Hagerty is a company built by drivers for drivers, protecting 2.7 million vehicles in the United States, Canada and the UK. We make it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love through innovative insurance products, live and digital auctions, engaging media and events, as well as the Hagerty Drivers Club, the world’s largest community of car lovers.
Written by the business, not verified by us.
Is Hagerty legit?
Hagerty (hagerty.com) has a 4.7 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 62% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and exceptional customer service, noting that representatives are always professional, courteous, and ready to answer any questions. Many people also appreciate the very reasonable rates and reliable coverage provided for their classic and specialty vehicles.
However, some reviewers were not happy with certain operational aspects of the roadside assistance. Some people mentioned that dispatched towing services were significantly overpriced or experienced frustratingly long delays with vehicle repairs. A few other people also felt that communication regarding policy changes and subscriptions could be handled better.
Auto-generated from all reviews of this business. For reference only.
What people say
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Nick Arpey · 1 review · Experienced 2026-07-21 ·
★★★★★
I had my classic Cadillac breakdown on…
I had my classic Cadillac breakdown on me. I called to get a tow was informed that because I didn’t know my member ID number off top of my head. I would have to pay for the tow and be reimbursed. that’s fine. When I called to get reimbursed for the tow I was informed that my roadside assistance had been canceled. not understanding what had happened i asked a few more questions and as It turns out that I had made a phone call to cancel the magazine that comes with the drivers plus subscription because I do not need a magazine coming to my house, during that phone call It was never told to me that canceling the magazine subscription was also going to cancel my roadside assistance so here I am out $250 for the price of a tow because of information that was never told to me through Haggerty for canceling a magazine subscription.
Fantastic company! However, my agreed value policy has gone up $100 dollars a year for the past two years for a car that's maybe driven 200 miles a year. They couldn't even provide a good answer as to why. The policies on my everyday cars don't go up this much! So much for being a loyal customer...I'm going elsewhere!
Reply from Hagerty2026-08-25
We're sorry to hear about your poor experience. Feedback like yours is how we learn and improve. We cant seem to direct message you in order to gather additional details but would love to revisit your quote to ensure accuracy. If this is of interest, please contact us at 888-310-8020.
R
Randall williams · 6 reviews · Experienced 2026-07-09 ·
★★★★★
Worst customer service ever.dont backup…
Worst customer service ever.dont backup what they say.do not use this insurance company. You have not called me .
Reply from Hagerty2026-07-22
We’re sorry to hear this, but are glad you reached out. We cant seem to direct message you, please contact us so we can best address your situation. Thank you!
J
John Gooden · 1 review · Experienced 2026-07-01 ·
★★★★★
Outstanding customer service on 1971 Camaro
Outstanding customer service and understanding of my classic vehicle. Claim was quick and easy from report to payment and I could not be happier with the company.
Reply from Hagerty2026-07-29
Thanks for the love! We're so glad you’re enjoying the ride with us.
Buyer Beware!! No accountability to volume sellers!!!
Buyer Beware!!! I purchased a 2002 Porsche 911 through Hagerty Marketplace based in part on representations made by the owner Collectible Classics on the auction site that the vehicle had undergone a Pre-Purchase Inspection (PPI) that found no issues, no leaks of any kind, no concerns and no bore scoring even though they only scoped 3 cylinders. After taking delivery, significant defects were discovered that required substantial repairs. More importantly, Amity Auto—the shop that allegedly performed the PPI—confirmed by both phone and email that it did not perform a PPI and that its inspection was limited in scope to bore scoring and paint-related concerns.
Despite being provided with documents from Amity Auto, repair estimates, and other supporting evidence, neither Collectible Classics nor Hagerty Auction has taken meaningful steps to address the misrepresentation or facilitate a resolution other than offer $1,000.00 to make it go away. Shouldn't they hold sellers to the policies and the same accountability that they would a buyer that doesn't follow the buyer policies. Try posting a negative review on one of Collectible Classics auctions and see how long it takes for it to be removed.
They were to the point and gave me what I need for what I feel is a fair price.
Reply from Hagerty2026-07-22
Thanks for the kind words!
C
Chris Goewey · 1 review · Experienced 2026-06-01 ·
★★★★★
customer service is always very good…
customer service is always very good ive never had any problems.i always recommend hagerty to people when discussing car insurance with car people.and most important is customer service is always answered by a person that speaks perfect english.
Hagerty locks in a pre-determined vehicle value, ensuring you receive the full amount in a total loss. Also appreciate the club membership, which offers flatbed towing, automotive event perks, and a magazine subscription.
Reply from Hagerty2026-06-23
That's great to hear, thank you for choosing us!
k
kat · 6 reviews · Verified · Experienced 2026-05-28 ·
Would like to put my homeowners and other autos on this insurance but have not heard good things about the insurance claims. Plus, my Mom had Hagerty insurance on all her vehicles and she missed one payment because she was in the hospital and incoherent. Because I had to use her van to transport her to/from doctor appointments I had to find another insurance. Being I wasn't power of attorney at the time; it was very hard. The only reason I do have Hagerty is for my classic car.
Reply from Hagerty2026-06-09
Hi Cheryl, thanks for reaching out. You are correct, we do not offer homeowners insurance. We do however offer multi car policies and protect vehicles of all ages, even some that are brand new. Please call +1 800-922-4050 to speak with one of our licensed sales agents who will be able to go over all the details with you!
The enthusiasm the Hagerty team shows for enjoying cars, the freedom and adventure they bring, and the people that do as well, reminds me to get out and enjoy the world in 3D!
Reply from Hagerty2026-06-08
Thank you for the kind words Vincent! We're so happy to hear you had a great experience with us and look forward to seeing you again down the road!
Haggerty supports the collector car hobby like none other. Claims are handled professionally and their contacts within the hobby are numerous. I have recommended them to many friends and all have been completely satisfied.
Reply from Hagerty2026-06-08
We truly appreciate you taking the time to leave us a positive review! Your feedback motivates us to continue delivering excellent service.
I've been insured by Hagerty for many years and they're great. They're the lowest cost insurance for my specialty vehicles (and some not so specialty) and I believe they're true car lovers - like myself. I'm also a member of their club and a fan of their passion for cars. While I've never had a claim I'm very sure if I had one they'd be very upfront about fair payment. They've earned my trust, which is difficult to earn at best. Highly recommend.
Reply from Hagerty2026-06-08
Thanks for the love, Jeff! We're so glad you’re enjoying the ride with us.