Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Written by the business, not verified by us.Henry Meds (henrymeds.com) has a 3.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 38% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the medical staff is exceptionally knowledgeable, professional, and always ready to listen carefully to personal health concerns and questions. People also appreciate the smooth and straightforward consultation process, noting that virtual appointments are entirely hassle-free and very easy to manage. Some reviewers were not happy with customer support, stating that it is often extremely difficult to get through on the phone or receive timely replies. A few customers additionally reported frustration regarding communication gaps during recent provider transitions, along with confusing instructions for managing medication dosing.
Auto-generated from all reviews of this business. For reference only.I have been with Henry Meds since 2023 and I have been very pleased with the results that I have received as well as the customer service and providers.
We’re so happy to hear about your positive experience! Your satisfaction is very important to us, and we appreciate your review.
I have been a 'member' for nearly two years, and after losing 32 pounds, feel like my much-younger self. The staff is very helpful and ready to listen to any concerns. There may be cheaper options, but none with any better care or concern for individuals,
Your kind words mean a lot to us! We’re dedicated to providing great service, and we’re happy to know you had a great experience.
Was apprehensive about online meds but am super happy with the process, pricing, testing and support.
Thank you for your kind words! We’re so glad to hear you had a positive experience.
At the beginning of my experience, everything was great. The prescribers were great, helpful, and knowledgeable. However, towards the end of my six months, it became quite frustrating. Throughout my six-month subscription, it started to feel less about my health and more about upselling. For the last two months, I was told my dose wouldn’t be increased, unless I was willing to pay about $100 more per month. That didn’t sit right with me. When my six months ended, trying to cancel was unnecessarily difficult. I submitted a cancellation request online, but it wasn’t processed automatically. I attempted to use Live Chat multiple times during business hours, but no agents were ever available. The chat directed me to call customer service, but every time I called, I was told no agents were available and the call would disconnect—no option to even leave a message. Email was the only way to reach them, and even then, they said responses could take up to 48 hours. The entire process was a hassle and left a bad impression. I expected better communication and a smoother experience.
Thank you for your review. We take all feedback, especially negative feedback, seriously and use it as an opportunity to improve. We appreciate you taking the time to share your thoughts, and we’re sorry that this is not the experience we want for any patient at Henry Meds.
员工知识渊博，产品效果很好（我减掉了 28 磅），Henry Meds 总是对问题做出回应。费用虽然很高，但它确实包括医生，而不包括阅读剧本的外行人。他们愿意和我一起解决问题。我强烈推荐他们并信任他们。我使用半鲁肽已经快两年了，现在减肥效果已经维持了一年多了。
Thank you for taking the time to share your experience.
I have been using Henry Meds for over a year and have been exceedingly pleased with my weight loss results and the great support that I have received from the medical staff and admin team. Henry was recommended to me and it was the best recommendation. There are a LOT of websites claiming they have the best plans and support but while Henry Meds might be more costly than others, the professionalism and dedication of their medical and support staff is exceptional.
Thank you for your wonderful review! We appreciate your support and are happy to hear you had a great experience.
Just found out they have been billing me for months, not emailing me. I’m out of so much money sent to them. They should have emailed me. I cancelled through their portal but I guess they have to contact you before they cancel? Wow.
To assist you more effectively, we've requested some additional information. Trustpilot will send a request soon—please take a moment to provide the needed details. We appreciate your cooperation and thank you for helping us resolve your concerns!
They scheduled a consultation promptly and getting on their calendar was easy. The provider was nice enough and I got the phentermine for weight loss that I wanted. However, their system has no way to just send a generic 'message' to your care team. You have to open a Support ticket, which based on the labelling, is more for technical support issues. They need to have, and lack, a methodology where it's actually OK to send a message (about anything medical) to your care team. lacking that puts circle medical way above them, if you can use circle medical do it instead.
Thank you for your review. We’re always sorry when unexpected issues come up and will do our best to resolve them. Our Care Coordination team is available to assist you at [email protected].
Well , my account was cancelled as the company somehow did not have my newest credit care info and no one notified me of this. I am a long standing patient and that has caused me now to go 3 weeks without my semiglutide. I tried everyday for 2 weeks to get thru on the customer service line and no one ever answered. When I finally did get someone they said my account wouldl be re-instated thru the email. So I received an email and followed the instructions given to re-establish my account ; however , a verification number never came to me for another week as there was some kind of glitch on their end. So another week goes by me trying to reach someone by phone ; I left several messages on the days the phone went right to voicemail so here another week goes by before I reach someone and low and behold they say I have to fill out the assessment for the doctor . Well why didnt they tell me that before and send the damn thing to me??I sent that back to them the same day. So three more days go by with no one answering so I can verify they got the form. They verified they have the form and the doctor has it. So now another week has gone by and to date 3/29/26 I have no medication???? So am I ever going to get the medication ??? Gina
We've requested more information to assist you further. Trustpilot will send a request for additional details—please respond at your earliest convenience. Thank you!
What made my experience great was my Doctor and customer service representative Driahna Manahan! she was patient and smart. Her guidance meant alot.
Thank you for your 5-star review! We truly appreciate your support.
What made my experience great was my Physician's Assistant, Elizabeth. Seriously, he could not have been nicer or more helpful
Your feedback means so much to us! We’re thrilled to hear about your great experience.
Do not use this provider. They are deceptive as to product offerings, their support is non-existent, and they do not practice in good faith. I had them cancel an active subscription that I had a balence owed to me from lack of service. They kept the cash and closed me out.
We have requested additional information to better assist. Trustpilot will send you a request to provide some additional details, please respond. Thank you!
I have had only good experiences and interactions with the medical staff and support staff. They are very responsive and helpful when I have questions! Their support has been crucial to my weight loss.
We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.
EDIT: I am increasing my star review because the company has contacted me and is working to resolve my problem and because the inability to reach anyone has been the only problem I have experienced with this company. I have been trying to contact customer service for several days. I have called and had a robot hang up on me twice, I sent a support ticket from the website, and i sent email to ask@henrymeds. I am getting absolutely no response other than, "we got your message, we'll get back to you." There is no way to reach anyone by phone or by email. I am starting to wonder if this company is actually in business. I have not had any problems until this week.
To help us look into this further, we’ve requested a bit of additional information. You should receive a message from Trustpilot shortly—when you do, please take a moment to share the details requested. We really appreciate your help and the opportunity to get this resolved for you.
My experience was straight forward and professional. No complaints from me.
Thank you for the 5-star review!
Avoid Henry Meds! The physician I met with was very helpful and approachable. We talked about what medication would be best for me. We settled on Phentermine because I had taken it in the past had a great success. The order arrived quickly and I was excited to get started. This was the same dose my doctor had prescribed a year ago so I knew what to expect for side effects. I started the medication right away and had zero side effects, weird, but maybe my body had changed in a year. After a month I lost 0 pounds. I continued on for 3 more months and lost a grand total of 5 pounds (I have 50+ to lose). 5 pounds over 4 months, no side effects at all, I am convinced the pills I was taking were not real Phentermine. Very disappointed and out over $1,000! Avoid Henry Meds!
Thank you for your review. Henry Meds offers access to compounded medications, which are made in State Board of Pharmacy licensed 503(a) Compounding Pharmacies, or 503(b) Outsourcing Facilities. We are always happy to assist in scheduling a follow up visit with a clinician, who may be able to tailor treatment to help any patient who isn’t seeing the health results they are seeking. Anyone who needs assistance or to schedule a follow-up visit can contact the care team at [email protected].
The staff listen to you and understand your needs and help you adapt to the needs which help with the weight loss and side effects. They provide all the necessary meds for nausea, injections and alcohol wipes.
Thank you for your 5-star review! Your experience matters to us, and we’re dedicated to delivering excellent care and service.
Great support team, real people that care about your health goals and journey. I am excited to work with Henry meds again after taking a year off, trying other things and here to say, that you can trust Henry!
Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.
They charged me for 4 months of product but I received only one vial of medication. It was diluted and ineffective. I reached out to Henry Meds multiple times to seek resolution. The company was not at all helpful.
Thank you for your review. Henry Meds offers access to compounded medications, which are made in State Board of Pharmacy licensed 503(a) Compounding Pharmacies, or 503(b) Outsourcing Facilities. We are always happy to assist in scheduling a follow up visit with a clinician, who may be able to tailor treatment to help any patient who isn’t seeing the health results they are seeking. Anyone who needs assistance or to schedule a follow-up visit can contact the care team at [email protected].
Everyone you speak with is very knowledgeable and very nice. No problems asking questions. They make sure all of your questions are answered.
We appreciate you sharing your experience! Knowing that we’ve made a positive impact is what drives us.
201 reviews matching
Mochi Health
Ivím Health
TrimRx
Embody
MEDVi
Fifty 410
Remedy Meds
Eden