Really fast delivery
Really fast delivery! Placed our first order yesterday and we have received the hay box today! Very pleased. Seems to be good quality and good value for money. Better than the hay we have been purchasing from pets at home.
About Haybox
Data updated- Website
- haybox.club
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 37 reviews
- Replies to negative
- 0% (0/20)
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Is Haybox legit?
Haybox (haybox.club) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 77% of reviews are 4 stars or higher and 15% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the natural products are exceptionally fresh, fragrant, and of top-notch quality, which their lovely pets genuinely adore and consume every single day. People also deeply appreciate the prompt shipping services and the incredibly helpful support team that always solves any unexpected issue right away. Some reviewers were not happy with delivery problems caused by external couriers leaving parcels in bad weather conditions or experiencing frustrating delays. A few people also noted occasional issues with dusty hay or minor unexpected debris appearing in their most recent subscription orders.
Auto-generated from all reviews of this business. For reference only.What people say
Great hay sadly let down by courier
Great hay and forage, my guinea pigs love it. Sadly Haybox are let down by their choice of courier Yodel. Instead of delivering the parcel they left it outside my block of flats on a busy street and i was not notified despite being home to answer the buzzer/door. According to Yodel 'This parcel doesn't need to be delivered to a person' that's a quote from the email I received when my order was on its way, this means Yodel can dumped your parcel anywhere like mine was. Yodel are the reason why I won't be subscribing to Haybox unfortunately.
The hay was a lovely green and the…
The hay was a lovely green and the rabbits love it.
Great company 5⭐
Always been happy with Haybox.Great quality hay at a good price which my fussy buns love. If I've needed to speak to their customer service they are always quick to respond and so helpful.
Hey box hay
My pigs absolutely love the hay from haybox they always have amazing quality and very fast delivery.
Sam who have helped to resolve my…
Sam who have helped to resolve my shipment issues is extremely kind person. Very professional, very understanding. There should be more people like him. He is one of the kind. Hay box company is so lovely always helpful which why myself and my bunnies babies are trusting only them and nobody else
Very dissapointed
Unfortunately I have had to cancel my subscription after a long period of been a loyal customer. My bank card had been frozen due to me been scammed, I did not want my card to be frozen but legally my bank had to. My payment did not go through for my bunnies hay, I reached out for help if the could offer me some way round this. I live on my own, do not drive, and I only have this account. They suggested someone else pay it for me then I pay them back!!!! This also was not an option for me. I had cash So I had to jump on a bus for a 3 hour round journey today in this horrible weather to make sure my furbabies had hay. I find it hard to believe that they could not help me somehow i offered to pay over the phone when my new card arrived, They seemed quite happy to lose a customer so company must be doing well. Your loss is another companies gain. I've actually found 8.5 kg of soft cut hay for £24 free delivery every 4 weeks.
Happy subscriber for several years
I've used HayBox for several years now for Timothy hay for my guinea pigs. I've never had any trouble with them. I have a subscription which I've had to change the dates on regularly (to adjust for my guinea pigs using more or less). The subscription has always gone out on the day I've asked for, even with last minute changes. The Timothy hay has always been of great quality and the customer service has always been great.
Fast, reliable and bunny approved!
The hay is always delivered in secure packaging and so quickly!! We never have to worry about going without. We also received a free pack of hay treats which our bunny is very grateful for!!
Highly recommend!
Have used Haybox for a few years now and I'm always very happy with my purchases. Hay is very good quality and it's the only hay my bunnies will happily eat, plus they absolutely love the hay cookies! One of my orders had a missing bag of hay cookies, which was quickly resolved after contacting their customer service team. Always good value for money and fast delivery too, I'd highly recommend Haybox to anyone
Amazing quality hay
Amazing quality hay, the pigs love the 50/50 box ! Delivery was super quick and came well packaged. Ordered from Hay box a few times now and have never been disappointed, thank you so much 😀
Would like to thank kay for packing my…
Would like to thank kay for packing my haybox i much appreciate your help and support when ordering this. good quality hay which my bunnies and me appreciate thank you 😊
Used to really love Haybox however have…
Used to really love Haybox however have opened my most recent order of pre packed course cut hay to find bits of blue string pieces all the way through it. So worried my rabbit might ingest it that I’ve had to bin the lot. Customer service is awful too.
so so so disappointed
I am so so so disappointed. I order from this company all the time for my little bunnies and I was giving them some dandelion sticks and I happened to find a huge metal screw in with the mix which I ALMOST gave to my rabbit as it looked like a dandelion stick! I am so upset about this. Why on earth would there be a screw in with the dandelion mix who is packing your orders? I don’t feel comfortable ordering treats from you again.
Plantain lovers
My buns love these plantain, marigolds plenty of other herbs from haybox and the speedy delivery is great from haybox.
The quality of hay is the top …
The quality of hay is the top .Always delivered as ordered and in very convenient compressed packaging if preferred . So why not 5 stars ? DPD couriers i have had issues with before . it clearly states the safe place which is simply at the front of the house and not for the first time was just dumped on the drive and annoyingly states Your order has been left in your chosen safe place, My conclusion is if i find an equivalent product at the same price i will have to move on .
First time buying from haybox I been…
First time buying from haybox I been trying to find hay that my Guineas like so look online and found haybox and looked at reviews so order some the delivery was very quick and when I gave it to the girlie's they left there greens and went for the hay they absolutely love it I would highly recommend haybox specially if you have fussy Guinea pigs like mine.
Amazing quality hay!!
Order arrived super quickly and as usual is amazing quality hay! My bunnies absolutely love it!
Quality hay
Really great company, speedy delivery well packaged and most importantly my quinea pig loves it!
Just received my free trial pack to see…
Just received my free trial pack to see which one they prefer and I think they like them all so decisions decisions
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