We love car people! We know all about cars and more.Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions.Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Written by the business, not verified by us.
Is GoodCar legit?
GoodCar (goodcar.com) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers consistently had a great experience with this company. People frequently mention that company representatives are remarkably kind, knowledgeable, and genuinely invested in making interactions pleasant and productive. Consumers truly value how efficiently support staff handles transaction concerns and provides reassuring guidance throughout the entire process.
However, some people mentioned unexpected charges and automatic monthly subscription renewals after completing a single vehicle lookup. Reviewers expressed frustration regarding hidden fees and difficulties encountered when attempting to navigate online membership cancellations. A few individuals also experienced initial challenges with delayed email communication before successfully getting their billing problems sorted out.
Auto-generated from all reviews of this business. For reference only.
They are fishing for money hoping people will forget to cancel the subscription. Includes no information about vehicle service records
Reply from GoodCar2026-07-23
Hello Jonathan,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations.
We understand your concerns regarding the subscription and the information provided in our reports. GoodCar's membership terms, including billing and renewal details, are clearly disclosed during the sign-up process and are also available in our Terms of Service. We always encourage customers to review these details before completing their purchase.
Regarding vehicle service records, please note that GoodCar does not guarantee the availability of maintenance or service history for every vehicle. The information included in our reports depends on the data made available by our trusted data providers, and the availability of specific records can vary from one vehicle to another.
After reviewing our records, we were unable to locate an account under the name provided. To help us investigate your concern, please reply with additional details, such as the email address, phone number, or any other information associated with your account. This will allow us to locate the correct account and provide further assistance.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hi Kiara,
Thank you for your 5-star review! We're delighted to hear that you found our service to be a great resource. Your support means a lot to us, and we appreciate you taking the time to share your experience. If you ever need assistance, we're always here to help!
Sincerely,
Bianca
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I thought I was purchasing just one report but realized after the purchase that the service was for access to vehicle reports for a monthly fee. Not what I wanted or needed. I realized my mistake immediately and notified them of my intent to not take the subscription. They obliged my request. Communication was excellent.
Reply from GoodCar2026-07-22
Hello Scott,
Thank you for taking the time to share your wonderful 5-star review. We sincerely appreciate your feedback and are pleased to hear that your experience with our support team was a positive one.
We understand that there can sometimes be confusion regarding subscription services, and we're glad you reached out to us promptly. It is wonderful to know that our team was able to assist with your request and that you were satisfied with the communication and resolution you received. Providing clear, professional, and responsive customer service is always our priority.
Thank you again for your kind words and for giving us the opportunity to assist you. We truly appreciate your feedback and are always here if you need any assistance in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Miguel,
Thank you very much for your outstanding 5-star review! We sincerely appreciate you taking the time to share your feedback.
We are delighted to hear that you had a superb experience with our customer service. Providing professional, responsive, and exceptional support is our highest priority, and it is rewarding to know that our team met your expectations.
Thank you once again for your kind words and support. We truly appreciate your feedback and look forward to assisting you again whenever you need us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I signed up for a subscription and wanted to cancel an hour later…
I signed up for a subscription and found this is not what I needed. When I called Customerservice, it was fast to to an AI agent. It was also fast for this agent to transfer me to a live agent after my question is something that it cannot resolve. The live agent is knowledgeable and we got the subscription cancelled and I got a refund.
Reply from GoodCar2026-07-22
Hello Divina,
Thank you very much for taking the time to share your outstanding 5-star review. We sincerely appreciate your thoughtful feedback.
We are pleased to hear that, although our service was not the right fit for your needs, your experience with our customer support team was a positive one. It's wonderful to know that our AI assistant quickly directed you to a live representative when needed, and that our agent was able to assist you promptly with canceling your subscription and processing your refund. Providing efficient, knowledgeable, and professional support is always our priority.
Thank you again for your kind words and for giving us the opportunity to assist you. We truly appreciate your feedback and wish you all the best. Should you need our assistance in the future, we will be happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Would recommend a guy named prince helped me understood my problem and fixed it in the matter of seconds.
Reply from GoodCar2026-07-22
Hello Cris,
Thank you very much for taking the time to share your outstanding 5-star review. We sincerely appreciate your kind recommendation.
We are delighted to hear that Prince provided you with excellent assistance. It's wonderful to know that he took the time to help you understand the issue and resolved it for you within seconds. We will be sure to share your kind words with Prince, as recognition like yours means a great deal to our team.
Thank you again for your thoughtful feedback. We truly appreciate your support and look forward to assisting you whenever you need us in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
The app and customer service was awsome. Used the app to purchase a used vehicle then canceled the service until next time
Sweet and fast
Reply from GoodCar2026-07-22
Hello Stephen,
Thank you for taking the time to share your outstanding 5-star review. We truly appreciate your kind feedback.
We are delighted to hear that you had a great experience with both our service and our customer support team while shopping for your used vehicle. It's wonderful to know that the app met your needs and that the cancellation process was handled quickly and smoothly when you no longer needed the service. Providing prompt, professional, and hassle-free assistance is always our goal.
Thank you once again for your thoughtful review and for giving us the opportunity to assist you. We look forward to serving you again whenever you need vehicle reports in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Princess was such a helpful agent! She was not only kind but also knew exactly what I was asking about.
Reply from GoodCar2026-07-21
Hello Jonathan,
Thank you for your wonderful 5-star review!
We're delighted to hear that Princess provided you with such a positive support experience. It's great to know that she was not only kind and courteous but also knowledgeable and able to answer your questions with confidence. We'll be sure to share your kind words with Princess, as recognition like yours means a great deal to our team.
We truly appreciate your feedback and thank you for taking the time to share your experience with GoodCar.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I enjoyed my trial service which was very useful. Customer service through emails was very kind, prompt and reasonable too.
Reply from GoodCar2026-07-19
Hi,
Thank you for taking the time to leave us a 5-star review! We're happy to know your experience met your expectations and that our team was able to provide responsive and helpful support throughout the process.
Your feedback is truly appreciated, and we hope to assist you again.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Lies. You said free license plate look up. False advertising it's $1.95.
Reply from GoodCar2026-07-20
Hello Cindy,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations.
We understand your concern regarding the pricing of our license plate lookup service. Our free license plate lookup provides a preliminary preview of potential records. To access the complete vehicle report and available information, a paid search is required, and the applicable fee is disclosed before any purchase is completed.
After reviewing our records, we were unable to locate an account under the name provided. To allow us to investigate your concern further and assist you appropriately, please provide additional details associated with your account, such as the email address, phone number, or any other information that may help us locate your account.
Once we receive this information, we will be happy to review your case and provide further assistance.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
They charged me $29.95, and I never signed up for a subscription. When I tried to get a refund, they said it was after the billing date and would not give it to me, even though it was the same day. We all need to report this company to the attorney general. No live agents to help, just a complete scam
Reply from GoodCar2026-07-20
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you've experienced.
We take concerns regarding billing and subscriptions very seriously. However, after reviewing our records, we were unable to locate an account under the name provided.
To help us investigate your concerns further, please provide additional details linked to your account, such as the email address, phone number, or the last four digits of the payment method used. Once we receive this information, we will be happy to review your account, investigate the charge you referenced, and provide further assistance.
We strive to provide support through our live chat, email, and phone channels during our business hours, and we would appreciate the opportunity to address your concerns directly.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Ruben,
Thank you for sharing your feedback. We're glad you found the reminders helpful, but we're sorry they felt too pushy. We value your feedback. Rest assured, we are working on improving our customers' experience and services.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Can’t cancel my subscription online, still charging after cancellation though the mail
Reply from GoodCar2026-07-18
Hello Artur,
Thank you for bringing this to our attention, and we're sorry to hear about your experience. This is not the kind of experience we wanted for you.
I would love to help turn things around, but I could not locate an account associated with the name you provided in this review. Please give us a call or email us at [email protected]. Rest assured, we're here to help.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Eshawn,
Thank you for your kind words! We're delighted you had a great experience with our customer service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I used the service to verify history of a car I was purchasing and the search was pretty thorough. After using the site, it was a no hassle process to end subscription for a time. Would recommend Good Car highly!
Reply from GoodCar2026-07-19
Hi Martin.
Thank you for your 5-star review! We're glad our vehicle history report was helpful in your car-buying process and that you found the subscription cancellation process quick and hassle-free.
We appreciate your recommendation and your support. If you ever need another vehicle history report, we're here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Customer service was great and helped me perfectly.
Reply from GoodCar2026-07-19
Hi,
Thank you for your 5-star rating! We're happy to know you had a positive experience and that our support team was able to assist you effectively.
Your feedback means a lot to us, and we look forward to serving you again whenever you need us.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Thank you Goodcar...it was misunderstanding from my side
Reply from GoodCar2026-07-18
Hello Mohammed,
Thank you for your feedback. I'm sorry to hear about your experience.
I see you have attempted to purchase from Goodcar and found that your payments of $2.07 and $19.95 was declined; thus, no payment was made or taken. If you still see a pending charge on your statement, please contact your billing provider/bank to inquire about their policy on releasing declined funds.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Nancy,
Thank you for taking the time to share your wonderful 5-star review. We sincerely appreciate your kind feedback.
We are delighted to know that our representative was understanding and patient while assisting you. Providing courteous, attentive, and professional customer service is a top priority for us, and it is rewarding to hear that your experience reflected these values.
Your recognition means a great deal to our team. Thank you once again for your trust and support. We look forward to assisting you again should you ever need our help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hi,
Thank you for your 5-star review! We're glad to know that Stefphanie was very helpful. We appreciate your kind feedback and will be sure to share it with her. Thank you for choosing us!
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Great value. If your only interested in one vehicle? Don’t forget to cancel subscription. But if you’re shopping around, the $29.99 for 1 month is still a great value. Don’t rush yourself because your $1.95 trial period is about to end.
Reply from GoodCar2026-07-17
Hello Alan,
Thank you for taking the time to share your 5-star review and your thoughtful feedback.
We are pleased to hear that you found GoodCar to be a great value while shopping for a vehicle. We also appreciate you highlighting the importance of reviewing the available membership options and selecting the plan that best meets your needs.
Your feedback is greatly appreciated, and we are delighted to know that our service provided value during your vehicle search. Thank you for choosing GoodCar, and we wish you all the best in your car-buying journey.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
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