Hairvivi Specializes in Pre-Plucked and Pre-Bleached Lace Front Wigs & Full Lace Wigs that Can Be Worn Straight Out Box. Shop Lace Wigs With the Most Realistic and Natural Looking. Free Express Shipping Worldwide.
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Is Hairvivi legit?
Hairvivi (hairvivi.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ultra-realistic lace, natural hairlines, and exceptionally soft hair quality that feels wonderful to wear right out of the box. Many people also appreciate the responsive customer service team, beautiful packaging, and surprisingly quick shipping times that make online purchases extremely convenient.
Some reviewers were not happy with product durability, noting that the hair can become extremely frizzy and dry after washing, losing its initial appeal. A few consumers additionally mentioned experiencing weak lace that tears easily, sparse hair density, and overall poor product quality after paying high prices.
Auto-generated from all reviews of this business. For reference only.
I purchased a wig and had it customised to match my measurements. Received the wig in 2 weeks and it fit perfectly! Quality 10/10 and worth the wait & money. They're my go-to for high quality custom wigs (that are easy to install and comfortable to wear) and I couldn't recommend them enough!
Reply from Hairvivi2025-10-20
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
I have so far brought 4 wigs from Harvivi and I have loved every single one. I would 1000% recommend buy from them. Their customer service is very good.
Reply from Hairvivi2025-10-20
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
The hair was so beautiful and of good quality as well . My woman loved it so hairvivi is definitely gonna be my plug moving forward.
Reply from Hairvivi2025-10-17
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Prior to purchase, customer service were very helpful answering my questions and accomodating and additional information i needed. Ensurimg i was happy with everything before purchase went ahead. Nothing was a bother to them and will be purchasing from them again. Upon receipt of goods, hair quality is very good, one of the best ive had. Hair quality has remained upon wash and custom colour added. The comfiest cap of all my wigs also. Fits my head the best and this is something I have struggled to find but can wear this and feel its lightweight for the density. Lace quality is by far the best I have also seen. I wish they did more colours which werent so dark at the root but, this is only due to me being so pale, not an issue with their products. No shedding and most durable wig I own. I feel like im going to get my monies worth from this!
Reply from Hairvivi2025-09-30
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
I loved the wig, it has a lot of quality and is ready to use, I will definitely order it, I have always loved it👌🏾💖
Reply from Hairvivi2025-09-29
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Disappointed with the quality of wig and service !!
I wouldn’t even give them one star if I could!
I purchased a wig which arrived on 11th September. After wearing it for just two weeks, I gave it its first wash. I’m an experienced wig wearer and know exactly how to wash and care for wigs, so I followed all the correct steps.
To my shock, after just one wash and only two weeks of use, the wig looked completely ruined — as though I had been wearing it for six months! The quality was extremely disappointing.
I contacted customer service a week ago, expecting some support or at least an apology. Instead, their response was shocking. They weren’t apologetic or concerned — in fact, they were insulting. Rather than addressing my issue, the representative wrote me a long email explaining how to wash a wig, despite the fact I had already made it clear I know how to do this properly.
I requested either a replacement or a full refund, but instead, they dismissed my concerns and offered me a £20 coupon — something they give out regularly anyway. Completely unacceptable.
The wig quality is not as advertised, and the customer service is the worst I’ve ever experienced. I even sent photo evidence, which was simply ignored. I’m writing this review because I’ve had enough, and I want others to know the truth: poor quality products and appalling customer service.
Reply from Hairvivi2025-09-29
Hi，
This is Hairvivi customer service team. Really sorry for your unhappy shopping experience, and we apologize if any of our expressions made you unhappy.
We read your emails and pictures carefully once again. For your wig, to be honest, it is only from pictures that it is hard to tell the problem so clearly, so we just wanted to share with you some cleaning tips, and maybe some of them can help a little.
We believe you are professional and didn't mean to blame you. Please trust us, we don't have that intention at all.
In this situation, our customer service will give you some solutions for your reference, and of course, you can also let us know your thoughts without hesitation.
Customer satisfaction is our pursuit all the time, and we believe the problem can be solved successfully via mutual communication.
Our customer service will contact you asap via email. Kindly check your inbox later.
Sorry for any inconveineve and have a nice day!
Hairvivi Team
I’m new to wearing wigs, and the Chloe wig from Hairvivi has been such a great first experience. The quality is excellent! The wig is soft, natural, and has a true luxury feel at a budget-friendly price. I felt comfortable and confident wearing it right away. I’ll definitely be ordering more from Hairvivi.
Reply from Hairvivi2025-09-29
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
The best beginner friendly wig i have ever purchased. This is my second purchase and the quailty is still amazing, the ease to install still leaves me in awe. The customer service for the company is so good and it's the other reason why I'm still an active customer of their's.
Reply from Hairvivi2025-09-24
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
I bought my second unit from Hairvivi! Once again the quality was outstanding, far better than other companies I have purchased from in the past. The hair is soft, zero shedding, and the color is flawless. I have gotten so many compliments.
Reply from Hairvivi2025-09-24
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
After receiving a wig in the wrong color they would not let me return or exchange!!! Claimed to help me with Fedex but that never happened. I am so disappointed. Over $600 LOST. The wig also smells horrible & the lace looks wiggy.
Reply from Hairvivi2025-09-15
Hi,
We are sorry to hear that. About the return, we believe it must be a misunderstanding. As long as the lace is intact, Hairvivi offers a free return and exchange service. Only if the lace is cut, can we not accept returns anymore, so keep the fairness for all customers.
About the problems you mentioned, dear, we indeed sent you the shipping label when you wanted to returned it and we also applied for pick-up service and sent you the control number. FedEx also contacted you several times but they couldn't contact you successfully.
Dear, you didn't use the shipping label and raised a dispute directly asking for refund without returning. We are sorry that we cannot refund customers without returning the package. If we give you this exception, it will be unfair for other customers.
It has been 8 months since our last communication. I don’t know if you have used the wig yet. Our customer service representative also contacted you by email yesterday, asking if you could reply as soon as possible to resolve the issue. Kindly check your inbox and you can reply to the email directly~Hope that the problem can be solved successfully.
Thank you!
Hairvivi
Best place for realistic human hair wigs HANDS DOWN
These guys are the Mecca in regards to wigs. I am blown away by their lightning fast customer service, ability to do great custom orders and how FAST they ship. I’ve ordered 3 wigs and I always have my wig within a week. I just placed another order and they shipped it same day for no extra fees and it’ll be here in 5 days. SO WILD how fast they are and the quality is just impeccable. I have to laugh at how no one believes me when I tell them I’m wearing a wig.
Reply from Hairvivi2025-09-15
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
I recently bought two wigs from Hairvivi - the Elena and Catherine and they were both perfection! Ordering was easy, customer service was great at reaching out when there was an issue with my shipping address, and delivery was quick! The hair quality is beautiful and the coloring of the hair is unreal. These are the most natural looking wigs I’ve ever owned and they have made me a loyal customer. Thank you, Hairvivi!
Reply from Hairvivi2025-09-12
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
Not going to lie, I was a little apprehensive at first. I’m used to spending thousands on high-quality wigs, but I’m so glad I gave this one a try. It melts perfectly, the knots are invisible, and the color is gorgeous. I’ve washed it three times now and toned it to platinum—it still looks amazing. I’m very happy with this purchase. I've already ordered my next one, Sophia!
Reply from Hairvivi2025-09-11
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
The best quality and wig and the most natural hair line. Love this company worth every penny!
Reply from Hairvivi2025-09-04
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
I’ve been purchasing units from Hairvivi for over 8 years now and they never disappoint. Their customer service team is always responsive and helpful, and units always arrive within a week or less from the date of ordering. I’ve gained so much confidence while transitioning from relaxed to natural and I’m very grateful their products are available.
Reply from Hairvivi2025-09-02
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi
They deserve ZERO stars. I recently bought a wig from them, the Alice wig, 20”. first and last time I’m ordering from them. It’s advertised as 100% human. I have and have had a ton of 100% human hair wigs for MUCH cheaper! they’re lying through their teeth, the second i took it out of the packaging, meanwhile it’s beautiful, it felt fake. then i straightened it on 200° TWO HUNDRED. and the ends of the hair reacted like plastic. they did exactly what synthetic hair does when heat is applied. they coiled up, and went completely brittle. the ends feel disgusting. you know when you wrap a christmas present and create a ribbon, and use a scissor to curl the ends? I can do that with my fingers on this hair. it’s PLASTIC. i am paying almost $700 for a wig that isnt even all human hair. when that’s what is advertised. I would NOT have bought this had i known it was mixed. do not put 100% human hair in the description when that is FALSE. you are ROBBING people out of hundreds of dollars. I want a full refund of course but guess what, in their last email they told me, only up to 180° can be used on the hair…. and that they’re willing to refund me $50.00. I have other HUMAN hair wigs that I bought for immensely cheaper that take 445° heat. I’m never buying from them again. Do not trust them.
edit: didn’t remember anything wrong, in total i’m paying $670 and change for a synthetic mix wig. i’ve had plenty of wigs in my lifetime, I know what a synthetic mix looks and feels like, how it reacts to heat and when brushed consistently. for this wig to be “100% human”… there sure are a lot of regulations i must follow in order for it not to be brittle… on the first day of me owning it. Your wigs are not 100% human hair and that’s that. You are bearing no loss by giving me $50.00. once again that is nothing compared to what I am paying. Your business is shameful and dishonest, and most of all FRAUDULENT. I want nothing from your team unless it is a refund.
Reply from Hairvivi2025-08-28
Hi，
This is Hairvivi customer service. Really sorry for your unhappy shopping experience, and we believe we can help you solve the problem successfully.
About the human hairs you mentioned, we wanna explain it to you. We promise all Hairvivi wigs are made of 100% virgin human hair, and we don't have any other hair. Because of the human hairs, the cost is high so the price cannot be so low. Sincerely hope to get your understanding. But this wig is not almost $700. So you may have remembered it wrongly.
Our customer service will send you some videos to prove our human hairs and will also share with you a video on how to test human hairs. You may test our wigs yourself, and then you will trust us better.
Dear, about the temperature, we meant 180℃ （about 350+℉）. As our own hair, if you use too high a temperature, it will also be damaged easily, let alone after the hair is made into a wig, it loses the nourishment of oil from our scalp, so it will be more fragile than the hair on our own head. So we don't suggest too high a temperature.
Dear, we offer a free return service as long as the lace is intact, but your wig was used and damaged, and our wigs are indeed made of 100% human hair. In this situation, we are sorry that we cannot provide any refund. If every customer asks for a refund after using the wig, we cannot do any business anymore. We believe you can also understand us.
But it doesn't mean that we won't help you. Our customer service will contact you via email and will try our best to solve the problem.
We believe it can be solved with our joint effort.
Anyway, really sorry for any inconvenience.
Best regards
Hairvivi Team
I usually order wigs at really high prices, I chose to try this site and came out really satisfied!! The hair color is stunning and delicate, high-quality hair and comes relatively long The scalp-like look definitely looks natural I loved it and will buy again❤️
Reply from Hairvivi2025-08-19
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi
This is a wonderful company. Their customer service is fair, responsive, and impressively efficient — especially considering they operate from the other side of the world! It's rare to find a company that handles inquiries so promptly and with genuine care. It’s a shame more companies aren’t like this. Highly recommended
Reply from Hairvivi2025-08-06
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi
I received my wig from Hairvivi and I am surprised
I received my wig from Hairvivi and I’m really impressed. The density is just right, the hair is super soft and natural-looking, especially at the front. I thought it would take longer to arrive, but it came really fast. The quality is much better than I expected and the cap fits perfectly. Even in hot weather it feels light and comfortable. I’m very happy with my purchase!
Reply from Hairvivi2025-08-04
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi
Received so many compliments on this wig! Easy to install and love the “newborn hairline”! Would definitely purchase again! 10/10! I’ll be back Hairvivi!
Reply from Hairvivi2025-08-04
Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi
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