We love car people! We know all about cars and more.Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions.Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Written by the business, not verified by us.GoodCar (goodcar.com) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-09-03.
Reviewers consistently had a great experience with this company. People frequently mention that company representatives are remarkably kind, knowledgeable, and genuinely invested in making interactions pleasant and productive. Consumers truly value how efficiently support staff handles transaction concerns and provides reassuring guidance throughout the entire process. However, some people mentioned unexpected charges and automatic monthly subscription renewals after completing a single vehicle lookup. Reviewers expressed frustration regarding hidden fees and difficulties encountered when attempting to navigate online membership cancellations. A few individuals also experienced initial challenges with delayed email communication before successfully getting their billing problems sorted out.
Auto-generated from all reviews of this business. For reference only.Jonah, the support tech went above and beyond to resolve my issue
Hi Abdul, We're so glad to hear our support team provided such excellent assistance and went above and beyond to resolve your issue. We appreciate your kind words! We'll ensure she reads your feedback; this will make her day. Have a great week, and stay safe! Best, Lovely Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Good first impressions but lost my respect once I realized they make it a circus to cancel your account and to take your card off file. They intentionally make it difficult so you have to call to cancel.. You can’t just go into your account and take your card off because they will keep it, and continue to charge you the monthly subscription rate. Save yourself, money, and hassle and go with somebody different. I still have to call tomorrow to get my card taken off file.. Ridiculous af lmaooo.. shame on this company!
Hi Indiana, Thank you for taking the time to share your feedback. We're sorry to hear about your experience managing your subscription. We've reviewed your account and can confirm that your subscription has already been canceled. You will not incur any future subscription charges. We understand your concerns about the cancellation process and appreciate you sharing them. Feedback like yours helps us identify opportunities to improve the experience for our customers. If you have any additional questions or need further assistance, please don't hesitate to contact our support team. We're always happy to help. Sincerely, Meliza Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Customer service came through like rockstars when I had some concerns after the first month of membership. Goodcar doesn't seem to offer info about the car's service record, which was very important for us, so we were disappointed about that. But I may be proven wrong, we couldn't find it.
Hello Brett, Thank you for taking the time to share your experience and for your 4-star review. We're pleased to hear that our customer service team was able to address your concerns and provide the support you needed. Your kind words about our team are greatly appreciated, and we'll be sure to share your feedback with them. We're also sorry to learn that you were unable to find the vehicle service record information you were looking for. While our reports include a wide range of vehicle history data, the availability of service records depends on the information reported to our data sources, and not all vehicles will have service history available. We truly appreciate your honest feedback, as it helps us continue improving our service and better communicate the information available in our reports. Thank you for choosing GoodCar, and we hope to have the opportunity to assist you again in the future. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Good and prompt customer care. Resolved my issue immediately.
Hello Shiraz, Thank you for taking the time to leave us a 4-star review. We're delighted to hear that you had a positive experience with our customer care team and that your issue was resolved promptly. Providing timely, efficient, and helpful support is something we strive for, so it's wonderful to know our team was able to assist you right away. Your feedback is greatly appreciated and encourages us to continue delivering excellent service. Thank you for your support, and we look forward to assisting you again whenever you need us. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
I wish the Ai bot that I first interacted with connected me to a human before before saying it wouldnt help me.
Hello Marwan, Thank you for your feedback! We're glad you had a great experience with our live customer care team. We appreciate your comments about the AI chat experience. We value your feedback, and rest assured, we continue working to make it easier to connect with a live representative when needed. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
What a waste of money! Mileage information was off by 100,000 miles. There were contractions within the report itself. Other sources noted 3 accidents but this report indicated zero.
Hello, Please note that our reports are compiled from public and third-party data sources. As a result, we cannot guarantee that every record is complete or accurate, and some information may be unavailable due to federal or state laws, reporting delays, or other data source limitations. We hope you understand. Sincerely, Meliza Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Hello Stanton, Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced. We understand how important it is for the cancellation process to be clear and straightforward, and we're sorry that your experience did not meet those expectations. We want to make things right. I have checked your account, and rest assured that one of our agents has already canceled your account. No further charges will occur. If you have any additional questions or concerns, please don't hesitate to reach out. We're here to help and appreciate the opportunity to improve your experience. Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Hello Kyaw, Thank you for your 5-star Trustpilot review! We sincerely appreciate your positive feedback and are delighted to know that you had a great experience with our customer service. Providing prompt, professional, and courteous assistance is our top priority, and it is rewarding to hear that we met your expectations. Thank you for your trust and support. We look forward to assisting you again whenever you need us. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Got the perfect car report at the fractional price and perfect quick customer service
Hello Usman, Thank you for your 5-star review! We're thrilled you found the perfect car report at a great value and that our customer service was able to assist you quickly. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Since they don’t have option on their site to cancel account, even when you email them they don’t issue refund I has recurring charges. It feels like scam. Not recommended they have your payment info and charge you!
Hello, Thank you for sharing your feedback. I'm sorry to hear that your experience left you feeling this way. We take billing concerns seriously and strive to make the cancellation process as straightforward as possible. I would love to help and turn things around, but I could not locate an account using the name you provided in this review. Please give us a call or email us at [email protected]. Rest assured, we're here to help. I look forward to hearing from you. Have a great day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Hello Michael, Thank you for your review! We're glad we could process your refund quickly and provide a smooth experience. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
I purchased a VIN report for $1.95 that included "7 days unlimited reports". After the first report, I tried looking up another VIN - it refused to search. The search button didn't work! Then after a week I get a $30 charge for the subscription. It was in no way evident that this included a subscription. Why do you advertise as unlimited if you can only use it once? This has to be illegal.
Hello Alex, Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating this must have been. Our checkout page states that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $29.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge that they have read our Terms of Service and Billing Terms. I would love to help check your account, but I could not locate one using the name you provided in this review. Please give us a call or email us at [email protected]. Rest assured, we're here to help. I look forward to hearing from you. Have a great day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
I got what I wanted. There was an issue that was clearly my mistake. They went above and beyond to resolve the problem.
Hello John, Thank you for your review! We're glad we could help resolve the issue and that everything worked out in the end. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
The representative actively listened understood my reason for the Call & took his time to research and resolve the issue —canceling my subscription due to the fact that the website didn’t actually satisfy my needs. He was very kind. Very patient very knowledgeable and professional and Service was quick. I did not have to wait long at all while my issue was resolved. GoodCar is exceptionally fortunate to have this representative on their team.
Hello Tee, Thank you for your exceptional 5-star Trustpilot review! We are truly grateful for your thoughtful feedback and are delighted to hear about your positive experience with our representative. It is wonderful to know that they took the time to actively listen, understand your concerns, thoroughly research the issue, and assist with canceling your subscription in a professional, courteous, and efficient manner. While we're sorry to hear that our website did not fully meet your needs, we sincerely appreciate your kind recognition of our representative's patience, knowledge, and dedication to providing outstanding customer service. Your comments will certainly be shared with the team, as they serve as great encouragement for the excellent work they do every day. Thank you again for taking the time to share your experience. We truly appreciate your support and wish you all the best. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
The staff were very helpful in straightening my issue.
Hello Debby, Thank you very much for your 5-star Trustpilot review. We sincerely appreciate you taking the time to share your experience. We are delighted to hear that our team was able to resolve your issue and provide the assistance you needed. It is wonderful to know that our staff was helpful throughout the process and ensured your concerns were addressed promptly. Your kind feedback means a great deal to us and will be shared with our team. Thank you again for your support. We look forward to assisting you whenever you need us. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
The service provide was really good in communication, she was patirnt and kind.
Hello Tasnim, Thank you very much for your 5-star Trustpilot review. We sincerely appreciate you taking the time to share your experience. We are delighted to hear that you had a positive experience with our customer support. It is wonderful to know that our service representative provided excellent communication and was patient and kind throughout your interaction. Your feedback is greatly appreciated and will be shared with our team as recognition of their commitment to delivering exceptional customer service. Thank you again for your support. We look forward to assisting you whenever you need us. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
SCAM!!! They will continue to charge you monthly and make it impossible to log in and cancel it. I don’t recommend.
Hello Manuel, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration regarding the recurring charges and difficulty accessing your account. After reviewing our records, we were unable to locate an account under the name provided in your review. To help us investigate this matter, we kindly ask that you contact our support team with additional details that can be linked to your account, such as the email address associated with your subscription, your phone number, or any other relevant information. Once we have these details, we will be happy to review your account, address your concerns, and provide any assistance needed, including helping with your subscription if applicable. We appreciate the opportunity to look into this for you and hope to hear from you soon so we can work toward a resolution. Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
agent was very understanding and quick to solve my issue
Hello Tania, Thank you for taking the time to share your experience. We're pleased that our agent was understanding and provided a quick resolution to your issue. We'll pass along your feedback to our agent. He'll be glad to hear it. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
It was the best when I started to someone who works their helping me out right away and resolved my issues within 3 mins
Hello Vicmell, Thank you for your 5-star review! We're delighted you were connected with one of our team members right away and that your issue was resolved in just a few minutes. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe! Sincerely, Jehoany Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
Princess was great give that girl a raise
Hello David, Thank you very much for your 5-star Trustpilot review. We sincerely appreciate you taking the time to share your feedback. We are delighted to hear that Princess provided you with such an excellent experience. Your comment, "Princess was great, give that girl a raise," is truly appreciated. We will be sure to share your kind words and recognition with Princess, as positive feedback like yours is a wonderful acknowledgment of her dedication to providing exceptional customer service. Thank you again for your support. We look forward to assisting you again whenever you need us. Have a good one! Sincerely, Thamya Voice Of Customer Specialist www.goodcar.com +1 833-922-2315
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