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GUNNAR Optiks

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201 reviews

3.8201 reviews
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About GUNNAR Optiks

Data updated
Website
gunnar.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Last 12 months
47 reviews
Replies to negative
12% (7/57)
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About this business

GUNNAR computer and gaming glasses are engineered to eliminate digital eye strain and block blue light. Get rid of constant headaches, improve your productivity and gaming performance with GUNNAR Blue Light Glasses.If you would like any additional information, assistance, or need to reach out to our support team, please proceed to our contact page or email us at [email protected].

Written by the business, not verified by us.

Is GUNNAR Optiks legit?

GUNNAR Optiks (gunnar.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 12% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the stylish designs, comfortable fit, and the exceptionally high quality of materials used across their eyewear collections. Many people also appreciate the prompt professional assistance and the wonderfully smooth ordering process when purchasing corrective lenses. However, some people mentioned experiencing frustrating shipping delays and packages that ultimately failed to arrive on time. Consumers additionally reported significant difficulties dealing with unhelpful customer support when attempting to process returns, exchanges, or refunds. A few reviewers also encountered frustrating product defects, such as blurry lenses or receiving completely incorrect items.

Auto-generated from all reviews of this business. For reference only.

What people say

I recently had an excellent online…

I recently had an excellent online shopping experience purchasing Gunnar computer glasses. From start to finish, the process was seamless and straightforward. The website was user-friendly, with a clean layout that made browsing the different styles and options effortless. Detailed product descriptions and clear images helped me understand exactly what I was buying, and the sizing and feature guides ensured I selected the perfect pair for my needs. I appreciated the transparency regarding pricing and shipping. Checkout was quick and secure, and I received an order confirmation right away. What stood out most was the wealth of customer reviews and FAQs, which gave me confidence in my purchase. So far, the experience has been great, and I’m excited to receive my new Gunnar glasses. If the product quality matches the shopping experience, I’m sure I’ll be a returning customer.

I spent $400 on the new ghost amber…

I spent $400 on the new ghost amber gaming glasses with prescription, 20 days after order they finally shipped only to be returned to sender now i have not received my gaming glasses that i spend $400 on and Gunnar optiks have not replied to any emails i have sent trying to rectify this matter so i can get my glasses

I’ve been a fan of Gunnar optiks for a…

I’ve been a fan of Gunnar optiks for a while, so I was excited to buy a pair of readers to wear for my work. Unfortunately, it wasn’t clear how to take advantage of the discount on the glasses I ordered so I ended up paying full price, unless I’m missing something. This isn’t so much a complaint as just pointing out the process of buying something on sale or discount isn’t very transparent as you step through the process.

limited selection

They have good deals, but the selection is limited. It will nice if they expanded the offers to more models.

Reply from GUNNAR Optiks2024-12-02

Hi Damian, We offer multiple promos throughout the year and are currently running one of the biggest of the year. Please feel free to sign up for our newsletter at the bottom of our website for additional discounts/offers. All the best, Customer Service Team

Yall do not answer in a timely manner

Yall do not answer in a timely manner. Even though I sent an email to cancel my order shortly after i bought it(didnt mean to purchase them), it was shipped anyway.

Reply from GUNNAR Optiks2024-12-02

Hi Kelsey, We are sorry you feel this way as we try to provide the best service we can for our customers. We responded within 24 hours, unfortunately cancellation requests are not guaranteed and our warehouse was not able to pull the shipment before carrier pickups. If you have any questions or concerns please feel free to follow up with us at [email protected] All the best, Customer Service Team

Offers no repair services

Gunnar does not replace lenses. This means if your $100 plastic glasses get scratched, you must replace them entirely, so another hundred bucks down the drain. I could eat an entire week in my country with 100 bucks. They fall once on the floor? GONE. I don't know how these lenses are made, but a few tiny scratches in the middle induce eye strain worse than not using them at all. Which would be perfectly fine if they offered a cheap service to replace these lenses, but they do not.

Reply from GUNNAR Optiks2024-12-02

Hi Andi, Gunnar does not offer the purchase of lenses separately to fit into existing frames or vice versa. However we do offer warranty of one (1) or two (2) years, depending on the product performance level, as well as SavedBy protection service for instances like this. Please feel free to follow up with us at [email protected] with any questions or concerns. All the best, Customer Service Team

Process is just too slow

Process is just too slow. Takes forever to receive the product. Speeding up the whole process should be prioritized.

Reply from GUNNAR Optiks2024-11-19

Hi Ulices, We are sorry you feel this way as we try to provide our customer with the best service possible. It looks like your order was completed and shipped within our standard prescription processing time of 2-3 weeks as stated on our website. If you have any questions or concerns please feel free to follow up with us at [email protected]

So much more wrong than good

At first the UI didn't load correctly so my order had to be cancelled and refunded. Then I went through the process again and it worked. Got my glasses after two weeks of waiting and either Gunnar got my prescription wrong or the eye doctor did. The glasses results weren't better than my current glasses. On top of that, they look horrible on my face. And since they are prescription, there is no refund. Even a partial one. They can reuse the frames. But no. That isn't an option. My first experience with the company many years ago was great. A new company, not the corporate norms, and now they are just as pricey and painful to work with as the big company.

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