustrating when funds are not received when anticipated. I have reviewed your order and reached out to provide additional assistance if needed. Thank you for your feedback.
i viewed the card and it was lovely. thank you
We are so happy to hear you loved the card! We appreciate your kind words.
It was easy to make my gift selections and there were many price points.
We're so glad you found our gift selection easy to navigate and appreciated the variety of price points we offer. We value your positive feedback!
Great experience. Easy to place my order. Delivered timely, and I had options.
Thank you for sharing your experience!
Giftly was super easy to use even for someone who isn’t very computer savvy! I wanted the gift card to be delivered a few days after I inputted it and it was done perfectly! I’ll definitely use Giftly again.
We're so glad to hear that using our service was easy and that the delivery was perfectly timed! We appreciate your kind words.
This company doesn't give electronic gift cards quickly enough. It takes 1-2 days to process so if your in a hurry like I was it's not for you. I'm requesting a refund because my son couldn't use if for a field trip that happened the next day since it wasn't clear when I purchased that it would take that long to obtain. Haven't heard back on my refund yet.
Hello Raquel, I apologize that the gift was not ready for your sons trip. I know that this can be frustrating when wanting something immediately. A member of our team has reached out via email to provide information and assistance with your request. You should have that in your inbox now. Please let us know if there is anything we can do to assist. You can also reach out to our team at [email protected]. Thank you for your feedback.
Thought this virtual gift card was going to be accessible immediately but I had to wait 1-3 days for the virtual card. I will use you guys again.
Hello Bernadette, I apologize that there was a wait to access the virtual card. I can understand how this can be frustrating when expecting access right away. I have reviewed your gift and reached out to you to provide additional assistance if needed. You can also reach out to us at [email protected] if needed. We are happy to assist. Thank you for your feedback.
We made a mistake on the delivery email, and Gifty helped us correct the error. Great service!
We're happy to help! Thank you for sharing your experience.
I got the service for my boyfriend and he was unable to redeem gift unless he put his banking info or wait a week fie a physical card. I wanted him to receive the gift immediately
Hello Tanisha, I am sorry that your boyfriend was not able to use the gift when anticipated. I know that it can be disappointing when you are anticipating the funds to be available sooner. I have reviewed the gift and reached out to your personally to offer assistance. You can also reach our team at [email protected]. Thank you for your feedback.
You did good. It was a new experience and both the recipient and I thought there would be a QR code or some direct connection to the Panini Grill which was the gifting idea. So the execution of the gift is a little anticlimactic in its Los of connection from the place to the bank account.
Thank you so much for sharing your experience and feedback.
Disappointed that I didn’t receive an actual gift certificate.
Hello John, I am sorry to hear that this gift has not been the best experience. I can understand that not receive the redemption in a certain way can be disappointing. We would appreciate the opportunity to see what we can do to improve your experience. I will be reaching out shortly to offer assistance. Thank you for your feedback.
Easy, fun, quick way to give a virtual gift card!
We're so happy to hear that! Thank you for sharing.
The e-card was sent exactly when I requested it.
We're so pleased to hear that the e-card was delivered precisely when you wanted it to be. Thank you for sharing your positive experience with us!
The app was easy to use a traceable easily. I really liked the greeting cards was great.
We're so happy to hear you found our app easy to use and enjoyed the greeting cards! Thank you for your positive feedback.
It is a rip off what's the point of sending an egift card if the recipient has to wait up to a week to use it I could have just sent cash
Hello Scott, I am sorry to hear that you did not have a good experience. I can understand that it can be frustrating to not have the redemption arrive immediately. We would love the opportunity to look into this further. Please reach out to us at [email protected] Thank you for your feedback.
I wanted to recognize Sladjana for the excellent customer service I received. Someone sent me a gift card and I went through the process of requesting a physical card. After some weeks had passed after I received email confirmation that it was sent, I contacted customer service and Sladjana replied that their records show it was sent, to give it a few more days, high I did. After another week passing, I contacted Sladjana and indicated that I still hadn’t received the card. Sladjana said a new card would be issued, confirmed in an email that it was sent and, if not received, to let them know. About a week later I received the physical card in the mail and activated it with no problem. Excellent customer service by Sladjana! Please forward this to Sladjana, deserving of praise! Len Mattas
We are so pleased to hear about your positive experience with our customer service team! It's wonderful to know that we were able to assist you effectively with the gift delivery. We truly appreciate you taking the time to share your kind words and recognize our team member's excellent support. Your feedback is incredibly valuable to us, and we are glad we could ensure a smooth resolution for you.
After multiple attempts to purchase a gift card from the store’s website, I was unable to determine whether I would receive it via email or a physical card at my address. Giftly was easy to use and maneuver through. It went to my recipient on time! It was worth paying the fee.
We're so glad you found our service easy to use and that your gift arrived on time! We appreciate you highlighting the clarity of our delivery options.
It was timely. Appreciated that.
Thank you for sharing your experience!
We're so glad to hear that you found our product very easy to use. We truly appreciate your positive feedback!
I own Amenities Day Spa & Salon in Fresno, and Giftly is selling "gift cards" for it without my permission. No partnership. No relationship. They never even asked. And it is not a real gift card. It is a Giftly product with an added fee, redeemable as cash anywhere, that my front desk cannot honor like a normal gift card. Customers pay more, get confused, and I clean up the mess. Profiting off a business name you never had permission to use, then making the owner beg to opt out, is predatory. Buy gift cards directly from the business. And if you own one, check whether Giftly is doing this to you too.
Hello Christopher, I am sorry for the frustration this experience has caused. We understand that seeing your business listed without knowledge can be upsetting. We understand the time you have put into address the concern and away from your business. We would love the opportunity to explain further. A member of our team is currently reviewing the communications we have received from you and will be in contact shortly. Thank you for your feedback.
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