Great food and price
Great lunch
About Bonsai
Data updated- Website
- hellobonsai.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 49 reviews
- Replies to negative
- 37% (7/19)
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About this business
One platform to streamline your entire business. Consolidate your projects, clients and team into one integrated, easy-to-use platform.Trusted by thousands of agencies and consultancies.
Written by the business, not verified by us.Is Bonsai legit?
Bonsai (hellobonsai.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 37% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-26.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being exceptionally prompt, helpful, and professional in handling various inquiries and technical questions. Many users note that the digital platform effectively streamlines daily workflows, saves countless operating hours, and makes managing overall business operations much easier. However, some people mentioned that customer support was unhelpful and difficult to reach when urgent technical issues arose. Others also felt that certain platform features were clunky, unreliable, and frustrating to navigate during everyday business tasks, leading to unnecessary delays.
Auto-generated from all reviews of this business. For reference only.What people say
I signed up- and was charged for years…
I signed up- and was charged for years with 0 email communication and no way of canceling.
Reply from Bonsai2025-02-27
Thank you for sharing your feedback. To clarify, we offer a free trial that allows you to cancel at any time before a paid subscription begins. If the subscription starts and you wish to cancel, we also have a 14-day refund policy in cases where customers may have forgotten to cancel their trial or changed their mind. Please contact our support team at [email protected], and we’ll be happy to assist you with this further.
I had a billing dispute that was…
I had a billing dispute that was handled professionally and immediately. Very refreshing!
Unauthorized Charges to my Card
Unauthorized Charges to my Card I was refunded, amazing support but they charged me for items I did not purchase.
Reply from Bonsai2025-03-05
Hi Zohaib, we're glad to hear that you were satisfied with the support you received from our team. For context, when signing up for a free trial with Bonsai, we make it clear that your account will automatically convert to a paid subscription once the trial period ends. We also offer a refund option beyond the trial period for customers who either forgot to cancel or changed their minds. We quickly addressed your concern and issued a full refund within a day of your initial outreach to us. If you have any further questions, please feel free to reach out to [email protected]. We're always here to help!
First Experience with Bonsai Support, Very Impressed
One of my clients accidentally disputed with their credit card company a charge they paid via my Bonsai invoice—the client didn't recognize my company name. The client was very apologetic and Dorian at Bonsai was fantastic at walking me through the process to file a counter-claim. I was afraid I'd have to do lots of back and forth with banks, but Bonsai was a great advocate for me and took care of everything.
Excellent service
Bonsai has been great in helping us refine our projects and tasks. Whenever we have had a query about how things work, or how we can do something, the customer service team have been instantly on-hand to provide solutions, support, or updates for the future.
Reliable program and excellent customer…
Reliable program and excellent customer service.
Honestly top notch customer service
Honestly top notch customer service. Every time I contact them which isn’t much because their platform is awesome. Jade was fantastic, she kept me updated, did exactly what I needed and walked me through the steps. She was very friendly and prompt in her responses. Great company. Great customer service.
I have been using Bonsai for a year and…
I have been using Bonsai for a year and recently encountered an issue with their customer service team. I had an outstanding invoice involved in legal battles throughout the year, which was recently resolved. After the client made the payment, Bonsai emailed me requesting additional information to verify our business relationship, essentially holding my funds until I provided it. I responded immediately with the information and asked why they had suddenly taken this position. Their customer service team was slow to communicate, offered no phone support, and provided impersonal responses. I will be leaving the service and cannot recommend it to others.
Quick
Quick, proactive, responsive, rational
Great Service!
Sawyer was fast, helpful and friendly. I got my questions answered and problems resolved. Really appreciate it.
Bonsai has always been prompt and…
Bonsai has always been prompt and professional at resolving our issues - wether they were user error, or some bug on their end - They embrace the motto "we're in this together" and things just get resolved. We are very happy handling our consulting firm's admin and payment tasks through Bonsai.
Cara from the support team helped me…
Cara from the support team helped me with processing my request so quickly and efficiently. Thumbs up for customer success👍
The customer service is pretty good.
The reps I usually speak to are pretty knowledgeable and helpful. They managed to help with every issue I brought to their attention.
They refuse to cancel an account…
They refuse to cancel an account attached to an email that no longer exists, even the account has not been used in over 2 years. Multiple conversations with customer service, yet they still charge my bank every month, forcing me to file a dispute with my bank.
Reply from Bonsai2025-01-16
Hi Saleem, Thank you for sharing your feedback with us. We take account privacy and security very seriously, which is why we require additional verification when an inquiry is made from an email address that’s not recognized or associated with the Bonsai account. This helps us ensure the safety of our customer's data. If we’re unable to locate and verify the account based on the details provided (for example, if the email address used to create the account is unknown or other verification details are missing), we recommend reaching out to your financial institution for further assistance. We appreciate your understanding and are here to help if you need further support - reach us by sending an email to [email protected].
I'm impressed w/ Bonsai customer service
I'm impressed that Bonsai manages to deliver excellent customer service without offering a phone service - it's all done by email. Their reps respond very quickly and thoroughly, and it's evident they care about customer loyalty and providing a great customer experience. I always get same-day responses and quick resolutions. Thank you!
Great Product - Phenomenal Support
Our experience with Bonsai has been very positive. What we found most refreshing is the incredibly high service and support levels. You generally do not get the kind of support that Bonsai offers from other SaaS providers. Their support has made our transition to the solution much more efficient and productive.
It has everything I need as a new freelancer!
Honestly, I don't often leave reviews, but Bonsai has been so great that I have to. Everything I've needed as a startup freelancer, Bonsai has had. From contracts, to time tracking, invoicing, and banking - it's all there. And the few times I've run into issues, there's been fantastic support and even a suggestion board where I can advocate for new tools. I use free versions of everything wherever I can, but I'm happy to pay for Bonsai's high-value service.
Everything started out great but its too risky to use this platform
Everything started out great. As a freelancer, this was the perfect tool for covering the admin aspects of my freelance business. Then for no reasons, my account was blocked for some reason and I had to go through a verification process. I went through the process and I wasn't able to get my account back on track. They closed my account without any further details. This is the type of company to avoid at all costs. No reasons for why your account was blocked, no way to talk to a real person to resolve any items. If you are working with this platform just know that you can be set up for a similiar scenario at any time. Use at your own risk!
Reply from Bonsai2024-12-12
Hi Hans, Bonsai only supports professional service firms like consultancies and agencies. While we wish we could provide Bonsai's service to every business, we cannot offer services to businesses outside of our supportable portfolio or that of our payment processor. Thank you for your understanding.
Lifesaver as a business owner
I am a small business owner and HelloBonsai has honestly been one of my favorite companies I have ever worked with. I love their product, but love the customer experience even more. They genuinely listen when you make suggestions and their customer support team is amazing! Just in the year or so that I have used them they have already implemented multiple features that I, and many other clients, have suggested (some of which I couldn't find in any other similar platform I had looked at). Being a business owner is crazy sometimes with how many hats you have to wear, and their platform has been a time and effort saver in a lot of ways. Some of my favorite features include being able to send invoices and have clients pay me online through their platform, invoice auto-reminders for clients so I'm not spending so much time chasing money, built in contracts with electronic signatures, the client portal, time and budget tracking for projects... As with everything I use in the world of technology, there are things I get frustrated with and don't necessarily love about their platform, but even still I would recommend them without hesitation as I have watched them improve on a weekly basis, giving me confidence in the future of this program.
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