GoodCar

Hello Deborah, Thank you for sharing your feedback. We’re pleased to hear that Dexter was able to assist you and resolve your concern regarding the subscription. We sincerely apologize for any confusion or frustration this may have caused. We take transparency and clear communication regarding our services and charges very seriously, and your feedback is valuable in helping us improve the customer experience. Thank you again for bringing this to our attention, and we appreciate your understanding. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315

Hi Braiden, Thank you so much for your 5-star review! We’re thrilled to hear that you had a great customer service experience and that we delivered exactly as advertised. We truly appreciate your support! Sincerely, Mary Voice of Customer Specialist

Hi Todd, Thank you so much for the 5-star review! We truly appreciate your support and are glad we could provide you with a quick and positive experience. 🌟 Sincerely, Mary Voice of Customer Specialist

Hello Lucas, Thank you very much for your 5-star review. We are delighted to hear that we made the process easy and straightforward for you. We truly appreciate your feedback and are pleased that you had a positive experience with our service. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315

Hello Sean, Thank you very much for your wonderful 5-star review! We are delighted to hear that you found our service quick, efficient, and easy to use. It is also great to know that our Customer Service team was responsive and helpful. We truly appreciate your kind words and support, and we look forward to assisting you again in the future. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315

Hi Peggy, Thank you for sharing your experience! We’re glad Jonah was able to assist you and help resolve your request. We truly appreciate your kind words and are happy we could make the process as smooth as possible. Thank you for giving us a try, Peggy! 🌟 Sincerely, Mary Voice of Customer Specialist

Hi Dolores, Thank you so much for your kind words! We’re thrilled to hear that Prince listened and addressed your request. We’ll be sure to share your feedback with him. We’re so glad to know you’re a happy customer! Sincerely, Mary Voice of Customer Specialist

Hi Kelly, Thank you for sharing your experience! We’re glad our team was able to assist you with canceling your trial and make the process easy and straightforward. We truly appreciate your kind feedback! Sincerely, Mary Voice of Customer Specialist

Hello Daniel, Thank you for your review! We’re glad GoodCar made checking the vehicle’s VIN easy and straightforward. We’re pleased that the process worked well for you as an infrequent car buyer and that managing your account was hassle-free. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315

Hi Jared, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns regarding the charges. After reviewing your account, we confirmed that you signed up for a $1.95 7-day trial on July 11. The pre-checkout page clearly indicated that this was a 7-day trial that would automatically renew unless canceled. A welcome email was also sent after signup, confirming the trial details, the exact date the monthly subscription fee would apply, and instructions on how to cancel. We found no cancellation request on the account, and the subscription was not canceled through the app or website, which is why additional attempts were made to charge the payment method on file. To resolve this, I have now canceled your account, and a cancellation confirmation should have been sent to the email address on file. You were not successfully charged for August, and there will be no further charges. Should you have any further concerns or need clarification, please do not hesitate to reach out to us at https://goodcar.com/support. Sincerely, Mary Voice of Customer Specialist

Hello Stephen, Thank you for your review! We’re glad we could help you avoid buying a lemon. It’s great that our service gave you the confidence to make a better-informed decision. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315

Hello Joe, Thank you for sharing your feedback. I'm sorry that you found the subscription cancellation process difficult. I understand how frustrating that can be. You can cancel the subscription by logging in to your account, going to the "Support" tab, and selecting "Account Cancellation" or "Cancel Subscription" in the Contact Us form, or by contacting support via chat, email, or phone. I would love to help turn things around, but I could not locate an account associated with the name you provided in this review. Please give us a call or email us at [email protected]. Rest assured, I'm here to help. I look forward to hearing from you. Have a great day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315

Hello Knox, Thank you for leaving a review. I'm sorry you felt the cancellation process was difficult and frustrating. This is not the kind of experience we wanted for you. You can cancel the subscription by logging in to your account and selecting "Account Cancellation" or "Cancel Subscription" in the Contact Us form, or by contacting support via chat, email, or phone. Our records show that your account has been canceled, and you will not see any future charges. Your access expired yesterday, August 21, 2026. Rest assured, we are continually working to make our cancellation process clearer and more straightforward. Thank you for bringing this to our attention. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315

Hello Paul, Thank you for your review. My apologies for the confusion and inconvenience this has caused. Our checkout page states that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll the customer in a monthly subscription if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge that they have read our Terms of Service and Billing Terms. I would love to help check your account, but I could not locate one using the name you provided in this review. Please give us a call or email us at [email protected]. Rest assured, I'm here to help. I look forward to hearing from you. Have a great day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315

Hello Adrian, Thank you for sharing your feedback. We sincerely apologize for the frustration and concern regarding the charges and your experience with our customer support. We were unable to locate an account under the name provided in your review. To help us investigate your concerns regarding the charges and provide further assistance, please provide additional account details, such as the email address associated with the account, order information, or other relevant account details. For further assistance, please contact us through the following account support link: [email protected] We would appreciate the opportunity to locate your account, review the matter, and work toward an appropriate resolution. Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315

Hello Brooklynn, Thank you for your 5-star review! We’re delighted to hear that you found our customer service efficient and considerate. Your feedback means a great deal to our team. We truly appreciate your support and look forward to assisting you again in the future. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315

Hello Lyndrew, Thank you very much for your outstanding 5-star review. ⭐⭐⭐⭐⭐ We are delighted to hear that you found our information to be world-class and more accurate than Carfax. We greatly appreciate your kind words and your confidence in our service. Thank you for choosing us, and we look forward to serving you again in the future. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315

Hello Vinicius, Thank you for sharing your feedback. We take concerns regarding billing and subscriptions very seriously. We offer free reports through a 7-day trial, as clearly stated on our checkout page. The checkout explains that the trial will automatically convert to a $29.95 monthly subscription unless canceled. Customers must also check a box confirming that they have read and agreed to our Terms and Billing Policy before completing the order. I carefully reviewed your account and found that a chargeback has been initiated. We recommend reaching out to your financial institution to confirm the expected processing time for the chargeback. As a result, please note that you have been removed from our email lists, your login credentials have been deactivated, and all active subscriptions have been canceled. You will not receive any future charges from us. We’re sorry to hear that your experience led to this concern. We appreciate the opportunity to review the matter and take appropriate action. Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315

Hello Joshua, Thank you very much for your wonderful review! We’re delighted to hear that you found our customer service fast and clear. Providing prompt, helpful, and transparent support is very important to us. We truly appreciate your kind feedback and your trust in our service. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315

Hello Irene, Thank you so much for your 5-star review! We’re pleased to hear that our Customer Support team responded promptly when you reached out regarding the automatic renewal and was able to credit your account as requested. We understand how unexpected a renewal charge can be, and we’re glad we could resolve the matter quickly and provide you with the assistance you needed. We truly appreciate your kind words and your feedback about our service. Thank you for choosing us! Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315