About GoodCar
Data updated- Website
- goodcar.com
- Category
- Public & Local Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 98% (48/49)
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About this business
We love car people! We know all about cars and more.Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions.Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Written by the business, not verified by us.Is GoodCar legit?
GoodCar (goodcar.com) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-09-03.
What reviewers say
AI generatedReviewers consistently had a great experience with this company. People frequently mention that company representatives are remarkably kind, knowledgeable, and genuinely invested in making interactions pleasant and productive. Consumers truly value how efficiently support staff handles transaction concerns and provides reassuring guidance throughout the entire process. However, some people mentioned unexpected charges and automatic monthly subscription renewals after completing a single vehicle lookup. Reviewers expressed frustration regarding hidden fees and difficulties encountered when attempting to navigate online membership cancellations. A few individuals also experienced initial challenges with delayed email communication before successfully getting their billing problems sorted out.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent Customer Service
Excellent Customer Service. Very helpful and professional.
Customer service is great
Customer service is great. They responded to my request so quickly and solved the issue in one day. Perfect. I will definitely use then in the future.
Mari was able to help and even followed…
Mari was able to help and even followed up to make sure I got an email confirmation.
Reply from GoodCar2026-09-02
Hello Cesar, Thank you very much for your 5-star review. We are delighted to hear that Mari was able to assist you and went the extra mile by following up to ensure you received your email confirmation. We truly appreciate your kind feedback and will be sure to share your comments with Mari and the team. Thank you for choosing us, and we look forward to assisting you again in the future. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Got the information I needed and…
Got the information I needed and canceling was easy. Even though I was a few hours late the representative that helped was extremely polite and helpful in helping me cancel and get a refund. Unlike other companies.
Reply from GoodCar2026-09-02
Hi Jackie, We are so pleased to hear that our team was able to assist you efficiently and courteously with your cancellation and refund. We always strive to make these processes as smooth as possible for our customers. Thank you for sharing your positive experience with us! Have a great day ahead, and stay safe! Best, Lovely Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Overall Great
Just communicated well, response time was quick, professionalism was implied, and corrections were made.
Extremely disappointing..
Extremely disappointing... One is led to believe that you will get a report with lots of information and what was given to me had not one item that was of interest to me... CARFAX is a million times better.. Don't waste your time or your money to fall for the scam!!
Goodcar lives up to its name
Prompt and helpful customer service!
Reply from GoodCar2026-09-01
Hello William, Thank you very much for your 5-star review! We’re delighted to hear that you feel GoodCar lives up to its name and that you experienced prompt and helpful customer service. We truly appreciate your kind feedback and your support. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
WATCH OUT!
WATCH OUT! they will bill you $29.95/mo after 7 day. Be sure to cancel their "7-day unlimited" plan immediatly after you're done using their services. I promptly called in and a refund was issued. I then deleted my account.
Reply from GoodCar2026-09-02
Hello Karl, Thank you for bringing this matter to our attention. We are sorry to hear about your experience and understand your concern regarding the subscription charge. We have checked our records, but unfortunately, we were unable to locate an account under the name provided. To help us investigate this further and provide appropriate assistance, could you please share additional details associated with the account, such as the email address used to register? If possible, please also provide a link to the account or any relevant account details so that our team can review the matter and assist you further. We would appreciate the opportunity to look into this for you and resolve the issue. Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Joy from customer service was great to…
Joy from customer service was great to deal with. She answered my questions and resolved my issues while keeping an upbeat and helpful attitude at all times.
Reply from GoodCar2026-09-01
Hello Jerry, Thank you very much for your 5-star review. We are delighted to hear about your positive experience with Joy. It is wonderful to know that she was able to answer your questions, resolve your concerns, and provide helpful and friendly support throughout. We will be sure to share your kind feedback with Joy, as we know she will greatly appreciate it. Thank you for choosing our service and for taking the time to share your experience with us. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Easy to understand
Very easy to access the information and laid out in a good format.
Reply from GoodCar2026-09-01
Hello Tabitha, Thank you very much for your 5-star review. We are pleased to hear that you found the information clear and easy to understand, and that you were able to access it easily. We also appreciate your kind comments regarding the presentation and format. Thank you for choosing our service. We truly appreciate your support. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Helped me cancel my subscription
The representative over the phone was very helpful and he helped me cancel my subscription so I really appreciate the effort
Reply from GoodCar2026-08-30
Hello, Thank you for your 5-star review! We’re glad to know that our representative was helpful and made the cancellation process easy for you. We truly appreciate your kind feedback and your recognition of our team’s efforts! Sincerely, Meliza Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Customer Service
The customer service person was absolutely amazing. Not only were they kind and understanding but they were knowledgeable and assuring. Insanely good service
Reply from GoodCar2026-08-30
Hi, Thank you for your wonderful 5-star review! We’re glad you had such a positive experience with our customer service team. It’s great to know that our representative was kind, knowledgeable, and reassuring. We truly appreciate your feedback and are grateful for your support! Sincerely, Meliza Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
In my own opinion
In my own opinion, It's look like a scam service. There is no quick unsubscribe button for the service. The chatbot ignores inquiries regarding this.
Reply from GoodCar2026-08-31
Hello Pavel, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns regarding the cancellation process. We were unable to locate an account under the name provided. To assist you further and review your subscription, could you please provide additional details associated with the account, such as the email address used to register or any relevant account information? Alternatively, you may provide us with a link to the account so we can investigate the matter and assist you with the cancellation request. We take concerns regarding billing and account management seriously and would appreciate the opportunity to look into this for you. Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Customer service was fast and resolved…
Customer service was fast and resolved my issue right away
Reply from GoodCar2026-08-29
Hello Ashfiqur, Thank you for your great feedback! We’re glad our customer service team was able to respond quickly and resolve your issue. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
notice before invoice or charge !!
Reply from GoodCar2026-08-29
Hello John, I appreciate you leaving a review. My apologies for the frustration and inconvenience this has caused. On our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll the customer in a monthly subscription billed at $29.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page, with a checkbox for the customer to acknowledge that they have read our Terms of Service and Billing Terms. I can see that you’ve contacted our Email Support and have been issued a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Good company
Good company they refunded me very nicely will do business again with them
Reply from GoodCar2026-08-29
Hello Jessica, Thank you for your review! We’re pleased we were able to resolve the issue and provide you with a smooth refund experience. We look forward to doing business with you again! Have a nice day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Check Cancellation Membership Status
Hi, the service is great. I paid for a trial membership and cancelled on August 28, but I still want to confirm that my membership was cancelled successfully or not ?
Reply from GoodCar2026-08-29
Hello Nguyenle, Thank you for your positive feedback! We’re glad you found our service great. I would love to check your account, but I could not locate one using the name you provided in this review. Please give us a call or email us at [email protected]. Rest assured, we're here to help. I look forward to hearing from you. Have a great day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Confusing Dark Pattern SUBSCRIPTION
While the service was fine, not very much information for my old car but whatever, the cheap 7 day trial period is very misleading and I was charged $30 a week later for their subscription. I understand I should have paid more attention while making an account but it does not forgive the misleading sales tactics. I could never recommend a company with these shady practices. If the subscription was worth it then people would not have to be dark patterned into getting it.
Reply from GoodCar2026-08-30
Hi, Thank you for sharing your feedback. We’re sorry to know that you were disappointed with your experience and felt that the trial and billing process was misleading. We’d like to clarify that our 7-day trial is available to all new customers. During checkout, we state that the trial will automatically convert to a $29.95 monthly subscription if it is not canceled within the seven-day trial period. The checkout page also includes an Order Summary and requires customers to acknowledge our Terms of Service and Billing Terms before completing the purchase. We understand that the information available for your older vehicle may not have met your expectations, and we appreciate you bringing this to our attention. Sincerely, Meliza Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Easy to get refund
Reply from GoodCar2026-08-28
Hi Jaheim, We're glad to hear that our refund process was easy for you. We appreciate your positive feedback! Have a great day ahead, and stay safe! Best, Lovely Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
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