Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Written by the business, not verified by us.Henry Meds (henrymeds.com) has a 3.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 38% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the medical staff is exceptionally knowledgeable, professional, and always ready to listen carefully to personal health concerns and questions. People also appreciate the smooth and straightforward consultation process, noting that virtual appointments are entirely hassle-free and very easy to manage. Some reviewers were not happy with customer support, stating that it is often extremely difficult to get through on the phone or receive timely replies. A few customers additionally reported frustration regarding communication gaps during recent provider transitions, along with confusing instructions for managing medication dosing.
Auto-generated from all reviews of this business. For reference only.It went well for the first 3 months only. After that, no provider was available, I had to reach out several times to get a response. When they finally found a provider, he/she didn't even show up for my appointment. This would never happen in a physicians office. Imagine paying up front, not being able to get a physician, then the physician just doesn't show up and leaves you there alone. Disheartening.
I think they are out of business. I was a client since 2023, but in 2026 I have had serious problems getting my TRT shipped to me, and now they are a full month late, they are not responding to emails, the chat feature is now just an automation... but of course they still are charging me monthly! STAY AWAY FROM THIS GROUP.
My experience has been absolutely horrible. They have missed my last three appointments twice the doctor didn't show up, and the third was canceled last minute. Each time an appointment is missed, the next available slot is always two weeks later. No one calls or emails back with any urgency.
I had used Henry Meds before and then switched to something "cheaper" and it did not work as well. When I came back to reactivate my account, they were so nice to help me understand all of my options. Including delaying shipping of my meds as I ended up out of town unexpectedly. I would highly recommend them. Their product works and their customer service is THE BEST!
Fast, easy consult and timely
我从 Henry Meds 那里得到了我的药物，这是一种需要冷藏的处方药，但他们总是在周五“隔夜”运送，而我的药物在周一到达时温暖且变质，需要重新运送。这种情况已经连续发生了四次，不管我的要求如何，他们仍然继续破坏药物并危害我的健康。
We appreciate you taking the time to share your experience. We’re sorry to hear that there were issues, and we’ll do our best to address and resolve any concerns you may have.
CAMMILLE 让我的经历很棒，她乐于助人，非常彻底和专业
在您注册并支付费用后，客户服务就不存在了。 他们提供的电话号码会直接转到号码提示，每个提示后面都会有相同的消息，以便给他们留言。 当天晚些时候或第二天，他们可能会也可能不会回复您。 他们不提供可让您直接联系任何代表的电话号码。 还有许多其他不错的选择，可以以类似或更低的成本提供更好的客户支持。
Thank you for your review. We take all feedback, especially negative feedback, seriously and use it as an opportunity to improve. We appreciate you taking the time to share your thoughts, and we’re sorry that this is not the experience we want for any patient at Henry Meds.
我在亨利·梅兹 (Henry Meds) 那里获得了一次奇妙的经历！他们让我能够轻松便捷地回到健康和保健目标的正轨。自他们首次推出以来，我已经使用他们的服务很多年了，他们始终如一地提供优质的护理、简单的流程以及每一步的出色支持。 提供者知识渊博，沟通顺畅，从咨询到接受药物的一切都始终顺利无忧。如果您正在寻找一种简单、可靠的方法来优先考虑您的健康并恢复体形，我强烈推荐 Henry Meds。他们确实让保持一致性变得更加容易，我很高兴找到他们！
We’re thrilled to hear you had a great experience! Your feedback encourages us to keep delivering the best service possible.
该公司需要解决客户无法在笔记本电脑上使用语音/摄像头的问题。我今年 74 岁，有 4 个不同的预约被取消，因为我无法/不知道如何与提供者/医疗保健面试联系。 他们的信息、电子邮件地址——askhenry 没有帮助——给出了计算机编程的答复，但没有解决我的问题。并且帮助电话号码没有及时回复以保存或允许我安排的约会。 以前我也遇到过同样的问题，亨利·麦兹允许进行手机采访，但是在这令人沮丧的过程中，当我建议进行电话采访时，没有得到积极的回应。 我已经成为顾客两年多了，每年都有处方。 Henry Med 立即退还了我每年的处方费 2,364.00 美元。 此后我以一半的费用找到了另一家提供商。 当我抱怨头晕和恶心的情况时，他们的医务人员很及时并提供了建议。发现原因是耳朵的情况。
Thank you for your review. We take all feedback seriously, especially negative feedback, and try to use it to improve. We appreciate you sharing your thoughts and are sorry as this isn’t the kind of experience we want any patient to have with Henry Meds.
快速回复问题，轻松订阅！
We appreciate you sharing your experience! Knowing that we’ve made a positive impact is what drives us.
他们不仅提高了价格，而且现在为了获得多月计划，他们要求您先预先支付全部费用！要么就是这样，要么按月支付 300 美元/月！现在从每月直接变为 6 个月，然后是 12 个月！由于现在有很多竞争，你会认为它们会让它对你更有吸引力。现在钱太多了……我很失望。
Thank you for sharing your experience with us. We value all feedback and appreciate your honesty. We apologize for any inconvenience or frustration this may have caused.
我使用亨利药物已经有大约两年了。过程简单，没有麻烦
Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.
糟糕的客户服务，让我开始缺乏 TRT，这让我感觉很糟糕。拒绝听我的，并试图将其减少到零，即使我的水平非常低。当我遇到问题时不会回复我的电子邮件。最糟糕，绝对最糟糕。
Thank you for sharing your experience with us. We’re sorry to hear that your recent visit didn’t meet your expectations. We value all feedback and appreciate your honesty. We apologize for any inconvenience or frustration this may have caused.
没有同情心，客户服务差，人力资源答案通用，缺乏沟通。
Thank you for your review. We are always disappointed when unexpected situations arise, and will do our best to resolve any issues.
六月，一切都那么美好！我与 NP 会面，三天后我的药物就送到了我的手中。这个月，不知道发生了什么。已经一个多星期了，没有吃药，当 zi 进入我的患者门户时，没有我与 NP 预约的证据。没有证据表明处方已发送到药房，我已多次联系护理团队，但没有解释发生了什么以及我的处方在哪里。一点也不开心！！
Thank you for your review. We are always disappointed when unexpected situations arise, and will do our best to resolve any issues.
两个月的疼痛（有些使人衰弱）。一个月来，我通过 5 多张支持票一遍又一遍地告诉他们，但大多数都被忽略了。取消的约会。没有出现的约会。接到了支持电话，他们告诉我立即停止服药，并且我需要去看医生。然后，作为后续行动，他们预约了一次从未正式安排的电话。经过两周的等待，当我终于接到一位执业护士的电话时，她的任何记录都为零，并以为我们是来进行例行减肥检查的。真正承受痛苦的患者值得被倾听。我没有——我被处理了。我按照他们的指示取消预订，并且不会回来。如果您的健康状况不“正常”，请不要依赖 Henry Meds。
Thank you for your review. We take all feedback seriously, especially negative feedback, and use it as an opportunity to make improvements. We appreciate you taking the time to share your thoughts, and we’re sorry this was not the experience we want any patient to have with Henry Meds.
我和我丈夫都是亨利的客户。我们对我们的结果、他们的支持团队和医疗专家感到非常满意。我最近需要调整剂量。我通过视频与顶级医疗人员杰克·斯旺森取得了联系。他耐心地倾听我的问题，仔细关注我的新目标，并仔细地向我介绍他的建议。他对亨利的产品非常了解，并为我提供了多种选择。他的建议非常好，而且正是我需要的信息。我已经向几位尝试过其他 GLP1 程序的朋友推荐了 Henry。他们每个人都换成了亨利。金蓝
Thank you for your review! Your feedback helps us continue to provide great service.
曾经是一家很棒的公司现在变成了马戏团 他们会自动向您的信用卡收取费用 那你就得争取退款 我强烈建议不要在这家公司浪费你的时间或金钱 有很多管理更好的公司可以满足您的健康需求
Thank you for your review. We take all feedback seriously and will carefully review any concerns you’ve raised to improve moving forward. We’re sorry for any frustration this may have caused.
值得信赖、专业、及时、可靠。客户服务代理卡米尔仔细聆听了我的疑虑，并以耐心、理解和富有同情心的方式解决了这些问题。 我告诉他们我认为最适合我的事情，他们把我的担忧放在第一位。
We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.
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