One platform to streamline your entire business. Consolidate your projects, clients and team into one integrated, easy-to-use platform.Trusted by thousands of agencies and consultancies.
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Is Bonsai legit?
Bonsai (hellobonsai.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 37% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-26.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being exceptionally prompt, helpful, and professional in handling various inquiries and technical questions. Many users note that the digital platform effectively streamlines daily workflows, saves countless operating hours, and makes managing overall business operations much easier.
However, some people mentioned that customer support was unhelpful and difficult to reach when urgent technical issues arose. Others also felt that certain platform features were clunky, unreliable, and frustrating to navigate during everyday business tasks, leading to unnecessary delays.
Auto-generated from all reviews of this business. For reference only.
Having investigated many more well-known project management tools I'm so glad to have found Hello Bonsai - it not only gave me what I was looking for (ease of tracking tasks and a clean client portal) but offered much more (integrated estimating, proposals and contracts).
I'm actually amazed that more people aren't talking about and using this system as it would seem to fulfill the needs of many businesses like ours far better than bigger, more expensive tools.
I'm happy to see that despite the fact that the team involved may be smaller it's all still being actively developed and support is also pretty good so would highly encourage agencies like ours to try it out.
I've been using Bonsai for years and won't go anywhere else for my client management. The interface is so easy to use and makes keeping track of my contracts, invoices, and task lists a breeze. But the best thing is the Bonsai team. I can get a little confused when it comes to all things software and technology, and the team are unfailingly kind, knowledgeable, supportive, and explain things simply.
So far I love everything about this CRM. It's exactly what I need for my business as a remote brand web and graphic designer. I have just made it through my trial, but I am excited to start moving all of my content over and using it everyday!
Bonsai has been an essential tool for running my business—everything from contracts and invoices to project tracking is streamlined and easy to manage. The platform feels professional and thoughtfully built. On top of that, their customer service is outstanding—quick to respond, respectful, and genuinely helpful. It’s clear they care about their users and are constantly improving. A solid investment for any freelancer or small agency.
Sawyer was so helpful and quick with responding to my issue! I always have a great experience with Bonsai Support, they are not only kind, but intelligent and timely. Thank you!
Our team uses Bonsai to manage projects for our clients. It's simple to use and helps us stay organised and on track with deliverables. One key feature we love is the time tracking and project budgets, which lets our team see how each project is tracking financially against our forecasted and actual targets.
I've really enjoyed using Bonsai for the last 4 months. The constant updates are great and exactly what I'm looking for. When I have an issue, customer service is on top of it and even did a quick software update to address something I was dealing with. Really enjoy logging in every day to manage my business in one spot.
I love the customer service Hello Bonsai's team provides. Not only are they knowledgeable and courteous, but you get to know them by name. If they don't know how to help you, they will bring it back to the team. They're very well organized.
Really clunky and not ready for primetime. Overpriced and the support you get from their team is below minimal. Their crm platform is barely usable and forget to import data from any other service, as their import tool is super buggy and it will create a new company for every contact you enter,even if you have the same company already entered in the system. Additionally you can't delete contacts once they are entered in the system. I feel like I have been robbed of $200.
I reached out to customer service with my issue and not only was I pleased with a swift response, sawyer fixed the issue. Great customer service is rare these days, and I appreciate it. I am sure if I had a need for this service, It would be fantastic. Thank you.
The support with Bonsai is always amazing. Sawyer wa fantastic. You can tell they care about each and every one of their customers. They are extremely knowledgeable and can assist with minimal back and forth. I'm still a happy customer and plan to be one for a very long time
I have an $800 payment that is trapped in my Bonsai account with no options for reliable support. I keep receiving the same automated responses from their team, with no clear instruction on how to resolve the issue. I am EXTREMELY irritated at their lack of responsiveness over the last week. Be warned: DO. NOT. USE. THIS. SOFTWARE!!!!
Reply from Bonsai2025-03-28
Hi Cole, our team has been trying to get in touch with you regarding your payment and has sent a few emails, but we haven’t received a response. Please reach out to [email protected] at your earliest convenience so we can assist you further.
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