Kelly PA was excellent fast thorough…
Kelly PA was excellent fast thorough and efficient
Reply from Henry Meds2026-03-18
We love hearing about positive experiences! Thanks for sharing your feedback.
About Henry Meds
Data updated- Website
- henrymeds.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 96% (82/85)
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About this business
Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Written by the business, not verified by us.Is Henry Meds legit?
Henry Meds (henrymeds.com) has a 3.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 38% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the medical staff is exceptionally knowledgeable, professional, and always ready to listen carefully to personal health concerns and questions. People also appreciate the smooth and straightforward consultation process, noting that virtual appointments are entirely hassle-free and very easy to manage. Some reviewers were not happy with customer support, stating that it is often extremely difficult to get through on the phone or receive timely replies. A few customers additionally reported frustration regarding communication gaps during recent provider transitions, along with confusing instructions for managing medication dosing.
Auto-generated from all reviews of this business. For reference only.What people say
Johnatan Q
What made my experience great was my customer service representative, Johnatan Q. Seriously, he could not have been nicer or more helpful. I handle HR at my company and if I had the opportunity, I'd hire him in a minute. Please know you have a great person working for you. You should read our email thread to see how kind and helpful he was. Thank you
Reply from Henry Meds2026-03-18
Thank you for your kind words! We’re so glad to hear you had a positive experience.
Completely Trust!
I have been utilizing Henry Meds services for over 2 years, I fully trust their medications and medical advice. Medications are shipped and received timely.
Reply from Henry Meds2026-03-18
We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.
Have been using Henry Meds for almost a year
I have been using Henry Meds for almost a year. I find it easy and quick. All of the PA's I have dealt with have been very good.
Reply from Henry Meds2026-03-18
Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.
I'm whatever about this platform.
I'm whatever about this platform. Easy to use I guess. I received an email after submitting documents that said my subscription would not start till 2 months later, sent an email to ask about it. Weird to sign up and receive that notice with no additional information. Never received a reply and instead everything was processed. I don't know if the doctor looking at my information is even real at this point, or if there are even humans working at this company.
Reply from Henry Meds2026-03-18
Hi there, Thank you for your feedback—we’re sorry for the confusion and lack of communication. That’s not the experience we want you to have. Please reach out to us at [email protected] so we can review your account and provide clarity.
On-line PA great
On-line PA great. Messages from support team explaining cost and plans, VERY CONFUSING
Reply from Henry Meds2026-03-19
Thank you for your feedback! We’re glad to hear you had a great experience with your online provider. We’re sorry the messages regarding cost and plan options were confusing—that’s not the experience we want for our patients. We appreciate you bringing this to our attention and will continue working to make our communication clearer and easier to understand. If you’d like, our team would be happy to review your plan and pricing with you to ensure everything is clear. Please reach out to us at [email protected] or 909-787-2342—we’re here to help!
Prompt
Prompt, easy to get an appt,
Reply from Henry Meds2026-03-18
We appreciate your kind words! Thank you for taking the time to share your thoughts.
they email me when its time for my meds…
they email me when its time for my meds and ask questions before the next refill and they send an answer if I ask at a different time. I have not had any issues with them.
Reply from Henry Meds2026-03-16
Thank you for your review! We’re always looking to provide the best experience possible, and we appreciate your feedback.
Great company
Great company, pleasure to work with. Dr. Paul is extraordinary, professional, insightful and trustworthy. The product works if you do you part. (Three elements: their medicine, your diet and your exercise.)
Reply from Henry Meds2026-03-16
We appreciate you sharing your experience! Knowing that we’ve made a positive impact is what drives us.
Johnatan Q
Johnatan Q. is by far the best customer service person I've ever talked to. He was friendly, knowledgeable, honest, and offered help that was beyond what I thought people did anymore. A big thanks to him again! Oh, I also got to speak with him first (an actual human being)! No tedious A.I. bot named "Tanya" to go through where you're forced to have the frustrating, "Who's on first?" conversation before it'll give up and let you speak to a real person. Thank you for that Henry Meds. That is much appreciated and sorely lacking nowadays. I’m a human that still likes to talk with other humans.
Reply from Henry Meds2026-03-16
We truly appreciate your amazing 5-star review! It’s great to hear that you had a positive experience. Our team is dedicated to delivering outstanding service, and your feedback motivates us to keep striving for excellence.
The customer service was unprofessional…
The customer service was unprofessional and very opinionated. I had tried a medication before that worked and was told it was not right for me. I was also told that I should not try to achieve a weight that was correct for my bone structure. The provider was rude and somewhat condescending. I was charged the higher cost even though I had already paid for another treatment that was not approved and never refunded the difference. I have been charged for almost a year for no service or medications, and I cannot cancel my card online. When I try to call, I am told by an automated system to try again later! Horrible service and no results for the money spent
Reply from Henry Meds2026-03-16
We’ve asked for a little more information so we can fully review your concern. You’ll receive a message from Trustpilot shortly—when it comes through, please provide the requested details so we can move things forward. Thank you for your time and cooperation.
Henry Meds has been very easy to work…
Henry Meds has been very easy to work with, for the most part communication has been quick and easy. I do recommend if you need to contact them to not use their email service off of the contact us tab on the website as I was not able to get a response there but I got an immediate response when I replied to one of their emails.
Reply from Henry Meds2026-03-16
We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.
They were wonderful in explaining…
They were wonderful in explaining everything that you can intake and very well in explaining the warnings or side effects that the vaccine can cause. Highly suggest them!!
Reply from Henry Meds2026-03-16
We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.
Satisfied
Efficient, friendly and knowledgeable. You send a review and ask for the date and how am I supposed to remember that😃
Reply from Henry Meds2026-03-16
Thank you for your kind words! We’re so glad to hear you had a positive experience.
It was a great experience I had with Danny K.
It was a great experience I had with Danny K. earlier today. Danny was very knowledgeable about your weight loss medications and the options I would be afforded on my weight loss journey with Henry Meds. Danny is a total asset to Henry Meds and he has great Public Relationship skills! He was very easy to speak with, he exhibited great professionalism, and it was a pleasure to have him give me the insight I needed to pursue doing business with Henry Meds again. As I stated earlier, Danny is an asset to your company and I would like to recommend him for a promotion with an increase in pay for being an excellent Representative of Henry Meds who displayed an ultimate passion and esteem professionalism throughout our phone conversation. Thank you, Danny K.!
Reply from Henry Meds2026-03-13
Thank you for your wonderful 5-star review! We’re thrilled to hear that our team made a positive impact on your experience. Providing excellent service is our top priority, and your kind words mean so much to us. We appreciate your support!
Always prompt and efficient response…
Always prompt and efficient response from Henry Meds.
Reply from Henry Meds2026-03-16
Thank you for your review! We’re always looking to provide the best experience possible, and we appreciate your feedback.
Paul my PA was very helpful and laid…
Paul my PA was very helpful and laid out everything I needed to do on my end.
Reply from Henry Meds2026-03-16
Thank you for your fantastic 5-star review! We’re so glad to hear that you had a great experience. Providing top-notch service is always our goal, and we appreciate your kind words and support.
Their medication is no where near as…
Their medication is no where near as effective as the real medication. I talked to the PA about it and he just dismisssed the issue. You can get the medication from Good Rx for basically the same price now and it actually works.
Reply from Henry Meds2026-03-12
Thank you for your review. Henry Meds offers access to compounded medications, which are made in State Board of Pharmacy licensed 503(a) Compounding Pharmacies, or 503(b) Outsourcing Facilities. We are always happy to assist in scheduling a follow up visit with a clinician, who may be able to tailor treatment to help any patient who isn’t seeing the health results they are seeking. Anyone who needs assistance or to schedule a follow-up visit can contact the care team at [email protected].
Helpful and truly caring
My provider listen to my concerns and gave me very useful information to address my issues. My provider also told me if I had any questions or concerns to feel free to reach out to them. Just overall the best aid I've had.
Reply from Henry Meds2026-03-12
Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.
I have been a customer over a year
I have been a customer over a year. Recently they have been trying to renew my prescription when I had not finished the prescription from two refills earlier. They don’t respond to emails and when I call I am placed in a Queue and after 15 minutes holding they send me a message to call back. It appears they have money issues because of rapidly trying to have you refill a prescription and they have no employees answering the phone. I would suggest looking for another provider.
Reply from Henry Meds2026-03-12
To help us look into this further, we’ve requested a bit of additional information. You should receive a message from Trustpilot shortly—when you do, please take a moment to share the details requested. We really appreciate your help and the opportunity to get this resolved for you.
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