Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
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Is Henry Meds legit?
Henry Meds (henrymeds.com) has a 3.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 38% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the medical staff is exceptionally knowledgeable, professional, and always ready to listen carefully to personal health concerns and questions. People also appreciate the smooth and straightforward consultation process, noting that virtual appointments are entirely hassle-free and very easy to manage.
Some reviewers were not happy with customer support, stating that it is often extremely difficult to get through on the phone or receive timely replies. A few customers additionally reported frustration regarding communication gaps during recent provider transitions, along with confusing instructions for managing medication dosing.
Auto-generated from all reviews of this business. For reference only.
I am a physician. I was referred to Henry Meds by my Internist for compounded GLP-1. From the initial intake interview to the time I stopped taking the meds, Henry Med staff were helpful, efficient, and thoughtful. They are busy, so I did not expect long conversations. They have a job to do for you, and they do it extremely well. When there was a snafu with payments, the immediately responded, provided a full refund, and were polite about it. I wish i could give them 10 stars!
Reply from Henry Meds2026-04-23
Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.
Henry meds are upfront with the weight loss treatment. The Doctors answered any questions I had or my concerns. Very helpful going forward. I have no concerns with my plan. I am confident under their care. I would like to thank them all for the opportunity!!
Elizebeth Davis PA was super friendly and easy to talk to! She answered all my questions and was very informative. Great experience all around 5 stars!
Reply from Henry Meds2026-04-21
Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.
Do not use this rip off service! you will be charged $149 dollars even if you do not receive your meds! What a horrible service and buyer beware! Shit show!
Reply from Henry Meds2026-04-21
Henry Meds takes concerns seriously and strives to resolve all matters in a timely and satisfactory manner.
After reviewing the matter, it appears that your concerns have since been addressed and resolved by a member of our team.
If you have any additional questions or concerns, please do not hesitate to reach out.
The Customer Service online is easy to get to and use. I found true support and caring about my weight loss journey. I truly feel I am not alone in this adventure and I will be successful.
I enjoyed talking with V. Osorno NP. she cares; made sure I understood the medication.
Reply from Henry Meds2026-04-21
We love hearing about positive experiences! Thanks for sharing your feedback.
Week 16 and have gained 11 pounds. Still feel hungry and have no side effects. Not sure I am getting actual medication from pharmacy or just saline. Submited 2 request for help have gotten no response. The medical person I video chatted with was rude and uncaring. I signed up and paid for a full year and now I am stuck.
Reply from Henry Meds2026-04-22
We’ve asked for a little more information so we can fully review your concern. You’ll receive a message from Trustpilot shortly—when it comes through, please provide the requested details so we can move things forward. Thank you for your time and cooperation.
As a previous customer, the current customer service protocol is horrible. You can’t reach a person who can answer questions only leave messages. They promise the message will be answered by a phone call and I never received on. Also my practitioner was terrible compared to all others I’ve used.
Reply from Henry Meds2026-04-20
We sincerely appreciate your review and feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we are committed to making improvements based on your comments.
Dr. Jasmine Henderson was very knowledgeable and pleasant, she listened to every question and answered in a manner that I understood everything!
Customer service was also very helpful (I kept getting automated emails about finishing my intake form when they were done)
Reply from Henry Meds2026-04-20
Your feedback is invaluable to us! We are grateful for your kind words and look forward to continuing to provide great service.
Henry Meds is a reasonable provider.
They take the time to actually understand your health care needs and will give reasonable input.
I would recommend Henry Meds.
Reply from Henry Meds2026-04-20
Your feedback is truly appreciated! We work hard to provide excellent care, and it’s rewarding to know our efforts are making a difference.
The PA was amazing—we ended up changing our initial plan, and it turned out to be a much better fit for my needs.
The only reason I can’t give a higher rating is due to the pricing transparency. It showed a $0 cost to start the “new” subscription plan, but after confirming, my card was charged nearly $600. That price wasn’t clearly presented beforehand, and had I seen it, I may have explored other options. I feel a bit stuck now.
Reply from Henry Meds2026-04-17
Thank you for your feedback! For transparency, you can review our Terms of Service and current program pricing anytime at henrymeds.com/terms-of-service/programs. If you need help or have questions, our team is happy to assist at (909) 787-2342.
I just had my consultation and Dr Paul McOmber was great!!! He also had some good advice for my weight loss journey. Thank you 😊
Reply from Henry Meds2026-04-20
Thank you for your amazing review! We’re so pleased to hear that your experience was positive. Your kind words motivate us to keep delivering top-quality service.
The telemedicine appointment was very convenient and it was awesome that I was able to schedule very early in the morning prior to work. The nurse practitioner was very nice and was able to explain the medication and all side effects. He also gave me a plan for exercise and diet. I would recommend 100%
Reply from Henry Meds2026-04-20
Your feedback means the world to us! We’re dedicated to providing excellent care and are so grateful for your support.
After meeting with the provider it was agreed that I would continue on my 37.5 dosage. I was charged for 145$ for to 30 tabs but received 15. I have attempted to contact them both by phone and email daily for 8 days and not received response. I am now 7 days away from running out of the med i was charged for. This is fraud and theft.
Reply from Henry Meds2026-04-17
Thank you for your review. We take all feedback, especially negative feedback, seriously and use it as an opportunity to improve. We appreciate you taking the time to share your thoughts, and we’re sorry that this is not the experience we want for any patient at Henry Meds.
Why Henrys Meds? When I was obese and did not have the support of my doctor to use a GLP-1 despite my diagnosis of pre diabetes, a family history of diabetes, and high fasting blood sugar. Being menopausal I just started gaining weight, despite diet (KETO) and exercise. If diet and exercise was the solution to my weight issue I shouldn't have had a problem, yet there I was. I contacted Henrys Med to figure out if I was a candidate and since insurance wasn't covering the program if I could afford to be on the program.
I have regular visits with my practitioner on Zoom, I can contact Henrys anytime I have questions or am having concerns (like having surgery) while using the medication. The providers are very thorough and you know what your suppose to be doing while using the medication, like exercising, drinking plenty of water and knowledge about how the medication works...how to give yourself shots, etc.
My journey continues and I have lost 40 lbs and am no longer obese, my fasting blood sugar is 93 and my A1C is 5.0. I worried about a yoyo effect of gaining back the weight, however, that hasn't happened. I continue on a maintenance dose and I feel great.
Reply from Henry Meds2026-04-15
Thank you for sharing your experience! Your feedback means so much to us and plays a key role in helping others make informed decisions. We’re grateful for your support and appreciate you taking the time to share your thoughts.
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