Giftly is a way to send a monetary gift with a personalized spending suggestion. The funds associated with this purchase will be sent directly to the recipient when they redeem their gift, giving them flexibility to use their gift how they want. Giftly offers a 100% satisfaction guarantee and our customer service team is more than happy to assist with any questions or issues about your order. Please contact us directly at [email protected] with specific information about your gift and we will get back to you within 24 hours.
Written by the business, not verified by us.Giftly (giftly.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, User experience. Last updated 2026-08-12.
Reviewers had a great experience with this company. Consumers love how exceptionally easy and user-friendly the website is when browsing and sending various gift cards to friends and family. People also frequently mention that digital gifts are delivered promptly on the requested schedule with reliable notifications and thoughtful packaging options. Some reviewers were not happy with unexpected service charges and the complicated redemption process that recipients must complete to access their money. Customers also noted that electronic gift cards sometimes take several days to process instead of arriving immediately as expected. A few individuals mentioned that the overall value feels lacking compared to direct transfers due to extra fees.
Auto-generated from all reviews of this business. For reference only.Always a Smooth, easy transaction. Always delivered as scheduled.
We're so happy to hear that your transactions are always smooth and easy, and that deliveries consistently arrive as scheduled. We appreciate your kind words!
Process was easy and fee wasn’t terrible but you get what you pay for and the convenience of not shopping for the gift and card makes it worth it .
We're so glad to hear our process was easy and convenient for you! Thank you for sharing your positive experience with us.
Best service I ever had. So fast and simple. Thank you Giftly for a wonderful experience. Definitely will use your app again. Thank you, L Weinreb
We're so happy to hear that! Thank you for sharing.
I thought I was buying a Shop Rite gift card for my sister in law. It wasn’t and it was difficult to retrieve the gift card a Mastercard. We both were very disappointed and didn’t like putting the bank information out there. Will never do it again!!!!!!!
Hi Janet, Thank you for your review, and I’m so sorry for any frustration this has caused. That’s definitely not the experience we want for our customers. We do our best to explain how Giftly works on our website, including a dedicated “How It Works” page as well as a disclosure at checkout noting that the gift is to be redeemed for money. If you have any further questions or concerns, please contact us directly at [email protected] Giftly
Recipient did not receive her birthday gift.
Hi Jonathan, We're so sorry to hear this. Our records indicate your recipient redeemed their gift on Jul 13, 2026. Please contact us directly at [email protected] with any further questions or concerns. Giftly
It was so easy to send the gift . Thanks
We're happy to hear that sending your gift was so easy. We appreciate your review!
Thank you all the times I bought gift cards. My family members have got it right away with no difficulties so that’s a one thing that I honor and respect that they’re able to get it without difficulty. Thank you for your great company. Look forward to buying more
We're so happy to hear this. Thank you for sharing your experience!
Thank you so much for sharing your experience!
Giftly was just very easy. I'll definitely use it again.
We are so glad you found us easy to use! We appreciate your positive feedback and look forward to your continued use.
We're so happy to hear that the birthday gift was a success and worked great! We truly appreciate your wonderful feedback.
I will never use griftly again! You billed my credit card the same day I purchased it, my daughter's got the little cutsie card but she has not been able to use the card, something about you all still verifying it! This is ridiculous. You've got my $200 but you haven't given it to my daughter !
Hi Paula, We're so sorry to hear of the trouble. It looks as though your daughter has been able to use her gift. Please contact us directly at [email protected] with any further questions or concerns. Giftly
Can't use the giftcard at business advertised for. I also received a giftcard, but can't access it.
Hi there, We're so sorry to hear this. Our Support team is following up with you to best assist. Giftly
I didnt have to worry about theft and the whole convenience of the gift was great. It seems anymore there is so much that does not get delivered or is taken in the process of sending a gift card.
We are delighted to hear that our service provided you with peace of mind regarding the safe delivery of your gift. We understand the importance of secure gift-giving.
We're so glad to hear it!
Everything was delivered within seconds! And dad sent me a e-gift message back 😊
We're so happy to hear about your quick delivery and the thoughtful thank you message from your dad! Thank you for sharing your positive experience.
Cancelled my order within 1/2 hour of purchasing. Said I was all set. Sent me the order and charged me for it anyway. Product sucks! Said they could only give me 25% back. I was willing to ship Products back. Don’t want them! Awful! Now they ghosted me. I doubt I’ll get a credit
Hi Mary, We're so sorry for the trouble. The order referenced in your review was redeemed by your recipient. There also was no shipment associated with your order. A member of our team will reach out to you for direct assistance. Giftly
We're so happy to hear that! Thank you for sharing.
It took so long to be delivered.
Hello Debbie, I am sorry the gift took too long to arrive. I know this can be frustrating when you wan to deliver a gift at a certain time. We are happy to look into this further if needed. You can reach our team at [email protected]. Thank you for your feedback.
Gift certificate was easy to use. Bought it for a birthday gift. Best purchase ever!!
We are so happy to hear that our gift certificate was a perfect birthday purchase! We appreciate your wonderful feedback.
I purchased a gift card and waited 2 days only for it to end up canceled without REASON!!!! NOT HAPPY OR IMPRESSED. I opted for a different Gift card company and they emailed gift card within 5 minutes!!!!
We're so sorry for the frustration. We have a robust system in place to recognize and cancel potentially fraudulent or suspicious purchases. We attempt to be vigilant in protecting our customers and limiting fraud on our website. Unfortunately, that means we may occasionally mistake a legitimate purchase as unauthorized, and as a result, cancel it for the security of the cardholder. We do apologize if your order was cancelled in error. Giftly
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