We’re on a mission to help the world have more fun sex (yes, really).Every product is designed to help individuals and couples try something new, fun, different. Each formulation, toy or specialty product is tailored to helping you try a specific type of new sexual experience.
Written by the business, not verified by us.
Is Hello Cake legit?
Hello Cake (hellocake.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the customer service, noting that support teams are extremely helpful, friendly, and very quick to resolve replacement requests when issues arise. People also deeply enjoy using the various items available, finding them fun, reliable, and wonderfully effective for personal play.
However, some reviewers were not happy with product durability, explaining that certain electronic devices stop working or break down entirely after a short period of use. Additionally, a few individuals experienced frustrating shipping delays, resulting in much longer wait times to receive their online purchases than originally expected.
Auto-generated from all reviews of this business. For reference only.
The customer service is spectacular! I was surprised at how helpful and willing they were to make things right with a defective product. Sadly their new Little Sucker is no better than the broken one that I needed replaced. I will not be trying a third time. I am happy with the first one that I bought it is OOOmazing. Please Go back to the original design of the Little Sucker because you had an exceptional product.
Reply from Hello Cake2026-03-13
We saw that you loved the service you received but needed more assistance with your purchase. Please be on the lookout for an email from our support team to see if we can help make things right.
Great products and outstanding customer service make Cake one of my favorite sources for personal play toys. The bullet vibe has been a favorite of my wife’s ever since I surprised her with one years ago.
Reply from Hello Cake2026-03-11
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
It was okay it really didn't do anything for me. I forgot I was even on the sublinguals for sexual enhancement. I popped 1 when I received them just to get a feel but no go. I figured it was me so I gave it to my girlfriend who is an nymphomaniac & in a couple hrs went by & I asked her about it, she said "Oh I totally forgot I had taken anything. So if it didn't for her then, I don't know?
Reply from Hello Cake2026-03-12
We are so sorry to hear about your experience! Please be on the lookout for an email from our support team to see if we can help make things right.
I received a faulty item and they have great customer service. I thought it was just a bad product but I was wrong! Powerful long lasting products. I highly highly recommend. I currently have 3 of the toys. I hope they come out with some new stuff to try soon! Thank you again for everything.
Reply from Hello Cake2026-03-10
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
The items have never arrived. Shipped out 2/19/2026 via USPS and is lost in transit.
No updates, no confirmation and just disappointed. Last order from Cake and pie over $120+
Reply from Hello Cake2026-03-09
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Perfect customer service! They made me feel comfortable and judgement-free. All my questions were answered regarding TheStroker, and then the lube and toy cleaners I bought for it! I'm a first time buyer for this sort of thing, and I ABSOLUTELY LOVE TheStroker and the other items! Perfect investment for my new years resolution of taking care of my own sexual health. It's perfect for all of my 'me time' when not with my girl! Hiding it in plain sight is super easy, a tall toiletry bag fits everything in one place.
Reply from Hello Cake2026-03-06
This make is so awesome! Thanks for a detailed review!
Very disappointed with the products I ordered!! I tried them several times and they did NOT work!! Not worth the money
Reply from Hello Cake2026-03-06
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
The ordering process was smooth. But then shipping process was inconsistent and delivered late. I liked the all the products I ordered except for the stroker lube. Just not thick or viscous enough for me at least.
Reply from Hello Cake2026-02-10
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Signed me up for recurring shipments that I did not elect for myself.
Reply from Hello Cake2026-02-06
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. On our end we do not have the ability to add a subscription to an account. This can only be done at the time of individual sign up. Each purchase must select a one time order or a subscription option. Please be on the look out for a separate email from our team to continue assisting you.
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
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