Hairvivi Specializes in Pre-Plucked and Pre-Bleached Lace Front Wigs & Full Lace Wigs that Can Be Worn Straight Out Box. Shop Lace Wigs With the Most Realistic and Natural Looking. Free Express Shipping Worldwide.
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Is Hairvivi legit?
Hairvivi (hairvivi.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ultra-realistic lace, natural hairlines, and exceptionally soft hair quality that feels wonderful to wear right out of the box. Many people also appreciate the responsive customer service team, beautiful packaging, and surprisingly quick shipping times that make online purchases extremely convenient.
Some reviewers were not happy with product durability, noting that the hair can become extremely frizzy and dry after washing, losing its initial appeal. A few consumers additionally mentioned experiencing weak lace that tears easily, sparse hair density, and overall poor product quality after paying high prices.
Auto-generated from all reviews of this business. For reference only.
My only problem now is what type of wig I want to wear !
So, I am from Greece. Alo has been an issue for me for 13 years now because wigs with human hair cost a lot here. It's called monopoly and I don't mean the board game! This year I started looking outside Europe and I found Hairvivi. After some searching on Tik Tok and Instagram, I made the big decision. The prices are unprecedented considering that I bought very long and extremely dense hair. From the very beginning in the emails I had instant support and guidance albeit the huge time difference. Next , the delivery:Extremely fast. Then came the unboxing. Guys, everything is exactly as I ordered . And having been a woman with alo for years , I know what to look for and what to look out for in a wig. I have to be exposed to people daily , due to my work , and I have to say that won't feel anxious or concerned anymore. The quality of the hair , the upper part which looks 100 % natural , and even the sideburns that are important in a wig are exquisite and made with care and detail.
So now my only worry is how to wear my hair tomorrow, and what to wear ! 😁
Thank you guys for everything and can't wait for another new look in some months from now . Hugs and kisses from Thessaloniki, Greece. 💜💜💜💜💜
Sophia
Reply from Hairvivi2026-02-09
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Back again!!
These wigs have literally changed my life!
Glueless is not even the word, they’re magical! I get so many comments on my hair and people are so shocked when I tell them it’s a wig!
Don’t hesitate, get the wig.
Reply from Hairvivi2026-02-09
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Crystiana Blonde
Wig With Dark Roots Glueless Wig - 14"
Cappuccino
UPDATE RESPONSE 🌟
I got your email. It is incredibly insulting to accuse me of doing anything to damage the wig or that it’s my fault. This frizzed up immediately and I sent photos to customer service 2 DAYS (2 DAYS) after receiving showing you that it was defective frizzy and dry upon arrival. Check your emails for dates and photos. If that isn’t verification enough,nothing is. I gave you every opportunity to exchange or refund, etc. You suggested serum or anti frizz so I tried it. You suggested wash & condition. I did and it’s still the same LOW quality hair frizzy, dry, damaged, puffy and true quality revealed itself within the first 2 weeks. This is the very definition of a LOW QUALITY product and false advertising.
High quality hair won’t do this and lasts way beyond 1-2 weeks. And you want me to send it back at my expense so you can evaluate and take up to 2 months to decide if you want to offer me a partial refund? No, thank you. Not reasonable. Hope this honest review helps other customers make an informed decision about their purchases and how the company choose to deal with defective products. Thank you.
Orginal review
“I wore this about 2-3 weeks washed it once high quality product & purchased expensive anti frizz. Honesty it’s low quality and just looks dry, damaged, puffy & frizzy and nothing will change that I wasted my money on a wig I won’t wear.”
Upon arrival this looked beautiful. 2 days later I was wearing it and it got little damp and it frizzed up a little like the kind of hair that dries with a wave, no big deal. Over a week wearing it, it puffed up a little more and became more and more puffy and fizzy appearing dry and or damaged.. 😔
I had contacted Hairvivi immediately the very first week with PHOTOS asking for exchange, replacement or refund etc. But obviously the lace was cut and they wouldn’t so they offered me a coupon towards another one. They suggested THIS (dry damaged hair) was high quality hair just this hair type was Ukraine unlike the Honey option that is Brazilian and I should use some hair serums so I did.
I decided to keep giving them a chance - I purchased another one from them with the HONEY lace and the two are completely different and second one ALICE is excellent quality so I will write a separate review for that but it proved they wouldn’t replace the damaged one even if I stayed their customer.
For me it’s 50/50. No matter what type of hair is used, HIGH quality would last a year and would not look this way with wearing after a few days or 2 weeks. High quality would respond to anti frizz or serums and it looks awful and I sent PHOTOS but so what? I didn’t damage it. In the end, HAIRVIVI didn’t stand by their product although they did reply politely. I GAVE THEM EVERY OPPORTUNITY TO MAKE IT RIGHT to replace the damaged hair and even purchased a 2nd wig. So if it’s good then great but if they send a damaged you are stuck with it. THEIR site wouldn’t allow me to attach images.
Reply from Hairvivi2026-02-09
Hi,
This is Hairvivi's customer service team. First, really sorry for your unhappy shopping experience. And no worries, we will try our best to help you solve the problem.
We offer a free return service as long as the lace is intact. If the lace is cut, we cannot accept any return or exchange, otherwise, it is also unfair for other customers. But please be assured that we will still help you to solve the problem, for example, to help you repair the wig.
For the problems of the wig you mentioned, many reasons can cause it. Our customer service will continue to communicate with you via email to help find out the real cause of it and give you some solutions.
We believe the problem can be solved successfully with our joint effort.
Anyway, we apologize for any inconvenience caused.
Hairvivi Team
After my review, hairvivi contacted me and they really made amends, i would continuing buying from them. They gave me great haircare advice too.
Reply from Hairvivi2026-02-09
Hi,
This is hairvivi customer service team. First, really sorry for your unhappy shopping experience, and no worries, we will try our best to help you solve the problem.
Hairvivi offers a free return service within 30 days, as long as the lace is intact, so you don't have to pay any return shipping fee. It must be a misunderstanding between us.
For the wig problem, because only from your description, we cannot find your order and know what happened, please give us your order details, and our customer service will contact you via email asap to help you solve the problem.
Customer satisfaction is our pursuit and we believe we can solve the problem successfully for you.
Sorry for any inconvenience.
Hairvivi Team
I had an amazing customer service experience before even getting the wig. I missed part of my delivery address. My apartment building uses a different delivery service and they were able to update the information quickly. The chat on the website is pretty delayed, probably due to time differences. But I was able to get an email address which was much quicker responses. The estimated delivery window kept changing but still made it to me fast! I was given an extra gift with my wig which was so nice of them to add!
Now for the WIG! Just from pulling it out of the cute packaging I could tell it was amazing quality and the hairline was going to be realistic. A lot of reviews talked about the smell so I was curious to find out what it smelled like and I agree, there is such a nice smell to it which is a surprise for a wig. I ordered the Catherine 16” & Honey. I have issues with wigs not fitting me right and looking way too bulky because my head is smaller. I only pulled my hair back and quickly put the wig on for the review. But just doing that, I could tell that it fits so much better than other wigs I’ve worn of all kinds of qualities. I work in the film industry and need wigs and this is going to be the best wig in my collection and help me get even more jobs! So excited to wear this on set.
Adding photos of the wig in sunlight and without and my actual hair to compare. I have not cut my lace yet, so you can see where the lace will need to be cut. This is straight out of the box!
Reply from Hairvivi2026-02-04
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
I am truly very happy with my wig. The quality is amazing, the hair feels soft and natural, and it looks beautiful once worn.
I would also like to highlight the professionalism and reactivity of the team. They were very responsive, attentive, and helpful throughout the whole process, which really made me feel reassured.
The delivery to Paris was very fast as well. Overall, a great experience from start to finish. I highly recommend Hairvivi.
Reply from Hairvivi2026-02-02
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
This was my first time ordering from Hairvivi after seeing ads for their wigs on Instagram. I was hesitant because I didn't know if the influencers were sent different wigs (I've heard this can be a thing w/ other wig brands). I was happy to learn that the quality looks just like those videos! I can say 100% say they are worth it! The wig style I got was "Elena Brown Highlights Face-Framing Wig." From the moment you take it out of the bag, it is gorgeous! Minimal styling required. It looks better than other, more expensive brands. I hope they come out with a front fringe style; I will buy it in an instant!
Reply from Hairvivi2026-02-03
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Have purchased w wigs so far. Catherine in a 16in for everyday and a 20in for weekends. OBSESSED!!!! cannot wait to purchase more!
Reply from Hairvivi2026-01-30
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Absolute nightmare of a company to return products to.
I ordered the Vivian blonde "14" medium cap.
I followed the measurements from the website for length and cap size, however, the cap size was ridiculously oversized and wouldn't even fit on my head even with a wig grip on, the piano strap kept falling off and wasn't any uses,and no amount of tightening worked. The combs that are attached to the wig are of poor quality, and don't assist in anyway.
The length of the wig was ment to be "14" it was like 18-22, way too long and looked very unnatural on me.
As soon as I got the wig and tried it on to assess if it fitted, it was obvious that the cap was too big and the length and quality of the wig were poor. I immediately email and submitted that I wanted to return and get a refund. Customer service agreed, and I followed the procures to return the wig.
This is where the nightmare began. First they gave me the wrong shipping company, then the next shipment company had no clue how to send it back, this delayed things a few weeks, after FedEx scanned the return, they said there is a problem we can't send the package which ment the parcel was in limbo. I had to write an email to fed ex, because they never answer there phone. With conversation currency rates, I was short changed with the refund. This was a stressful and expensive lesson, to learn.
Reply from Hairvivi2026-01-29
Hi,
This is Hairvivi customer service. First, really sorry for your unhappy shopping experience. We think there must be some misunderstanding between us. Let us explain it to you.
1. About the capsize. Dear, we notice you purchased the M capsize. Because we don't know your 3 measurements, it is hard to tell the proper capsize for you. To give you a better shopping experience next time, you may share with us your 3 measurements so we can give you some recommendations.
2. About the length. Please be assured that the length is no problem. We cannot use longer hair. Longer lengths, higher cost. We don't have any benefit to send customers longer hair to add to the cost.
3. About the return. We offer a free return service and didn't charge you any return shipping fee. We received $541 USD from you and refunded you all $541 USD; there is no payment from you in our hands now. And our customer service will provide you with the proof via email. We think it is the currency problem; we receive USD and can only refund USD. We suggest contacting your bank to check it. During the return, we noticed you had some problems contacting your local FedEx. We cannot know what happened exactly, but our customer service helped you solve it, right?
Anyway, despite the reasons above, we apologize for your unhappy shopping experience. Our customer service will contact you via email asap.
Have a nice day!
Hairvivi Team
This wig exceeded all my expectations. It is extremely soft and very manageable. I received my wig very quickly, I will be purchasing from this company again. Im extremely happy!
Reply from Hairvivi2026-01-28
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
The most beautiful wig,looks so real that nobody believed me that I am wearing a wig. Thank you for saving me and making me so happy! I already ordered another one:)))
Reply from Hairvivi2026-01-27
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Hairvivi is the best wig company I've ever purchased a wig from! I'll never shop anywhere else!
Hairvivi sells the most beautiful lace front glueless wigs I've ever worn. Due to alopecia, I've been wearing wigs for over 10 years and have tried dozens of companies. Finally, I discovered Hairvivi and am thrilled with the quality of the hair, the lace, color selections and styles. My Esme wig has held up perfectly, doesn't shed and still looks fresh after almost a year of consistent wear. Their customer service is the best! Quick to respond and will make sure you're completely satisfied with your purchase. I told my hair stylist about their wigs and now she purchases them for her clients!
Reply from Hairvivi2026-01-26
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Hairvivi's wigs are the best quality of any wigs I've purchased. I just received the Maire wig, and OMG, it's gorgeous. The color is a soft brown base with highlights. It looks so natural. I'm not an expert or influencer, just a cancer survivor over the last year, and after losing my hair, I started exploring wigs. I have purchased three from Hairvivi so far (the Chloe, Honey, and now the Maire), all stunning. The Honey has a black base color, which I didn't realize. I prefer the brown root color. I highly recommend Hairvivi. Also, their customer service is world-class.
Reply from Hairvivi2026-01-22
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
I have been wearing wigs for over 20 years due to alopecia.
I recently bought a wig from hair vivi and the hair was extremely low quality.
I washed it as soon as I received it, as it had a strong chemical smell. After air drying the wig with the highest quality shampoo and conditioner, the wig was extremely dry and frizzy and no amount of deep conditioning helped-this wig is unwearable.
I never use heat on my wigs, but when I contacted hairvivi customer service they advised me to deep condition the wig at a salon and offered me $20 to assist with the cost if this.
This was not a cheap wig, so needless to say I will not be purchasing from Hairvivi again-they don’t stand by their products…
Reply from Hairvivi2026-01-20
Hi,
We are sorry for your unhappy shopping expereince. No worries, as long as the lace is intact, we offer a free return service within 30 days.
Though the lace is cut, we will still help you solve the problem asap.
For the smell, after a long-time transportation, the wig will be pressed in the box for a long time, but it is easy to remove it. For the frizzy problem, there are many reasons causing it.
No worries, our customer service will contact you asap via email to help you solve the problem asap.
Really sorry for any inconveinece and believe the problem can be solved successfully.
Hairvivi Team
HairVivi — what can I say? As someone who has lived with alopecia for many years and experienced significant stress and mental health challenges as a result of the wig industry, I can honestly say this brand has been an absolute diamond.
I have just purchased my second wig, and just like the first, the hair quality is exceptional. In the past, I relied almost exclusively on high-end custom hair replacement systems because every wig I tried — some costing three times as much — was a disappointment. I’ve often felt envious of alopecia influencers with large wig collections, and thanks to HairVivi, I can finally start building my own. I’m excited to try new colours and styles, and I truly hope the brand continues to offer options at such an accessible price point.
Both wigs I’ve purchased are in natural black, and they suit my Celtic complexion (extremely pale skin, freckles and light blue eyes) beautifully. I also really appreciate that the units come pre-styled, which removes the stress and additional cost of needing professional cutting or customisation.
My first unit was a size medium based on my head measurements, but I sized down to a small for my second purchase and found the fit much better. I suspect this is because the sizing is designed with people who have natural hair to wear underneath, which is helpful to keep in mind when ordering.
If I were to offer any constructive feedback, it would be to include more detailed information about colour undertones in the product descriptions. A virtual try-on feature or seeing the units photographed on a wider range of models would also be incredibly helpful. While the colours look stunning on the beautiful, sun-kissed LA-based models, it can be difficult to gauge how they will translate on someone like me — a pasty, makeup-free, middle-aged mom. I’d also love to see a small expansion into slightly edgier or cooler-toned colour options.
Overall, I am beyond happy with my purchases and incredibly grateful to have discovered HairVivi. I wouldn’t hesitate to recommend this brand to others living with alopecia.
Reply from Hairvivi2026-01-21
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
The wigs are beautiful and well constructed! I am always pleased!! This is a very trustworthy company and my go to favorite
Reply from Hairvivi2026-01-20
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Gorgeous high quality wigs in beautiful color schemes! I'm so happy with Hairvivi's soft hair, ultra realistic lace top wigs with no visible knots. Wonderful customer service that is always happy to answer your questions and help in any way. They even customized a wig at my request. Also, feature a money back guarantee with returns. I highly recommend Hairvivi!
Reply from Hairvivi2026-01-14
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Got my first wig from hairvivi and the lace is better than the wigs ive spent thousands on. It looks so natural and feels so secure. I wish they have more colors and size options in the future!
Reply from Hairvivi2026-01-12
Hi,
Thanks for your review and suggestions, we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
I love Hairvivi. Not just their wigs, but the entire experience — from their content to their delivery and customer service to the actual wigs themselves. I own 3 now, and I keep coming back because the wigs are so worth it. With Hairvivi, the premium quality and experience justifies the premium price. Truly, worth every penny — not to mention the wigs themselves being so beautiful and expertly colored. I will always come back to Hairvivi!
Reply from Hairvivi2026-01-12
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
I have just purchased a Hairvivi Catherine Wig. Wow, this is the best wig I have ever purchased. I have been wearing wigs for 32 years and never truly been happy with any and always had to pluck hairs and custom the wigs before wearing even when spending more than £1000. I took Catherine out the beautiful packaging, cut the lace and went straight to work with the wig on. The hair line and parting are amazing. I wore the wig without glue and it stayed put all day. The hair quality is beautiful soft and shiny. I will definitely be purchasing another. Thank you Hairvivi
Reply from Hairvivi2026-01-07
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
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