We love car people! We know all about cars and more.Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions.Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Written by the business, not verified by us.
Is GoodCar legit?
GoodCar (goodcar.com) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers consistently had a great experience with this company. People frequently mention that company representatives are remarkably kind, knowledgeable, and genuinely invested in making interactions pleasant and productive. Consumers truly value how efficiently support staff handles transaction concerns and provides reassuring guidance throughout the entire process.
However, some people mentioned unexpected charges and automatic monthly subscription renewals after completing a single vehicle lookup. Reviewers expressed frustration regarding hidden fees and difficulties encountered when attempting to navigate online membership cancellations. A few individuals also experienced initial challenges with delayed email communication before successfully getting their billing problems sorted out.
Auto-generated from all reviews of this business. For reference only.
Hello Kai,
Thank you for your feedback! We’re glad you were happy with our service and timely communication. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Nick,
Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused. On our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll the customer in a monthly subscription billed at $29.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page, with a checkbox for the customer to acknowledge that they have read our Terms of Service and Billing Terms as well.
I can see that you’ve contacted our Email Support and have been issued a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
The customer service was very helpful and professional. I contacted them because I was unaware of the monthly subscription charge, and they explained the situation clearly. They canceled my subscription and issued a full refund of $29.95. I really appreciate how quickly they responded and resolved the issue. Thank you for the excellent customer service!
Title: Great customer service and quick resolution
Reply from GoodCar2026-08-19
Hello Mio,
Thank you for your wonderful 5-star review and for sharing your experience with us. We’re delighted to hear that our customer service team was able to clearly explain the subscription, promptly cancel your membership, and issue your full refund of $29.95.
We truly appreciate your kind words regarding our team’s professionalism and responsiveness. Providing efficient and helpful support is very important to us, and we’re pleased we could resolve the matter to your satisfaction.
Thank you again for your trust and for choosing us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Personally I had a good experience with this company. I had to check one car and compare the reports. Yes, I was subscribed for the expensive services. But there was NO problem to contact the company via email a d cancel the subscription. If I need to check the car in future I will use it again.
Reply from GoodCar2026-08-18
Hello Oksana,
Thank you for sharing your experience and for your 5-star review. We’re pleased to hear that you had a good experience using our services to check and compare vehicle reports, and that you would consider using us again in the future.
We also appreciate your feedback regarding the difficulty you experienced when trying to contact us by email to cancel your subscription. We sincerely apologize for any inconvenience this may have caused. We’re always working to make our support and cancellation process as straightforward and accessible as possible.
Thank you again for your valuable feedback and for choosing our service. We look forward to assisting you again should you need us in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I lapsed on my subscription renewal date and I was charged the $29.95 fee but I sent an email to request an immediate refund and cancellation on my account and they were very prompt in their response, full 5 stars from me!
Reply from GoodCar2026-08-18
Hello Ranjiv,
Thank you so much for your 5-star review! We’re pleased to hear that our Customer Support team responded promptly to your request and was able to assist you with your refund and account cancellation.
We understand that subscription renewals can sometimes be unexpected, and we’re glad we could address your concerns quickly and efficiently.
We truly appreciate your kind feedback and your full 5-star rating. Thank you for choosing us!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Dexter was great in helping me! Was fast, super kind , and on point. Thanks again, Dexter!
Reply from GoodCar2026-08-16
Hi,
Thank you so much for your wonderful feedback! We’re glad to know that Dexter was able to assist you quickly and kindly.
We’ll be sure to share your kind words with Dexter. We truly appreciate your support and are glad we could provide you with a great experience.
Thank you again for choosing us!
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
This company can tell its possible clients up front that the 1st payment of $1.59 is associated with a $29.00+ if you don't cancel it right away! It's kinda of like a bait and switch!!
Reply from GoodCar2026-08-16
Hi,
Thank you for sharing your feedback. We’re sorry to know that you felt the billing terms were unclear.
We offer access via a trial period, and at checkout, we explain that the trial will automatically continue as a monthly subscription unless canceled before it ends. The checkout page also includes an Order Summary and a required checkbox confirming that customers have reviewed and agreed to our Terms of Service and Billing Terms.
We understand how important it is for pricing and subscription terms to be clear, and we appreciate you bringing your concerns to our attention. We’re always working to make our checkout and billing information as transparent as possible.
Thank you for your feedback.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Sina,
Thank you for your 5-star review! We’re delighted to hear that you found our platform easy to navigate and the report useful. We truly appreciate your feedback and are glad we could provide a positive experience.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Jemour,
Thank you for your kind words! We’re pleased you received helpful support and clear communication. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
It was great they answered my questions to the fullest.
Reply from GoodCar2026-08-15
Hello Ivan,
Thank you for your positive feedback! We’re glad our team was able to answer all your questions thoroughly and provide a great experience.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Can't trust this source. It stated a vin had no accident. Carfax showed an accident with specific damage on it. I'm so glad I noticed that before buying, but what is the point of their service if it doesn't work?
Reply from GoodCar2026-08-15
Hello Richie,
Thank you for leaving a review and for sharing your experience. I'm sorry our service did not meet your data needs, and that the information provided did not match the CARFAX report. We understand how important accurate accident information is when making a purchase decision. We source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I processed a refund of $29.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Renato,
Thank you for your feedback. We’re sorry for any confusion or inconvenience when scrolling and accepting the subscription. We appreciate you bringing this to our attention and will look into how we can make the process clearer and easier to navigate.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Florence,
Thank you for your review! We’re delighted you had a great experience with our customer service team. We truly value our customers’ experience and satisfaction, so your kind words mean a lot to us. Thank you for your support and for taking the time to share your feedback. We look forward to serving you again!
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I signed up for a 7-day trial, but they automatically charged me $31.93 for a monthly subscription without clear notice. I contacted customer support immediately to cancel and request a refund for the unauthorized charge, but they refused to give my money back, hiding behind their strict terms and conditions. Be very careful with their automatic renewals and hidden fees. They are not willing to help customers resolve simple billing issues
Reply from GoodCar2026-08-16
Hi,
Thank you for sharing your feedback. We’re sorry you were unhappy with your experience.
We’d like to clarify that our free reports are offered through a 7-day trial. During checkout, we clearly explain that the trial will automatically continue as a monthly subscription unless canceled before the trial ends.
The checkout page also includes an Order Summary and a required checkbox confirming that customers have reviewed and agreed to our Terms of Service and Billing Terms. These terms explain the trial and subscription process.
Our Terms of Service are also available here: https://members.goodcar.com/terms.
We understand that billing terms can sometimes be overlooked, and we appreciate your feedback. We’re always working to make our signup and billing information as clear and transparent as possible.
Thank you for bringing your concerns to our attention.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
GoodCar is a trustworthy and reliable website. I had an excellent experience with their customer service and would highly recommend them.
Reply from GoodCar2026-08-14
Hello Luis,
Thank you very much for your 5-star review and for your kind words about GoodCar. We are delighted to hear that you found our website trustworthy and reliable and that you had an excellent experience with our customer service.
Your recommendation means a great deal to us, and we truly appreciate your trust and support. We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Dont use this junk. Signed up for free trial, but they dont give you the option to cancel. I filled out the form for someone to email me for a cancelation, but no one responded. They ended up charging my card for the full amount. I asked for a refund and explained I tried to cancel previously, and they refused to refund me. Total scam.
Reply from GoodCar2026-08-14
Hello Alyssia,
We are sorry to hear about your experience and understand your frustration regarding the cancellation and billing process. We take concerns like this very seriously.
We would also like to confirm that your account has already been refunded by one of our agents. Please allow 3–5 business days for the refund to be processed and reflected on your original payment method, depending on your bank or card provider.
We sincerely apologize for any inconvenience caused and appreciate your patience and understanding. Thank you for bringing this matter to our attention.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I received the information I needed on my BMW. It was very thorough and complete. I highly recommend them.
Reply from GoodCar2026-08-14
Hello Michael,
Thank you for your positive feedback! We’re delighted you received the thorough and complete information you needed about your BMW. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Thought I was paying $3 to check the background of a used truck. A week later, my credit card was charged $30. I canceled my subscription. Waiting for the refund they said they'd give me. I'm sure it said somewhere in the fine print that tis would happen. They need to make customers more aware. It's a shady tactic.
A few days have gone by and my credit card was refunded. Thank you, Good Car, for making the refund process easy. For that, I'll bump you up to 2 stars. I do not remember seeing the subscription disclaimer at check out. Not saying it wasn't there, just not obvious.
Reply from GoodCar2026-08-14
Hello Robert,
Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused.
Our checkout page states that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll the customer in a monthly subscription billed at $29.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge that they have read our Terms of Service and Billing Terms.
I can see that you’ve contacted our Email Support and have been issued a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Make sure you send an email when cancelling or you will be charged.
I paid 1usd as a promo and then i was charged the monthly after i cancelled. Fortunately they were very nice and fast and gave me a refund.
Reply from GoodCar2026-08-15
Hello Nicholas,
Thank you for sharing your experience. We’re glad our team was able to assist you quickly and provide a refund. We’re sorry for the confusion around the cancellation process and understand how frustrating an unexpected charge can be.
After carefully reviewing your account, we were unable to locate a previous request to cancel your subscription, which is why the monthly fee was billed.
Nonetheless, we appreciate your feedback and will continue working to make our subscription and cancellation terms as clear as possible. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Great!!! The reports are very accurate. Really loved it. Customer service is superb.
Reply from GoodCar2026-08-15
Hello Nanja,
Thank you so much for your feedback! We’re thrilled you found our reports accurate and had such a great experience with our customer service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
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