We love car people! We know all about cars and more.Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions.Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Written by the business, not verified by us.
Is GoodCar legit?
GoodCar (goodcar.com) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers consistently had a great experience with this company. People frequently mention that company representatives are remarkably kind, knowledgeable, and genuinely invested in making interactions pleasant and productive. Consumers truly value how efficiently support staff handles transaction concerns and provides reassuring guidance throughout the entire process.
However, some people mentioned unexpected charges and automatic monthly subscription renewals after completing a single vehicle lookup. Reviewers expressed frustration regarding hidden fees and difficulties encountered when attempting to navigate online membership cancellations. A few individuals also experienced initial challenges with delayed email communication before successfully getting their billing problems sorted out.
Auto-generated from all reviews of this business. For reference only.
Not a good site. I did their trial for a car I was buying and the report they provided didn't provide a lot of information. On top of that, they auto renewed my subscription even though I immediately said to cancel it. If you go into your account, there is no cancel subscription button. You have to actually message them to cancel it.
Reply from GoodCar2026-08-15
Hello Pete,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs and that the cancellation process was frustrating. We source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Additionally, our checkout page states that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll the customer in a monthly subscription if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge that they have read our Terms of Service and Billing Terms.
I would love to help check your account, but I could not locate one using the name you provided in this review. Please give us a call or email us at [email protected]. Rest assured, we're here to help.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I requested a full report on a car I was planning to buy. You charged me the fee for the report, but you never sent me the report.
Reply from GoodCar2026-08-15
Hello Mohamed,
I appreciate you leaving a review, and I'm sorry that we were unable to provide the information you needed. This is not the kind of experience we wanted for you.
I would love to help turn things around, but I could not locate an account associated with the name you provided in this review. Please give us a call or email us at [email protected]. Rest assured, I'm here to help.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Marcus,
Thank you for your 5-star review! We’re glad the issue was resolved.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hi Dale,
Thank you for your wonderful 5-star review! We're delighted to hear that your concern was resolved efficiently. Providing prompt and effective assistance is always our goal, and we're glad we could help. We truly appreciate your support and thank you for choosing our service!
Sincerely,
Bianca
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Website will not let you cancel and it bills you outta nowhere. I just wasted $26 because I couldn't find the cancel subscription on their webpage. It seems very predatory if you can't cancel from their website and it charges you days later
Reply from GoodCar2026-08-13
Hello Nathan,
Thank you for sharing your feedback. I sincerely apologize for the inconvenience and frustration you experienced while attempting to cancel your subscription. I understand how frustrating it must be to be charged when you were unable to find the cancellation option on our website.
You can cancel the subscription by logging in to your account, going to the "Support" tab, and selecting "Account Cancellation" or "Cancel Subscription" in the Contact Us form, or by contacting support via chat, email, or phone.
I would love to help turn things around, but I could not locate an account associated with the name you provided in this review. Please give us a call or email us at [email protected]. Rest assured, I'm here to help.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Anthony,
Thank you very much for your 5-star Trustpilot review! We are delighted to hear that you were pleased with our service. Your kind feedback is greatly appreciated and encourages our team to continue providing excellent service to every customer.
We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Agent Daniel was very helpful and resolved my queries
Thank you
Reply from GoodCar2026-08-12
Hello Raghavendra,
Thank you very much for your 5-star review. We are delighted to hear that Daniel was helpful and able to resolve your queries efficiently. We will be sure to share your kind feedback with him.
We truly appreciate you taking the time to share your positive experience and thank you for choosing our service.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
When I had trouble canceling they were so helpful and fast and responding to me. Definitely will be using these services again the the future.
Reply from GoodCar2026-08-12
Hi Sydney,
Thank you for your wonderful 5-star review! We're so glad our support team was able to assist you quickly and make the cancellation process as smooth as possible. Providing prompt, helpful service is always our goal, and it means a lot to know we made a positive impression. We truly appreciate your kind words and look forward to assisting you again whenever you need us!
Sincerely,
Bianca
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Bonnie,
Thank you very much for your 5-star review. We truly appreciate your kind words regarding our customer service. It is wonderful to know that you had a positive experience with our team. We greatly value your feedback and look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
The initial report works, they also refunded me the subscription fee i did not need
Reply from GoodCar2026-08-13
Hello Valor,
Thank you for sharing your feedback. We are sorry to hear that you were disappointed with your experience and understand your concerns regarding the subscription and associated charge.
We strive to make our pricing and subscription terms clear and transparent, and we take feedback like yours seriously. Nonetheless, since you haven't used the service beyond the trial, the account has been canceled, and we issued a refund of $29.95 as a one-time courtesy. Please allow 3–5 business days for the funds to be placed back into your account.
We appreciate you bringing your concerns to our attention and hope this resolution helps address the situation.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Omer,
Thank you very much for your 5-star review! We’re delighted to hear that you found our service quick and easy to use. We truly appreciate your kind feedback and are grateful for the opportunity to serve you.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I had a great experience with The Good Car Service while purchasing our Cadillac Escalade. Their customer service was excellent from start to finish, and they were professional, helpful, and responsive throughout the process.
What really stood out to me was the detailed vehicle report they provided. The information gave us a much better understanding of the SUV’s history and condition and, most importantly, gave us valuable information that we were able to use during the negotiation. The report helped us feel confident in the purchase and ultimately played a significant role in helping us get a better deal on the Escalade.
I truly appreciate the level of detail, transparency, and customer service they provided. If you’re considering purchasing a vehicle and want additional information to help make an informed decision and negotiate with confidence, I would definitely recommend The Good Car Service.
Reply from GoodCar2026-08-11
Hello Christopher,
Thank you for taking the time to share such a thoughtful 5-star review. We are delighted to hear that you had an excellent experience with GoodCar while purchasing your Cadillac Escalade.
It is especially rewarding to know that our vehicle report provided valuable insight into the vehicle’s history and condition and helped you negotiate with confidence. Our goal is to provide detailed and transparent information that helps customers make informed decisions when purchasing a vehicle.
We sincerely appreciate your kind words regarding our customer service and your recommendation. Thank you for choosing GoodCar, and we wish you many enjoyable miles in your Escalade!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I really like the service! I just wish I had known about the monthly charges after the first week! Hopefully, that will be waived!
Thanks,
AL
Reply from GoodCar2026-08-11
Hello Alan,
Thank you for your 5-star review and for sharing your feedback. We’re pleased to hear that you had a great experience with our service.
We understand your concern regarding the monthly charges. We’re happy to confirm that your account has been canceled, and you will not incur any further charges.
We truly appreciate your feedback and your support. Thank you for choosing GoodCar, and we hope to have the opportunity to assist you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Very timely and appropriate response, thank you. Your explanation was well structured and thoughtful!
Reply from GoodCar2026-08-12
Hello William,
Thank you very much for your 5-star review and for your kind feedback. We are delighted to hear that you found our response timely, appropriate, and clearly structured. It is especially encouraging to know that our explanation was thoughtful and helpful.
We truly appreciate you taking the time to share your experience and thank you for your continued trust.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
You deal well with customers. Thank you for your help.
Reply from GoodCar2026-08-10
Hello Imene,
Thank you very much for your 5-star review and for your kind words.
We are delighted to hear that you were pleased with the way our team handled your request and that you received the help you needed. Your appreciation means a great deal to us and motivates our team to continue providing excellent customer service.
Thank you again for your support. We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Very helpful, patient, kind and provided me with the support I was looking for.
Reply from GoodCar2026-08-10
Hello Natalie,
Thank you very much for your 5-star review and for taking the time to share your experience.
We are delighted to hear that our team was helpful, patient, and kind, and that you received the support you were looking for. Providing compassionate and attentive customer service is very important to us, and we truly appreciate your kind feedback.
Thank you again for your trust and support. We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Myra,
Thank you very much for your 5-star review and for sharing your wonderful feedback.
We are delighted to hear that you loved your experience with us. Your satisfaction means a great deal to our team, and we truly appreciate you taking the time to share your positive experience.
Thank you for choosing us. We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
It was easy to communicate and resolve an issue. I really apprciated.
Reply from GoodCar2026-08-10
Hello Solomon
Thank you very much for your 5-star review and for sharing your feedback.
We are delighted to hear that it was easy to communicate with our team and that we were able to resolve your issue efficiently. We truly appreciate your kind words and are pleased to know that you had a positive experience.
Thank you for choosing us. We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Great customer service. Very responsive to the e-mail regarding my 7 day cancelation. Responded in a timely manner. The website gave me all of important information that i needed. my overall experience was great from start to finish. I am comfortable with spreading the knowledge to others about Good car and i will be using Good car in the future.
Reply from GoodCar2026-08-11
Hello Deandre,
Thank you for taking the time to share your positive experience with GoodCar. We are pleased to hear that you found our customer service responsive and our website informative and helpful throughout your experience.
We greatly appreciate your kind feedback and your willingness to recommend GoodCar to others. Your satisfaction is very important to us, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Cant trust this place to prvide accurate information. every other report program identified a year old accident report but this place failed to even list and accident and went as far as to say there are no reported accidents. Buyer beware If you cant trust this place to provide accurate info then what else would they be missing. Glad I paid for miss information
Reply from GoodCar2026-08-11
Hello Jay,
We’re sorry to hear that your experience with GoodCar did not meet your expectations. We understand how important accurate vehicle history information is when making an informed purchasing decision, and we take your concerns seriously.
We were unable to locate an account under the name provided. To help us investigate this matter and review the report in question, please provide the email address associated with your GoodCar account, the VIN of the vehicle, or a link to the account/report. With these details, our team can look into the information available for the vehicle and provide further assistance.
We appreciate you bringing this to our attention and look forward to the opportunity to review the matter with you.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
vinclarity.com
Zilocar
EpicVIN Vehicle History Reports
Bumper
BeenVerified.com
CARFAX
Autocheck
InfoTracer