Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
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Is Henry Meds legit?
Henry Meds (henrymeds.com) has a 3.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 38% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the medical staff is exceptionally knowledgeable, professional, and always ready to listen carefully to personal health concerns and questions. People also appreciate the smooth and straightforward consultation process, noting that virtual appointments are entirely hassle-free and very easy to manage.
Some reviewers were not happy with customer support, stating that it is often extremely difficult to get through on the phone or receive timely replies. A few customers additionally reported frustration regarding communication gaps during recent provider transitions, along with confusing instructions for managing medication dosing.
Auto-generated from all reviews of this business. For reference only.
Ripoff!
Do not sign up with this company.
My refills are constantly late. There have been many times when I have gone over two weeks late in getting refilled.
One of the PA’s confessed to me that this company fired half of their support staff. I believe it. I’m 10 days late right now on my refill, I have asked for answers 4 times now from customer service and no one is replying.
It’s been a nightmare experience for me, on the whole.
Reply from Henry Meds2026-05-12
To better assist you, we've requested some additional information. Trustpilot will send you a request shortly—please take a moment to provide the necessary details. Your cooperation is greatly appreciated, and we thank you for helping us address your concerns!
I had a 15 min phone con with Asia, the PA, today. I had canceled several times before because I was afraid that my issue would not be understood. But...I finally went through with it today and Asia was very understanding. She explained the difference in medications (which I did not understand before) and she made me feel a sense of relief. My prescription is on its way now and I am so very happy. Thank you Asia and Henry Meds for helping me to feel a sense of relief and better about my current situation.
Reply from Henry Meds2026-05-12
Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.
A Dangerous Intersection of Billing Malpractice and Clinical Negligence
If you are looking for a healthcare provider that prioritizes your wellness and safety, keep looking. My experience with Henry Meds has been a masterclass in operational dysfunction and medical irresponsibility.
1. Preemptive Billing (Charging Before Care)
Henry Meds appears more interested in your wallet than your health. I was billed on April 17th, a full twelve days before my initial consultation even took place. This is a direct violation of their stated policies and a massive red flag for any consumer. They are happy to take your money before a single medical professional has even looked at your file.
2. Catastrophic Clinical Lapses
The operational failures here aren't just annoying; they are dangerous. After submitting required laboratory results on May 5th, the clinical team simply failed to review them. This wasn't a minor delay—it resulted in a complete medical lapse in my treatment. When you are dealing with prescribed medication, continuity of care is not optional; it is a clinical necessity. Henry Meds’ inability to coordinate basic lab reviews is a staggering display of negligence.
3. Non-Existent Customer Support
Trying to resolve these issues is a circular nightmare. The "support" team is unresponsive, the appointment scheduling is glacial, and there is a total lack of accountability. I have had to escalate these concerns to clinical management due to the clear risks to patient safety, yet the responsiveness remains inadequate.
4. Shipping and Reliability Issues
This isn’t a one-time fluke. Between medication shipment interruptions and a total lack of clinical feedback, the service is fundamentally broken. I have previously had to cancel my subscription due to these same delivery lapses, and somehow, they have managed to get even worse.
Final Verdict: Henry Meds is an assembly line that has lost the "care" in healthcare. Between the unauthorized billing practices and the failure to provide continuous medical oversight, they are a liability. Avoid at all costs.
Edit: P.S. Henry Meds responds faster on TrustPilot than their actual client service!
Reply from Henry Meds2026-05-10
Thank you for your review. We take all feedback, especially negative feedback, seriously and use it as an opportunity to improve. We appreciate you taking the time to share your thoughts, and we’re sorry that this is not the experience we want for any patient at Henry Meds.
Very friendly and listened and cared about what I had to say, kept me up to date on my medication and it’s arrival, and when I’ll need to put in for my refill to have in in time so there is no interruption. The medication itself vs other weight loss medication I’ve taken I prefer generic meds because it has given me the weight loss and helps me with maintaining energy where others didn’t.
Portal easy to navigate
Virtual visits very accessible and convenient
Providers knowledgeable and professional
Medical education helpful and appropriate
Reply from Henry Meds2026-05-04
Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.
I called several times a day for 10 days and never got a response until I called my bank to dispute the charges.
Reply from Henry Meds2026-05-08
Thank you for your review. We take all feedback, especially negative feedback, seriously and use it as an opportunity to improve. We appreciate you taking the time to share your thoughts, and we’re sorry that this is not the experience we want for any patient at Henry Meds.
I've been using Henry Meds for a couple of years now and have had nothing but a great experience with their team. The physicians really know their stuff and their customer service is excellent as well. Thanks, Henry Meds!
Reply from Henry Meds2026-05-08
We appreciate you taking the time to leave a 5-star review.
We ordered the medicine and they said…it was shipped well never received
We ordered the medicine and they said it was shipped and never arrived. I spoke to a Jay supposed to be a supervisor and she was no help. All she did was tell me she would take my information and call me back nothing happened no call e 3x the worst customer service.
Reply from Henry Meds2026-05-01
Thank you for your review. We take all feedback, especially negative feedback, seriously and use it as an opportunity to improve. We appreciate you taking the time to share your thoughts, and we’re sorry that this is not the experience we want for any patient at Henry Meds.
Pam, my support person was helpful and enthusiastic. She had reviewed my medical history and knew as much about my conditions as my primary care physician. I hope I get Pam again, though I know health care providers are random. She was great, and so far Henry is great. Looking forward to a lifetime relation and my continued improving health!
Reply from Henry Meds2026-05-08
Thank you for taking the time to leave such kind feedback! We’re dedicated to providing great service, and your words motivate us to keep improving.
I had a video call this morning with a nurse practitioner who was extremely nice , knowledgeable and answering all my questions.
I'm very satisfied with the whole business they provide. Very good communication. The answer right away if I have any questions thought they always answer all the questions I'm asking. The video calls are excellent with a very knowledgeable stuff. I highly recommend Henry meds.
Reply from Henry Meds2026-05-08
We’re grateful for your support! Knowing that we’ve provided a great experience encourages us to continue delivering high-quality service.
I have been using Henry Meds for over a year now. I have been very successful with their staff & medication. My provider, Whitney, is great. She really listens to what I have to say and advises me on what she feels would work best for me & my lifestyle.
Reply from Henry Meds2026-05-08
We’re thrilled to hear you had a great experience! Your feedback encourages us to keep delivering the best service possible.
This was an excellent experience. The pratitioner was very professional and answered all my questions. It was a very easy appointment and the practioner was very knowledgable and caring.
Reply from Henry Meds2026-04-27
We love hearing about positive experiences! Thanks for sharing your feedback.
So far so good. As a former client from another provider, the experience to switch to Henry's has been positive. Their on boarding has been efficient and logical.
Reply from Henry Meds2026-04-27
Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.
The appts are very convenient. I always enjoy speaking the health care provider. Medications arrive on time. Email information is sent for tracking so I know when they will be delivered. I have always had a great experience with this company
Reply from Henry Meds2026-04-27
Your review made our day! We’re so happy to know you had a great experience and appreciate your support.
Stephanie was terrific!
She knew her business, offered some great advice, understood my concerns, and provided information and suggestions I could actually use. One of the best interviews I've ever had with Henry Meds.
Reply from Henry Meds2026-04-27
Thank you for your kind words! We’re so glad to hear you had a positive experience.
I don't know what happened to henry meds. I used them back in 2025 and they were awesome. Now, they've fallen.off the earth. I paid for two on a subscription and received no medication or communication what so ever. I think a venture capitalist bought them.out and restructured for the worst. They dont accept phone calls anymore. They take weeks to get back with you. I don't know I'm 100% sure they put profits over patients. Imagine if they have 100,000 customers and they charge him 2 months at 12 0 to whatever it is a month times of whatever even 50,000 people that's a lot of extra money for doing nothing. Yeah they need to get there shit back together. Horrible horrible company now.
Reply from Henry Meds2026-04-27
Thank you for sharing your feedback. We’re sorry to hear about your recent experience and understand how frustrating delays in communication or fulfillment can be. We take concerns like yours seriously and are continuously working to improve response times, service quality, and the overall patient experience. Please contact our support team directly so we can review your concerns and assist further.
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