We love car people! We know all about cars and more.Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions.Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Written by the business, not verified by us.
Is GoodCar legit?
GoodCar (goodcar.com) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers consistently had a great experience with this company. People frequently mention that company representatives are remarkably kind, knowledgeable, and genuinely invested in making interactions pleasant and productive. Consumers truly value how efficiently support staff handles transaction concerns and provides reassuring guidance throughout the entire process.
However, some people mentioned unexpected charges and automatic monthly subscription renewals after completing a single vehicle lookup. Reviewers expressed frustration regarding hidden fees and difficulties encountered when attempting to navigate online membership cancellations. A few individuals also experienced initial challenges with delayed email communication before successfully getting their billing problems sorted out.
Auto-generated from all reviews of this business. For reference only.
prompt response from customer service No hassle with cancelation
Reply from GoodCar2026-08-01
Hello William,
Thank you for your kind words! We're glad our customer service responded promptly and that your cancellation process was smooth and hassle-free.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Fredis,
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that our team was able to assist you quickly. Your positive feedback is greatly appreciated and motivates us to continue providing prompt and reliable service.
Thank you for choosing us. We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
The representative that canceled my account was very helpful
Reply from GoodCar2026-08-03
Hello Annmarie,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that the representative who assisted with your account cancellation was so helpful. We strive to provide courteous and professional support throughout every interaction, and your feedback is greatly appreciated.
Thank you for your kind words and for choosing us. We wish you all the best and are here to help should you need our assistance again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hi Gladys,
We're happy you're pleased with the assistance you received from Dan. About the report, we're sorry we weren't able to provide what you needed. Rest assured, we will do out best to further improve our services. Please let us know if there's anything else we can help you wih. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Automated system was user friendly. The customer service representative was amazing knowledgeable and willing to assist
Reply from GoodCar2026-07-31
Hi Ronda,
Thank you for your wonderful 5-star review!
We're so pleased to hear that you found our automated system user-friendly and that our customer service representative was knowledgeable and willing to assist. It's great to know that we met your expectations. Your feedback is truly appreciated! Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Athena,
Thank you for your 5-star review! We're delighted you found the process easy and received great service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Raymond,
Thank you for taking the time to leave us a 4-star review. We're delighted to hear that you had a positive experience with our customer service representative and that you found them to be friendly.
We truly appreciate your feedback and your support. Our team is committed to providing helpful and courteous service, and we're glad we could make a positive impression. We look forward to assisting you again in the future.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hi Mohammad,
Thank you for your wonderful 5-star review! We're delighted to hear that you had a positive experience with our customer service. Providing helpful, understanding, and courteous support is always our goal. We truly appreciate your kind words and your support. If you ever need assistance again, we're always here to help!
Sincerely,
Bianca
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
The agent was very helpful and understanding. Great service.
Reply from GoodCar2026-07-31
Hi Graz,
Thank you for your wonderful 5-star review. We are so pleased to hear that our agent was helpful and understanding, and that you received great service. Your kind words are truly appreciated and motivate us to continue providing excellent support. Have a great weekend, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Charged me $30 when I was looking for free VIN lookup. I never got a report nor did I sign up for the service. I was charged a week after I bought a car. I have had to dispute the charge and my bank charged me an overdraft fee. The phone number provided took me to an AI robot and a voicemail box. STAY AWAY!
Reply from GoodCar2026-07-31
Hi Jenn,
I appreciate your review and I'm sorry for the confusion. At the time of enrollment, you have agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, https://goodcar.com/terms.
I would love to check on the account for you and see what I can do. Please send us an email at [email protected]. Rest assured, we're here for you.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Quick response, came across as efficient, professional, friendly and considerate.
Reply from GoodCar2026-07-31
Hi Ingrid,
Thank you for your 5-star review! We're so glad to hear that you found our response quick, efficient, professional, friendly, and considerate. We strive to provide excellent service, and your feedback is truly appreciated. Have a fantastic weekend, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I was looking for a vehicle and one of the sellers suggested good car for excellent research on the vehicle. I purchased Good Car and was impressed with the info available. Fantastic research tool
Reply from GoodCar2026-07-29
Hi James,
Thank you for your wonderful 5-star review! We're so pleased to hear that a seller recommended our service and that you found the information provided to be impressive and a fantastic research tool. We appreciate you choosing us! Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Information was clear and correct for all the veichials I searched.
My negative is that the website does not allow you to cancel subscription. I had to send a email and call my creditor.
Reply from GoodCar2026-07-30
Hello Timothy,
Thank you for taking the time to leave us a 3-star review. We're pleased to hear that you found the information on our website to be clear and accurate for the vehicles you searched.
We're sorry to learn about your frustration with the cancellation process. We appreciate your feedback and understand how important it is to have a straightforward experience.
We'd also like to let you know that one of our agents has already processed a full refund for your account. Please allow 3–5 business days for the refund to appear in your original payment method, depending on your financial institution's processing times.
For future reference, we provide several options for cancelling a subscription at any time. You can use the contact form on our website by clicking Support at the top right, selecting Contact Us, choosing Cancel Subscription from the drop-down menu, and clicking Submit.
Alternatively, you can contact us by calling (800) 764-0104, sending us an email, or reaching out through our live chat, and our team will be happy to assist you.
Thank you again for your feedback. It helps us continue to improve our services and the overall customer experience.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
My concerns were answered and corrections made promptly
Reply from GoodCar2026-07-30
Hello Glenanna,
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that your concerns were addressed and that the necessary corrections were made promptly.
Providing responsive and efficient support is a top priority for us, and we're pleased that our team was able to assist you. Your kind feedback is greatly appreciated and will be shared with the team.
Thank you for your support. We look forward to serving you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
They sign you up for a subscription without consent
They force you to make an account and then sign you up for a subscription plan without telling you. You can't cancel the account without contacting customer service.
Sketchy business practices. DON'T USE THEM
Reply from GoodCar2026-07-30
Hello CJ,
Thank you for taking the time to share your feedback. We're sorry to hear that you feel this was your experience, as transparency is important to us.
At this time, we were unable to locate an account using the name provided in your review. To help us investigate this further and assist you, please reply with additional details, such as the email address associated with your account or a link to the account in question.
If there are any active charges or subscription concerns, we'll be happy to review them and work toward a resolution as quickly as possible.
We look forward to hearing from you so we can assist further.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
my experience with good cars customer service was honestly excellent. although it was kind of difficult on both ends, they continue to just dig deeper and give me the best service ever. They let me know that they’ll call me back and it wasn’t even within 30 minutes. They were able to give me a call back and successfully figured out what I was talking about, and they were kind and understanding and patient within the entire process.
Reply from GoodCar2026-07-30
Hello Jonathan,
Thank you for taking the time to leave us a 5-star review. We truly appreciate your thoughtful feedback.
We're delighted to hear that you had an excellent experience with our customer service team. While we're sorry the situation was challenging, we're pleased that our team was able to work through it with you and provide the support you needed. It's especially rewarding to know that our prompt callback, patience, understanding, and commitment to finding a solution made a positive difference.
Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. Thank you for choosing us, and we look forward to assisting you again whenever you need us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Total scam as they don’t honor 7-day cancellation period! I cancelled on SAME DAY as the initial report via online form. Then, followed up with email reiterating cancellation two days later. Was still charged $29.95 on day 7. Disputed with bank and GoodCar lied - said they had no record of my cancellation, despite fact I have an email from them confirming I cancelled in time and apologized for delay in processing that caused me to be “inadvertently” charged. Since they lied to my credit card company, I had to reopen dispute. I have proof I cancelled and GoodCar knows it!!!
Reply from GoodCar2026-07-27
Hi J,
Thank you for sharing your feedback.
We sincerely apologize for the confusion surrounding your cancellation request and the subsequent charge. We take concerns like yours seriously and want to ensure your account history and communications are reviewed thoroughly.
Because this matter involves specific account details and an active billing dispute, we'd appreciate the opportunity to investigate it further. Please contact us directly at the email address associated with your account, and our support team will review your cancellation records, including the confirmation you referenced, and work toward a resolution.
We value your feedback and appreciate the opportunity to address your concerns.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Information was very useful, along good customer service.
Reply from GoodCar2026-07-28
Hello Minette,
Thank you for your 5-star review and for sharing your experience with us.
We're delighted to hear that you found the information provided to be useful and that you received excellent customer service. Our team is committed to delivering helpful resources and responsive support, so it's rewarding to know we met your expectations.
We sincerely appreciate your kind words and your support. Thank you for choosing our service, and we look forward to assisting you again whenever you need us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Hello Auston,
Thank you for your 5-star review!
We're delighted to hear that Stefanie did a great job assisting you. Providing friendly, professional, and efficient support is our priority, and we're pleased that Stefanie delivered a positive experience.
We'll be sure to share your kind words with Stefanie, as we know she will greatly appreciate your recognition. Thank you for your support, and we look forward to assisting you again whenever you need us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Please look on BBB for accurate, real reviews: They have a 1.44 rating as of today.
Canceling billing is a hassle, and it is not made clear that they'd automatically bill your account without your consent after the first week. There is no button to press to cancel within your account, apparently requiring you to contact customer service. Overall an unethical company, and it's hard to believe these reviews are actually real given the difficulty to cancel. I'm highly disappointed in predatory companies such as this one, and would never have used their service given their poor ethics.
It's a shame people swindle others instead of providing real value, perhaps due to an ascended of intellect and antisocial characteristics.
Reply from GoodCar2026-07-28
Hello Ryan,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, and we understand your frustration.
We have reviewed your account and can confirm that one of our support agents has already processed your refund. Please allow 3–5 business days for the refunded amount to be reflected in your account, depending on your financial institution's processing times.
We are sorry to hear that you found the cancellation process and subscription experience disappointing. We take customer feedback seriously, and your comments regarding account management and subscription transparency will be shared with the appropriate team for review as we continue working to improve our services and overall customer experience.
Thank you for bringing your concerns to our attention, and we appreciate the opportunity to address them.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
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