We love car people! We know all about cars and more.Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions.Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Written by the business, not verified by us.
Is GoodCar legit?
GoodCar (goodcar.com) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers consistently had a great experience with this company. People frequently mention that company representatives are remarkably kind, knowledgeable, and genuinely invested in making interactions pleasant and productive. Consumers truly value how efficiently support staff handles transaction concerns and provides reassuring guidance throughout the entire process.
However, some people mentioned unexpected charges and automatic monthly subscription renewals after completing a single vehicle lookup. Reviewers expressed frustration regarding hidden fees and difficulties encountered when attempting to navigate online membership cancellations. A few individuals also experienced initial challenges with delayed email communication before successfully getting their billing problems sorted out.
Auto-generated from all reviews of this business. For reference only.
Goodcar is really good portal , you will get all information about car under one roof. 👍
Reply from GoodCar2026-08-04
Hello Prashant,
Thank you for your kind words! We're delighted you found GoodCar to be a helpful, all-in-one resource for car information. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Very accurate and always ready to help thank you! Trust worthy.
Reply from GoodCar2026-08-04
Hello Carlos,
Thank you for your review! We're thrilled you find GoodCar accurate, helpful, and trustworthy.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Quick response and handling of my reund request. I had not realized my inital charge was a 7 day trial.
Reply from GoodCar2026-08-04
Hi Richard,
We're so glad we could assist you promptly with your request. We appreciate you taking the time to share your positive experience with us. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Services and excellent customer service provided. Jacri, I may have his name written incorrectly, was extremely understanding, patient, empathetic, and were able to handle the situation so well because I was a little irate. He understood why I was irate and hold of the situation and satisfied my concern. He is the reason I would return if needed!
Reply from GoodCar2026-08-04
Hi Saquoiha,
We are so happy to hear about your positive experience with us! We truly appreciate you taking the time to share your feedback. It's wonderful to know that our team member was able to provide such understanding and effective assistance, turning a challenging situation into a satisfying resolution for you. We value your kind words and look forward to assisting you again should the need arise. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I used GoodCar's 7-day trial to run some VINs, and a few days later I purchased a car but forgot to cxl my subscription. I was notified, and they were kind enough to provide a refund.
Thank you for the great Customer Service. I will use your services again when needed.
Tom D.
Reply from GoodCar2026-08-04
Hi,
Thank you for taking the time to share your experience and for the fantastic 5-star rating!
We're happy we could help resolve the billing issue and make things right. Providing a smooth and hassle-free experience is always our goal, so it's wonderful to know our team was able to assist when you needed it.
Your support means a lot to us, and we're grateful that you'd consider GoodCar again in the future. Whenever you're ready to research another vehicle, we'll be here to help.
Congratulations on your new purchase, and we wish you many safe and happy miles ahead!
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Good and detailed search history. Watch out for auto renew!
search history was very good and thorough. Good pricing for the 7 day trial. WATCH OUT for the "automatic renewal" at full price ( In the fine print). i had to call to get the charge reversed. Customer service was very helpful to resolve this.
Reply from GoodCar2026-08-04
Hi,
Thank you for your 4-star review and for sharing your experience with us!
We're glad our vehicle reports provided the information you were looking for and that you found the trial to be a great value. We also appreciate your recognition of our support team for helping to resolve your billing concern promptly.
We hope to assist you again the next time you're researching a vehicle.
Thank you for choosing GoodCar!
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I only authorized a one time transaction for $1.95 then later they charged me $29.95
I guess it’s like a subscription not sure no one picks up
Reply from GoodCar2026-08-05
Hi Gerardo,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how unexpected charges can be frustrating.
We strive to be transparent about our membership terms. Before a purchase is completed, our checkout page displays the selected package details, including the trial offer, recurring membership fee, billing frequency, and our terms and conditions, which must be acknowledged before the transaction can be finalized.
We're also sorry to hear that you had difficulty reaching our support team. Your feedback is important to us, and we'll use it to help improve our customer experience.
If your concern has not yet been resolved, please contact our support team again. We'd be happy to review your account, assist with cancellation if needed, and address any billing concerns.
Thank you for your feedback.
Sincerely,
Bianca
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Quick access to the VIN. Helped me make my decision to buy a used car.
Reply from GoodCar2026-08-03
Hello Becky,
Thank you very much for taking the time to leave us a 5-star review. We are delighted to hear that you found the information complete and easy to access, and that the VIN report helped you make an informed decision when purchasing a used car.
Providing reliable, accessible information to help our customers buy with confidence is one of our top priorities, so it's wonderful to know we were able to assist you.
Thank you again for your kind feedback. We truly appreciate your support and look forward to helping you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Jaime,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you found exactly what you needed and that you found our service to be affordable.
Your kind feedback is greatly appreciated and motivates us to continue providing reliable, high-quality service at great value. Thank you for choosing us, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
This company has been taking $29.95 from my account every month for around 8 months without me realizing it.
I signed up for a single vehicle report, not an expensive monthly subscription. Only after reviewing my bank statements did I discover hundreds of dollars had been taken.
When I logged into my account, there was no obvious way to cancel my subscription. A company that makes it this difficult to stop recurring charges should be ashamed.
I have demanded a full refund and immediate cancellation. If GoodCar refuses to resolve this, I will dispute every eligible charge with my bank and report this to the relevant consumer protection authorities.
Looking at the number of similar complaints from other customers, I am clearly not the only person this has happened to.
Avoid this company unless you are prepared to monitor your bank account every single month.
Reply from GoodCar2026-08-03
Hello Bo,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your concerns regarding the recurring charges.
We have searched our records but were unable to locate an account using the name provided in your review. To help us investigate this matter further, please contact our support team and provide additional details that can be used to locate your account, such as the email address associated with your purchase, your order reference, or the last four digits of the payment method used.
Once we are able to link your review to your account, we will be happy to investigate your concerns, review your subscription history, and assist you further.
We appreciate the opportunity to look into this for you and hope to resolve the matter as quickly as possible.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I did not know I was signing a membership. I have tried numerous times to cancel, but the robot won't let me
Reply from GoodCar2026-08-04
Hello John,
Thank you for taking the time to share your feedback. We are sorry to learn about your experience and appreciate the opportunity to address your concerns.
We have searched our records but were unable to locate an account under the name provided in your review. To investigate this matter further and assist you with your membership and cancellation request, we kindly ask that you contact our support team with the email address associated with your account or any additional information that will help us identify it.
Once we are able to link your review to your account, we will be happy to review your case and provide any assistance required.
We look forward to hearing from you and resolving this matter as quickly as possible.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
They took my money and didnt give me a report for my car. Screw this website
Reply from GoodCar2026-08-04
Hello Jxmar,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration.
We have searched our records but were unable to locate an account under the name provided in your review. To investigate this matter thoroughly, we kindly ask that you contact our support team with the email address associated with your account, your order details, or any additional information that will help us locate your account.
Once we are able to link your review to your account, we will be happy to investigate what happened with your vehicle report and work toward a resolution.
We look forward to hearing from you and assisting you further.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Their subscription header could be more clear, but they made it right.
Reply from GoodCar2026-08-04
Hello Tristan,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and take allegations such as this very seriously.
We have searched our records but were unable to locate an account under the name provided in your review. To investigate your concerns, we kindly ask that you contact our support team with the email address associated with your account, your order details, or any other information that will help us locate your account.
Once we are able to link your review to your account, we will promptly investigate the matter and work with you to reach an appropriate resolution.
We look forward to hearing from you and assisting you further.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
1 phone call and everything that I wanted was accomplished, fast and with a smile!
Reply from GoodCar2026-08-04
Hello Cynthia,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that everything you needed was accomplished with just one phone call and that you received fast, friendly service. Providing an efficient and positive experience is what we strive for, and it's great to know our team delivered.
We truly appreciate your kind words and your support. Thank you for choosing us, and we look forward to assisting you again whenever you need us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
First, I got my report quickly, was able to use it in the sale of my car. When I had a minor issue with being charged for a renewal when I had cancelled just before the end of the trial period, GoodCar reps were quick to respond and rectify the situation. It was a simple and good experience. Only issue was that the report did not reflect information from the last 3 years, when I owned the car. I could provide the maintenance information myself, but that could be a problem for others.
Reply from GoodCar2026-08-04
Hello Eric,
Thank you for taking the time to share your thoughtful 4-star review.
We're pleased to hear that you received your report quickly and that it was helpful during the sale of your car. It's also great to know that our support team was able to respond promptly and resolve the renewal issue to your satisfaction.
We appreciate your feedback regarding the report not reflecting maintenance information from the last three years of ownership. Vehicle history reports rely on data provided by a variety of third-party sources, and not all maintenance or service records are reported to those databases. We understand how having more complete information can be valuable, and we appreciate you bringing this to our attention.
Thank you again for your kind words and constructive feedback. We truly value your support and hope to assist you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
The issue I had was resolved quickly. And the customer representative was very understing of my situation and was pleasant.
Reply from GoodCar2026-08-04
Hello Deidre,
Thank you for taking the time to leave us a wonderful 5-star review!
We're delighted to hear that your issue was resolved quickly and that our customer support representative was understanding of your situation while providing pleasant service. Delivering timely assistance with empathy and professionalism is something we strive for every day.
We truly appreciate your kind words and your support. Thank you for choosing us, and we look forward to assisting you again whenever you need us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Paul,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you found our service to be genuinely helpful and fast. Your positive feedback means a great deal to our team and encourages us to continue delivering the high level of service our customers expect.
We truly appreciate your support and look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Customer service is great! Quick response, happy to help with what I needed. Super understanding and nice! Very helpful and caring for customers.
Reply from GoodCar2026-08-03
Hello Sofia,
Thank you very much for taking the time to leave us such a wonderful 5-star review. We are delighted to hear that you had a positive experience with our customer service team and that you found our responses to be quick, helpful, and understanding.
Providing friendly, caring, and efficient support is something we take great pride in, so it's especially rewarding to know our team was able to assist you with what you needed. Your kind words and recognition mean a great deal to us.
Thank you again for your support. We look forward to assisting you whenever you need us in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Mohamed,
Thank you for your review! We're thrilled you were pleased with both our service and customer support. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I was charged $1.95 then an additional $29.95 that I didn't understand why. I tried to cancel the subscription thru email. Please communicate with me
Reply from GoodCar2026-08-01
Hello Phyllis,
Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused.
Our checkout page states that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll the customer in a monthly subscription billed at $29.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge that they have read our Terms of Service and Billing Terms.
I can see that you’ve reached out to our Email Support and have been issued a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
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