One platform to streamline your entire business. Consolidate your projects, clients and team into one integrated, easy-to-use platform.Trusted by thousands of agencies and consultancies.
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Is Bonsai legit?
Bonsai (hellobonsai.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 37% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-26.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being exceptionally prompt, helpful, and professional in handling various inquiries and technical questions. Many users note that the digital platform effectively streamlines daily workflows, saves countless operating hours, and makes managing overall business operations much easier.
However, some people mentioned that customer support was unhelpful and difficult to reach when urgent technical issues arose. Others also felt that certain platform features were clunky, unreliable, and frustrating to navigate during everyday business tasks, leading to unnecessary delays.
Auto-generated from all reviews of this business. For reference only.
I finally have time to actually work on my business!
Bonsai has been a game-changer for my agency! It's like having a personal assistant that handles all the tedious admin work. The templated contracts save me a lot of time on paperwork, and I love how everything updates automatically when payments come in, or projects move forward. Their automated workflows help me set up when documents and updates get sent to clients. Everything is streamlined, from project management to time tracking, helping me stay profitable. Plus, their customer service is exceptional. Always helpful and responsive when I need them. They listen to my feedback and consider feature requests, making me feel valued as a customer. I can finally focus on what matters: growing my business. Definitely worth the investment!
Company has a good product. BUT their customer support is AWEFUL. It takes days to hear back from them. And when they do, there's zero show of concern on how sensitive it is to miss the services of a platform you've trusted to handle client work. I paid my first subscription and in the first week there was a bug and I couldn't use the app. Took weeks to fix. Now I am unable to login and on contacting support, they need to take 3 days to go over stuff. All this while, my business is paused.
Reply from Bonsai2024-12-11
Hi Daniel,
We always strive to get back to our customers as quickly as we can, and apologize for the delay you experienced.
Thank you for your positive feedback after your latest conversation with our support. We’re glad everything is back in order for you and that we could provide an experience up to our standards, and look forward to continuing to support your business.
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